1O
10 On Cape
Unclaimed Business
1O
10 On Cape
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
5|3 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About 10 On Cape
10 On Cape has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked 10 On Cape across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceX
M
Mathabatha
1 reviews | Active since Jan 2020
4 Mar 2026, 07:55
I am so excited abou...
I am so excited about the service I have received today.
Helpful (0)
|Replies (0)M
Mathabatha
1 reviews | Active since Jan 2020
4 Mar 2026, 07:55
I am so excited abou...
I am so excited about the service I have received today.
0
Replies (0)Z
SM
S M
1 reviews | Active since Jan 2020
8 Mar 2023, 11:06
0
I booked accommodation on Booking.com at 10 On Cape Self Catering Apartments in PE. The pictures of the apartment on booking.com look lovely and amazing. The outside clean. After booking I called "10 on Cape" to check if the accommodation is ideal and was assured that it is ideal. When I arrived at the venue it was not ideal and below my expectation. Reasonably I called 10 ON Cape and emailed them and sent an sms advising them that I am cancelling my booking(I have prove of this). I obviously was disappointed and worried that now I have to look for other accommodation after having driven all night to find that the place is not ideal. Being new to PE I started looking for accommodation tired as I was. Later in the day a lady called me and asked if I can cancel the booking on my side which I did. She assured me that I will get my refund on Monday the 6th of March as the accountant was only available then. On Wednesday 7 March I followed up via email as I did not get my refund. I just got a message saying the owner has decided not to refund me. I called them and a lady told me that because they did not get another booking on these days I therefore will not get my refund but the owner is the decision maker. What I do not understand is that 10 On Cape does not consider the inconvenience they have caused. Neither did they on Monday tell me that they are not refunding me and reasons. I need my full refund as I was forced to look for and pay for other ideal accommodation on the day in question. I feel scammed. There is no better way to describe it. I have since called 10 on Cape and they are no longer answering my calls or my emails. I was advised to send an email to the owner's attention but the owner has not acknowledged receipt of my email but has quickly made a decision not to refund me without informing me. Customer service is poor in this regard.
Helpful (0)
|Replies (0)SM
S M
1 reviews | Active since Jan 2020
8 Mar 2023, 11:06
0
I booked accommodation on Booking.com at 10 On Cape Self Catering Apartments in PE. The pictures of the apartment on booking.com look lovely and amazing. The outside clean. After booking I called "10 on Cape" to check if the accommodation is ideal and was assured that it is ideal. When I arrived at the venue it was not ideal and below my expectation. Reasonably I called 10 ON Cape and emailed them and sent an sms advising them that I am cancelling my booking(I have prove of this). I obviously was disappointed and worried that now I have to look for other accommodation after having driven all night to find that the place is not ideal. Being new to PE I started looking for accommodation tired as I was. Later in the day a lady called me and asked if I can cancel the booking on my side which I did. She assured me that I will get my refund on Monday the 6th of March as the accountant was only available then. On Wednesday 7 March I followed up via email as I did not get my refund. I just got a message saying the owner has decided not to refund me. I called them and a lady told me that because they did not get another booking on these days I therefore will not get my refund but the owner is the decision maker. What I do not understand is that 10 On Cape does not consider the inconvenience they have caused. Neither did they on Monday tell me that they are not refunding me and reasons. I need my full refund as I was forced to look for and pay for other ideal accommodation on the day in question. I feel scammed. There is no better way to describe it. I have since called 10 on Cape and they are no longer answering my calls or my emails. I was advised to send an email to the owner's attention but the owner has not acknowledged receipt of my email but has quickly made a decision not to refund me without informing me. Customer service is poor in this regard.
0
Replies (0)NS
NOLUVUYO S
1 reviews | Active since Jan 2020
19 Dec 2015, 06:22
cockroachs and uncleaned rooms
We are guests at 10 on Cape self catering accomadation (10 on Cape) for 3 nights starting from last night (17 December 2015)<br> <br> Last night(17 December 2015) in room 10 we saw a cockroach,however we had no choice but to sleep in the room regardless. Early this morning(18 December 2015) we woke up to pay full amount and also to lodge a complaint regarding the cockroach. We were then assured that both rooms (10 $ 5) will be fumigated. it was also highlighted to us that this was not a new issue but something that is well managed. <br> <br> Nonetheless we then left to continue the day only to return to the apartments untouched and not cleaned nor fumigated. We then proceeded to to call the contact number to seek assistance with regards to our rooms not being at the least cleaned. The relief manager kept asking us as to what she must do and gave no solution and instead dropped the phone on us twice, we then proceeded to try contact the owner Andri du Toit who has of yet not responded to any of our correspondence via email,sms and facebook message.
Helpful (0)
|Replies (0)NS
NOLUVUYO S
1 reviews | Active since Jan 2020
19 Dec 2015, 06:22
cockroachs and uncleaned rooms
We are guests at 10 on Cape self catering accomadation (10 on Cape) for 3 nights starting from last night (17 December 2015)<br> <br> Last night(17 December 2015) in room 10 we saw a cockroach,however we had no choice but to sleep in the room regardless. Early this morning(18 December 2015) we woke up to pay full amount and also to lodge a complaint regarding the cockroach. We were then assured that both rooms (10 $ 5) will be fumigated. it was also highlighted to us that this was not a new issue but something that is well managed. <br> <br> Nonetheless we then left to continue the day only to return to the apartments untouched and not cleaned nor fumigated. We then proceeded to to call the contact number to seek assistance with regards to our rooms not being at the least cleaned. The relief manager kept asking us as to what she must do and gave no solution and instead dropped the phone on us twice, we then proceeded to try contact the owner Andri du Toit who has of yet not responded to any of our correspondence via email,sms and facebook message.
0
Replies (0)