1A
1.618 Advisory Services PTY Ltd
Unclaimed Business
1A
1.618 Advisory Services PTY Ltd
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About 1.618 Advisory Services PTY Ltd
1.618 Advisory Services PTY Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked 1.618 Advisory Services PTY Ltd across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencenM
nombulelo M
1 reviews | Active since Jan 2020
19 Aug 2025, 10:20
Horrible experience with Chelize Prinsloo
Rather disappointed and frustrated that I need to be doing this, but I changed my Discovery RA amount through 1.618 in June 2025. And since then, they have double debited my account with the same amount for two consecutive months. I raised the issue on both occasions with Chelize Prinsloo who’s Travis’ PA, and was informed that they had incorrectly loaded my husband’s bank details on the wrong client’s profile, which makes absolutely no sense because why was MY account then debited and that in itself would be a massive redflag because why aren’t bank details changes being validated by the system or by Compliance?! I have requested to be transferred to someone more senior or whoever is dealing with this issue Discovery’s side, and have been met with resistance for some reason! The second debit order was deducted from my account on the 1st of August and I was told in the same week that a refund had been logge. I am writing this on the 19th of August and neither has the refund been made to me, nor has Chelize Prinsloo contacted me to let me know what the delay is. I am at my wits end with 1.618! I have worked with Travis for close to 10 years but my interactions with his PA have unfortunately had me looking to end my relationship with 1.618 and Discovery, which is the last thing I wanted to do but have been left with no choice. This type of negligence could easily become extremely problematic in the future and I simply cannot risk that.
Helpful (0)
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nombulelo M
1 reviews | Active since Jan 2020
19 Aug 2025, 10:20
Horrible experience with Chelize Prinsloo
Rather disappointed and frustrated that I need to be doing this, but I changed my Discovery RA amount through 1.618 in June 2025. And since then, they have double debited my account with the same amount for two consecutive months. I raised the issue on both occasions with Chelize Prinsloo who’s Travis’ PA, and was informed that they had incorrectly loaded my husband’s bank details on the wrong client’s profile, which makes absolutely no sense because why was MY account then debited and that in itself would be a massive redflag because why aren’t bank details changes being validated by the system or by Compliance?! I have requested to be transferred to someone more senior or whoever is dealing with this issue Discovery’s side, and have been met with resistance for some reason! The second debit order was deducted from my account on the 1st of August and I was told in the same week that a refund had been logge. I am writing this on the 19th of August and neither has the refund been made to me, nor has Chelize Prinsloo contacted me to let me know what the delay is. I am at my wits end with 1.618! I have worked with Travis for close to 10 years but my interactions with his PA have unfortunately had me looking to end my relationship with 1.618 and Discovery, which is the last thing I wanted to do but have been left with no choice. This type of negligence could easily become extremely problematic in the future and I simply cannot risk that.
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Replies (0)FP
Francois P
1 reviews | Active since Jan 2020
4 Dec 2024, 22:18
Stay far away.
This company should be called a financial admin company because there is 0 advisory, only assistance for signing up to policies. If you need someone to help you with paper work to sign up to Discovery, by all means, go for it. If you want actual financial advisory services, stay far away. This company cost me a lot of money due to their complete lack of care (or advice). I wish I left them years ago. I inherited Jeff because my broker left. Jeff signed me up and immediately changed my policy to be linked to my Discovery Bank spend (even though I didn't have an active Discovery bank account - just an old FNB card I was settling - Had Jeff asked, I would've told him this). This resulted in a 14 - 16% year on year premium increase due to an unavoidable blue status. Did Jeff ever speak up and "ADVISE" me to change this? No, Jeff didn't care. Jeff didn't do the thing that his job title claims he is supposed to do. I was left in a situation where my only option was to walk away from a policy I've been paying for 15 years because it became unaffordable. I ended up leaving Discovery because of this and moving all my investments and policies. I got very close to making a formal complaint against Jeff - I still don't know why I didn't go through with it tbh, I probably should have as it would've saved others from the same hell. Maybe the company is not that bad. Jeff on the other hand... My favourite part is when Jeff pointed out that the clause was on my policy from 15 years ago, I find this interesting seeing as Discovery bank was founded in 2018... Nice one Jeff. That's some Discovery math for you. Stay far away. These Discovery brokerages are everywhere as it's the easiest way for unqualified finance bro's to afford ill-fitting pinstripe suits to give the illusion of credibility they so desperately crave - just go for another one. This is not the one. 0/10 Would not advise.
Helpful (0)
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Francois P
1 reviews | Active since Jan 2020
4 Dec 2024, 22:18
Stay far away.
This company should be called a financial admin company because there is 0 advisory, only assistance for signing up to policies. If you need someone to help you with paper work to sign up to Discovery, by all means, go for it. If you want actual financial advisory services, stay far away. This company cost me a lot of money due to their complete lack of care (or advice). I wish I left them years ago. I inherited Jeff because my broker left. Jeff signed me up and immediately changed my policy to be linked to my Discovery Bank spend (even though I didn't have an active Discovery bank account - just an old FNB card I was settling - Had Jeff asked, I would've told him this). This resulted in a 14 - 16% year on year premium increase due to an unavoidable blue status. Did Jeff ever speak up and "ADVISE" me to change this? No, Jeff didn't care. Jeff didn't do the thing that his job title claims he is supposed to do. I was left in a situation where my only option was to walk away from a policy I've been paying for 15 years because it became unaffordable. I ended up leaving Discovery because of this and moving all my investments and policies. I got very close to making a formal complaint against Jeff - I still don't know why I didn't go through with it tbh, I probably should have as it would've saved others from the same hell. Maybe the company is not that bad. Jeff on the other hand... My favourite part is when Jeff pointed out that the clause was on my policy from 15 years ago, I find this interesting seeing as Discovery bank was founded in 2018... Nice one Jeff. That's some Discovery math for you. Stay far away. These Discovery brokerages are everywhere as it's the easiest way for unqualified finance bro's to afford ill-fitting pinstripe suits to give the illusion of credibility they so desperately crave - just go for another one. This is not the one. 0/10 Would not advise.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Nov 2024, 06:49
Formal Complaint Regarding Mismanagement of Policy Cancellation and Unprofessional Conduct
Dear 1.618 Group Complaints Team, I am writing to formally express my dissatisfaction with the handling of my Discovery Insure policy cancellation and the unprofessional conduct I experienced from your representative. I had entrusted 1.618 Group, as my broker, to manage the cancellation of my Discovery Insure policy. Despite my cancellation request being submitted three weeks ago, I recently discovered that the policy was not effectively canceled, resulting in an unauthorized debit of R900 from my account. This demonstrates a clear lapse in your service delivery and accountability as my broker. To exacerbate matters, on November 14th, I received a WhatsApp message from my broker stating that they "never want to deal with me again." Such behavior is wholly unprofessional, inappropriate, and unacceptable in any professional relationship. I expected a higher standard of service and communication from 1.618 Group. I require the following actions to be taken immediately: A formal explanation and resolution of why my policy cancellation was not processed as instructed. This is a confirmation that all matters relating to the cancellation are now finalized. An acknowledgment and apology for the unprofessional conduct displayed by your representative, as well as clarification of how such issues will be addressed to ensure they do not happen again. Should this matter remain unresolved or should I continue to experience such unprofessional treatment, I will have no choice but to escalate my complaint to the relevant industry regulatory bodies. I trust that you will address this complaint promptly and professionally. Please confirm receipt of this email and respond within 48 hours. Kind regards,
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
27 Nov 2024, 06:49
Formal Complaint Regarding Mismanagement of Policy Cancellation and Unprofessional Conduct
Dear 1.618 Group Complaints Team, I am writing to formally express my dissatisfaction with the handling of my Discovery Insure policy cancellation and the unprofessional conduct I experienced from your representative. I had entrusted 1.618 Group, as my broker, to manage the cancellation of my Discovery Insure policy. Despite my cancellation request being submitted three weeks ago, I recently discovered that the policy was not effectively canceled, resulting in an unauthorized debit of R900 from my account. This demonstrates a clear lapse in your service delivery and accountability as my broker. To exacerbate matters, on November 14th, I received a WhatsApp message from my broker stating that they "never want to deal with me again." Such behavior is wholly unprofessional, inappropriate, and unacceptable in any professional relationship. I expected a higher standard of service and communication from 1.618 Group. I require the following actions to be taken immediately: A formal explanation and resolution of why my policy cancellation was not processed as instructed. This is a confirmation that all matters relating to the cancellation are now finalized. An acknowledgment and apology for the unprofessional conduct displayed by your representative, as well as clarification of how such issues will be addressed to ensure they do not happen again. Should this matter remain unresolved or should I continue to experience such unprofessional treatment, I will have no choice but to escalate my complaint to the relevant industry regulatory bodies. I trust that you will address this complaint promptly and professionally. Please confirm receipt of this email and respond within 48 hours. Kind regards,
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Replies (0)AF
Aldina F
1 reviews | Active since Jan 2020
5 Mar 2024, 08:01
Greatness in one
This is a company who's services goes unnoticed. They provide quality service. Are warm and respectful. Excellent leadership and an inspiration to women as it is cofounded by a women. She empowers females just as well as males. Do business with them or get employment from them, you're good either way.
Helpful (0)
|Replies (0)AF
Aldina F
1 reviews | Active since Jan 2020
5 Mar 2024, 08:01
Greatness in one
This is a company who's services goes unnoticed. They provide quality service. Are warm and respectful. Excellent leadership and an inspiration to women as it is cofounded by a women. She empowers females just as well as males. Do business with them or get employment from them, you're good either way.
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Replies (0)