Disgusting 24 on york guesthouse

Good day.

On the 2nd of March 2021 I made a booking at 24 on york guesthouse in woodstock for 2nd March until the 4th March for 2 people for 2 nights.

When my son got there the room was disgusting. The room had mould and the wallpaper was coming loose. The toilet seat was broken. None of these was mention on booking. Com or any pictures making people aware before booking.

I called the check in office and I was told there was no other room available. I asked him for a refund as those conditions are hazardous for ones health. Bearing in my this was after 7 at night and we only managed to find 1 place that had a room immediately and that was the sky hotel. I did not have a choice but to book it as they would have not had a place to sleep as they were working away from home.

The guesthouse told me they cannot refund me and j had to call the manager which he gave me the number. The manager says she cannot refund me. I have to call the guesthouse and they must refund me. Both the guesthouse and the managers number I send them what's apps to find out when I am getting my refund and they read the messages but do not respond. I feel they need to reimburse me for my booking with tgem(which we did not stay at) and also the money for the new place as I only found 1 place as it was after 7 already and the guys had to get a place to sleep. I have email the ombudsman as well and waiting for a reply. I can attached videos of the evidence I have of how disgusting it was