5S
5 Star Furniture
Claimed Business
5S
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
2.2|6 Reviews
May '25 - Apr '26
5(16.7%)
4(16.7%)
3(0%)
2(0%)
1(66.7%)
5(16.7%)
4(16.7%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About 5 Star Furniture
5 Star Furniture has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked 5 Star Furniture across 76 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMdT
Mary-joan de Toit
1 reviews | Active since Jan 2020
1 Mar 2026, 09:08
Cheap material chest of drawer!
Whatever you do, don’t buy a chest of drawers from 5 Star Furniture. Firstly, the unit arrived already chipped at the bottom. I immediately informed the sales team via WhatsApp and even sent pictures as proof, but my message was completely ignored. Secondly, the drawers didn’t even last a month. The unit is already falling apart. I replaced a chest of drawers I had used for years thinking this would be an upgrade, but it turned out to be a complete rip-off. The material feels like paper-based wood and is now flaking everywhere. The quality is extremely poor, especially considering the price paid. I am honestly very disappointed and frustrated. Never again!!
Helpful (0)
|Replies (0)MdT
Mary-joan de Toit
1 reviews | Active since Jan 2020
1 Mar 2026, 09:08
Cheap material chest of drawer!
Whatever you do, don’t buy a chest of drawers from 5 Star Furniture. Firstly, the unit arrived already chipped at the bottom. I immediately informed the sales team via WhatsApp and even sent pictures as proof, but my message was completely ignored. Secondly, the drawers didn’t even last a month. The unit is already falling apart. I replaced a chest of drawers I had used for years thinking this would be an upgrade, but it turned out to be a complete rip-off. The material feels like paper-based wood and is now flaking everywhere. The quality is extremely poor, especially considering the price paid. I am honestly very disappointed and frustrated. Never again!!
0
Replies (0)TM
Tshepo M
1 reviews | Active since Jan 2020
8 Sept 2025, 14:17
Customer satisfaction
I’d like to thank William and Vusi(Not sure if I got the names right)in going above and beyond to rectify my previous dissatisfaction with the product delivered. They were friendly and understood my dissatisfaction and dealt with it swiftly,now im a happy customer. Well done and thank you
Helpful (0)
|Replies (0)TM
Tshepo M
1 reviews | Active since Jan 2020
8 Sept 2025, 14:17
Customer satisfaction
I’d like to thank William and Vusi(Not sure if I got the names right)in going above and beyond to rectify my previous dissatisfaction with the product delivered. They were friendly and understood my dissatisfaction and dealt with it swiftly,now im a happy customer. Well done and thank you
0
Replies (0)TM
Tshepo M
1 reviews | Active since Jan 2020
6 Sept 2025, 16:32
Below standard product
I bought a chest of drawer yesterday, delivery was good and efficient but product is not up to standard....drawers not opening due to not having sliding rails, i request a refund or the product be fitted with sliding rails
Helpful (0)
|Replies (0)TM
Tshepo M
1 reviews | Active since Jan 2020
6 Sept 2025, 16:32
Below standard product
I bought a chest of drawer yesterday, delivery was good and efficient but product is not up to standard....drawers not opening due to not having sliding rails, i request a refund or the product be fitted with sliding rails
0
Replies (0)GK
Gift K
1 reviews | Active since Jan 2020
14 Aug 2025, 09:59
Faulty Chest of Drawers – No Resolution After Multiple Complaints
I bought a chest of drawers from 5 Star Furniture over a month ago. Within the first week of use, 2–3 drawers were unstable and kept falling off the rails. I immediately reported this to the store, and was told they would either send someone to fix it or replace it with a new one. Weeks later, I am still waiting — no proper updates have been given. Recently, they claimed to be waiting for new stock, but when I asked for an ETA, they couldn’t provide one. What’s upsetting is that I purchased the item through PayJustNow and I am still paying for it, yet it is faulty and becoming more difficult to use. I need them to either repair the drawers immediately or collect the faulty unit and refund me in full. This level of service is unacceptable, and I expect urgent action.
Helpful (0)
|Replies (0)GK
Gift K
1 reviews | Active since Jan 2020
14 Aug 2025, 09:59
Faulty Chest of Drawers – No Resolution After Multiple Complaints
I bought a chest of drawers from 5 Star Furniture over a month ago. Within the first week of use, 2–3 drawers were unstable and kept falling off the rails. I immediately reported this to the store, and was told they would either send someone to fix it or replace it with a new one. Weeks later, I am still waiting — no proper updates have been given. Recently, they claimed to be waiting for new stock, but when I asked for an ETA, they couldn’t provide one. What’s upsetting is that I purchased the item through PayJustNow and I am still paying for it, yet it is faulty and becoming more difficult to use. I need them to either repair the drawers immediately or collect the faulty unit and refund me in full. This level of service is unacceptable, and I expect urgent action.
0
Replies (0)MC
Michael C
1 reviews | Active since Jan 2020
7 Aug 2025, 12:56
Damaged Product
I am extremely disappointed with the level of service I’ve received. I’ve been waiting far too long for the replacement chest of drawers, and despite my attempts to follow up, no one has bothered to return my calls. This delay and lack of communication is unacceptable. I need a clear update on when I can expect delivery of the replacement unit. Please get back to me immediately with a resolution.
Helpful (0)
|Replies (0)MC
Michael C
1 reviews | Active since Jan 2020
7 Aug 2025, 12:56
Damaged Product
I am extremely disappointed with the level of service I’ve received. I’ve been waiting far too long for the replacement chest of drawers, and despite my attempts to follow up, no one has bothered to return my calls. This delay and lack of communication is unacceptable. I need a clear update on when I can expect delivery of the replacement unit. Please get back to me immediately with a resolution.
0
Replies (0)EM
TL
Tegan Lion-cachet
1 reviews | Active since Jan 2020
6 Feb 2025, 06:46
I need to pay for their mistakes and bad service
I order bed legs from them online to lift my bed. The spesifications on the website was clear about the lenght BUT when I received it it was completely wrong. Instead of sending me the product I order they send me a small one. I now need to pay for the courier to send it back and get a refund because they mad a mistake!! Not only that I mailed them and phone and no respons for 3 days. I eventually got hold of someone thru their whatsapp channel but sill very unprofessional and not good service at all.
Helpful (0)
|Replies (0)TL
Tegan Lion-cachet
1 reviews | Active since Jan 2020
6 Feb 2025, 06:46
I need to pay for their mistakes and bad service
I order bed legs from them online to lift my bed. The spesifications on the website was clear about the lenght BUT when I received it it was completely wrong. Instead of sending me the product I order they send me a small one. I now need to pay for the courier to send it back and get a refund because they mad a mistake!! Not only that I mailed them and phone and no respons for 3 days. I eventually got hold of someone thru their whatsapp channel but sill very unprofessional and not good service at all.
0
Replies (0)BN
Bhekithemba N
1 reviews | Active since Jan 2020
11 Dec 2024, 21:20
Poor service and inconvenience.
I canceled my order on the 5th of December same day of the purchase because of their expensive delivery fee. Till today I did not receive any proof of cancelation and the staff there very unprofessional. They said they had canceled but they lies.
Helpful (0)
|Replies (0)BN
Bhekithemba N
1 reviews | Active since Jan 2020
11 Dec 2024, 21:20
Poor service and inconvenience.
I canceled my order on the 5th of December same day of the purchase because of their expensive delivery fee. Till today I did not receive any proof of cancelation and the staff there very unprofessional. They said they had canceled but they lies.
0
Replies (0)