No Response from lawyer after 2 years

In August 2023 we consulted attorney Anre Rossouw, who agreed to handle our case. Now two (2) years later, we still have no feedback. Calls to the office are met with promises of a call back that never comes, and emails remain unanswered. Since the office moved, communication has become even more difficult. I even tried reaching out via a Facebook post, only to be called a ****. To date, there has been no progress or clear response. We are extremely disappointed and urgently request proper feedback and professional conduct regarding our case.