Asvoelkraans holiday resort

This was my first visit to Asvoelkraans holiday resort for a week of camping but due to the staff asking us to move our tent in order for another family to set up their camp we were placed in front of our braaier thus causing us not being able to use our braai. The family that was pushed in next to us was a family of 13 people and 1 stand only allowing 4 people and 1 car they were cramped all these people into 2 stands cause chaos, them tripping over our tent breaking our tent and all this caused us to pack up 2 days before time and then when u ask for a refund as we lost out on our holiday which we paid for in full.. all the owner and managers tell u is ITS NOT THEIR PROBLEM