AW
AbsoPure water
Unclaimed Business
AW
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Azania I
1 reviews | Active since Jan 2020
7 Nov 2024, 19:21
Outdated water analysis and contravention of the consumer protection act.
We have been buying water from this shop for a long time and then realized that they haven't had their water quality tested by a lab since 2017. It is now 2024 - 7 years later. A water shop selling water has to frequently test their water quality to ensure that their product is safe for consumption and meets health and safety standards. We asked for an updated or newest water analysis or test which was met with severe aggression and refusal. The owner Theuns and his wife claims to have an up to date test but suspiciously refuses to put it up on the wall of their shop or for us to see it. The last test on the wall of the shop available to the public dates 2017. Upon requesting an updated water analysis, my husband and I have been banned from the shop by the owners, threatened on WhatsApp and called trouble makers, amongst other unsavoury things. In accordance with the consumer protection act every consumer has the right to know what they are ingesting when buying a product. Product information should be readily available to the public at all times and should be updated by law. It is ******** to withhold such information and so is selling a product with incorrect or outdated product data. The water analysis on their stickers is outdated by 7 years which could pose a health and safety risk, and potentially food ***** which is a ******** offense. We are currently in the process of reporting the lack of water testing, withholding public information and their unacceptable behaviour to the local authorities. Please contact me directly for a copy of their outdated water analysis as well as the aggressive WhatsApp correspondence. We would urge all consumers of their water to think twice and demand to know what you are ingesting when buying water from this shop. It doesn't mean because something tastes good that it is good.
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Azania I
1 reviews | Active since Jan 2020
7 Nov 2024, 19:21
Outdated water analysis and contravention of the consumer protection act.
We have been buying water from this shop for a long time and then realized that they haven't had their water quality tested by a lab since 2017. It is now 2024 - 7 years later. A water shop selling water has to frequently test their water quality to ensure that their product is safe for consumption and meets health and safety standards. We asked for an updated or newest water analysis or test which was met with severe aggression and refusal. The owner Theuns and his wife claims to have an up to date test but suspiciously refuses to put it up on the wall of their shop or for us to see it. The last test on the wall of the shop available to the public dates 2017. Upon requesting an updated water analysis, my husband and I have been banned from the shop by the owners, threatened on WhatsApp and called trouble makers, amongst other unsavoury things. In accordance with the consumer protection act every consumer has the right to know what they are ingesting when buying a product. Product information should be readily available to the public at all times and should be updated by law. It is ******** to withhold such information and so is selling a product with incorrect or outdated product data. The water analysis on their stickers is outdated by 7 years which could pose a health and safety risk, and potentially food ***** which is a ******** offense. We are currently in the process of reporting the lack of water testing, withholding public information and their unacceptable behaviour to the local authorities. Please contact me directly for a copy of their outdated water analysis as well as the aggressive WhatsApp correspondence. We would urge all consumers of their water to think twice and demand to know what you are ingesting when buying water from this shop. It doesn't mean because something tastes good that it is good.
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Théresa Schultz
1 reviews | Active since Jan 2020
19 Mar 2022, 12:15
Terrible service
I had the most shocking experience at this water shop at hunters retreat shopping complex in port elizabeth. I had bought and paid for 10l of water and had asked one of the shop assistance if they wouldn't mind carrying it to my car. The shop assistant was busy walking out when the owner took the bottle from her, while walking behind me and my elderly parents in the parking lot the owner starts yelling at me asking why can't I carry the water myself, I said sir because I have a bad back and recently had a procedure so I cannot lift heavy, he proceeded to scold and debate with me in the parking lot that its only 10l not 20kgs I said to him 10l is 10kgs and if you were medically inclined you'd know that after any procedure you're not supposed to lift heavy, he continued to scold me saying it will not be done again because his shop is busy, I said based on your rudeness and attitude towards a paying customer I don't think I'll be back he said o you not buying here again then fine. I mean if this is how small business owners treat their customers then want to know why they don't get support. Apparently I'm not the first person that has received rudeness from this shop.
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Théresa Schultz
1 reviews | Active since Jan 2020
19 Mar 2022, 12:15
Terrible service
I had the most shocking experience at this water shop at hunters retreat shopping complex in port elizabeth. I had bought and paid for 10l of water and had asked one of the shop assistance if they wouldn't mind carrying it to my car. The shop assistant was busy walking out when the owner took the bottle from her, while walking behind me and my elderly parents in the parking lot the owner starts yelling at me asking why can't I carry the water myself, I said sir because I have a bad back and recently had a procedure so I cannot lift heavy, he proceeded to scold and debate with me in the parking lot that its only 10l not 20kgs I said to him 10l is 10kgs and if you were medically inclined you'd know that after any procedure you're not supposed to lift heavy, he continued to scold me saying it will not be done again because his shop is busy, I said based on your rudeness and attitude towards a paying customer I don't think I'll be back he said o you not buying here again then fine. I mean if this is how small business owners treat their customers then want to know why they don't get support. Apparently I'm not the first person that has received rudeness from this shop.
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