Incompetent/unprofessional/lacks integrity

In June 2015 I advertised for an bookkeeper to capture my 2 general ledgers for ye2014 and ye 2015. Ms Wright contacted me stating they can do it for me, at a reasonable rate and promised they are fast and effective. She took my source docs and disappeared. When I asked for progress, they are \almost done". When I finally confirmed an appointment to see Ms Wright she \""did not\"" receive my email. I left messages that were not returned. My phone calls were taken"