ACER AFRICA (PTY) LTD
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|11 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About ACER AFRICA (PTY) LTD
ACER AFRICA (PTY) LTD has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked ACER AFRICA (PTY) LTD across 169 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nicole P
1 reviews | Active since Jan 2020
26 Feb 2026, 09:11
Acer defective laptop refuse refund
I bought an Acer laptop from Game, South Coast mall. It has been sent back for repair twice!!!!!!!!!! First time took 21 days. The day we got it back it had even more issues........ It is under guarantee. The laptop has been in for repair longer than I have had. I can't work due to this. They are refusing to give me a new one. It's obvious this one is defective. I am getting different answers from game and Acer. Game says they still trying to repair and Acer says it's getting a credit assessment. I do not want a lopt that has broken twice in three months. I need a new one. What must I do with a defective laptop.
Helpful (0)
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Nicole P
1 reviews | Active since Jan 2020
26 Feb 2026, 09:11
Acer defective laptop refuse refund
I bought an Acer laptop from Game, South Coast mall. It has been sent back for repair twice!!!!!!!!!! First time took 21 days. The day we got it back it had even more issues........ It is under guarantee. The laptop has been in for repair longer than I have had. I can't work due to this. They are refusing to give me a new one. It's obvious this one is defective. I am getting different answers from game and Acer. Game says they still trying to repair and Acer says it's getting a credit assessment. I do not want a lopt that has broken twice in three months. I need a new one. What must I do with a defective laptop.
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Replies (0)RC
Raymond C
1 reviews | Active since Jan 2020
5 Jan 2026, 16:27
Wish I could add this with a 'NO STAR' rating: Acer Africa
Acer Aspire 3 A315 laptop purchased 14/11/2025 display issues 4 days after. Returned to dealer on the 5th day who tested and confirmed an issue with the display. Then sent to Acer Africa by the dealer as only Acer Africa can decide if the unit can be exchanged or will be repaired. 05 January 2026, Acer Africa rep**** to the dealer (after me hounding the dealer for an update on the status since beginning December) 'they cannot replicate the fault' and wanting to charge a courier fee to return the inevitable failing unit. I have worked in the service industry for 28 years, 22 of them within electronic device sales/service/support and throughout this time I HAVE NEVER EXPERIENCED a non-exchange within the 7 day return policy period due to device failure! I am WAS an Acer brand supporter... not anymore.
Helpful (0)
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Raymond C
1 reviews | Active since Jan 2020
5 Jan 2026, 16:27
Wish I could add this with a 'NO STAR' rating: Acer Africa
Acer Aspire 3 A315 laptop purchased 14/11/2025 display issues 4 days after. Returned to dealer on the 5th day who tested and confirmed an issue with the display. Then sent to Acer Africa by the dealer as only Acer Africa can decide if the unit can be exchanged or will be repaired. 05 January 2026, Acer Africa rep**** to the dealer (after me hounding the dealer for an update on the status since beginning December) 'they cannot replicate the fault' and wanting to charge a courier fee to return the inevitable failing unit. I have worked in the service industry for 28 years, 22 of them within electronic device sales/service/support and throughout this time I HAVE NEVER EXPERIENCED a non-exchange within the 7 day return policy period due to device failure! I am WAS an Acer brand supporter... not anymore.
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Replies (0)KM
Kudakwashe M
1 reviews | Active since Jan 2020
4 Jan 2026, 11:02
Poor quality of Acer laptops and its refusal to honor its warranties for customers
Acer is now selling poor quality laptops and does not want to honor its warranties. I have always used acer laptops over the years and did not have an issue until recent when i bought an acer laptop in 2024 through incredible connection. In 2025, the laptop developed a mechanical issue and started dismantling. This looks like poor work from the factory. When i took it back to incredible connection i was told that the 3-year extended warranty on the laptop is not active as the laptop was not registered. This information was not provided at the time of purchase. Now i am being asked to pay almost 44% of the value of the laptop for repairs. This is ridiculous and unacceptable.
Helpful (0)
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Kudakwashe M
1 reviews | Active since Jan 2020
4 Jan 2026, 11:02
Poor quality of Acer laptops and its refusal to honor its warranties for customers
Acer is now selling poor quality laptops and does not want to honor its warranties. I have always used acer laptops over the years and did not have an issue until recent when i bought an acer laptop in 2024 through incredible connection. In 2025, the laptop developed a mechanical issue and started dismantling. This looks like poor work from the factory. When i took it back to incredible connection i was told that the 3-year extended warranty on the laptop is not active as the laptop was not registered. This information was not provided at the time of purchase. Now i am being asked to pay almost 44% of the value of the laptop for repairs. This is ridiculous and unacceptable.
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Replies (0)RJ
Roger J
1 reviews | Active since Jan 2020
10 Dec 2025, 14:54
Your "Ask a Question" online email "formular" does not allow me to submit
I'm trying to log an online request for help re unable to open Camera on my Extensa 15 SNID 05102518634. I've completed the online form and stated that the help in Knowledge Base and elsewhere in your website and also in Google has not helped. Can't submit though. Get a pop-up telling me to Search Knowledge Base and with a Continue button which, when clicked, does not "continue". Very annoying
Helpful (0)
|Replies (0)RJ
Roger J
1 reviews | Active since Jan 2020
10 Dec 2025, 14:54
Your "Ask a Question" online email "formular" does not allow me to submit
I'm trying to log an online request for help re unable to open Camera on my Extensa 15 SNID 05102518634. I've completed the online form and stated that the help in Knowledge Base and elsewhere in your website and also in Google has not helped. Can't submit though. Get a pop-up telling me to Search Knowledge Base and with a Continue button which, when clicked, does not "continue". Very annoying
0
Replies (0)tM
tebogo M
1 reviews | Active since Jan 2020
22 Aug 2025, 17:43
Laptop falling apart
The laptop is hardly a year in my possession but the hinges are detaching and the exterior has bad scratches, if it were mine only I'd understand but im the second person to experience this, the screen is even becoming blurry because its separating from the keyboard. Im really not happy with this product
Helpful (0)
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tebogo M
1 reviews | Active since Jan 2020
22 Aug 2025, 17:43
Laptop falling apart
The laptop is hardly a year in my possession but the hinges are detaching and the exterior has bad scratches, if it were mine only I'd understand but im the second person to experience this, the screen is even becoming blurry because its separating from the keyboard. Im really not happy with this product
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Replies (0)SM
Subashini M
1 reviews | Active since Jan 2020
30 Jul 2025, 11:31
Bad to no service
I have given in my laptop 3 weeks ago for repairs, I had to pay a assessment fee of R295 and 1 and half weeks later was sent a quote of R635 which was paid. Last week Thursday I received an sms saying my unit was ready for collection but when I went to collect the unit I was told that the unit has not been repaired and there is another quote that needs to be sent out. Now one week later I still have not received the quote let alone my laptop. When discussing what was going on with the unit with someone from bolttech last week he advised me that the ssd is damaged and that the ssd is not a acer ssd, but this unit has never been open or repaired before and is still being paid for. How does a acer laptop now have acer parts
Helpful (0)
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Subashini M
1 reviews | Active since Jan 2020
30 Jul 2025, 11:31
Bad to no service
I have given in my laptop 3 weeks ago for repairs, I had to pay a assessment fee of R295 and 1 and half weeks later was sent a quote of R635 which was paid. Last week Thursday I received an sms saying my unit was ready for collection but when I went to collect the unit I was told that the unit has not been repaired and there is another quote that needs to be sent out. Now one week later I still have not received the quote let alone my laptop. When discussing what was going on with the unit with someone from bolttech last week he advised me that the ssd is damaged and that the ssd is not a acer ssd, but this unit has never been open or repaired before and is still being paid for. How does a acer laptop now have acer parts
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Replies (0)TB
Tina B
1 reviews | Active since Jan 2020
24 Jun 2025, 10:54
Unacceptable Service and Lack of Communication
I purchased my Acer laptop in early February and logged a warranty repair through Incredible Connection on 25 May due to a fault on the side of the screen. I was told the device would be sent to Acer for repair under warranty and returned within 21 business days. On 7 June, I followed up and was told the laptop had been collected by Acer, but no further update was available. I called again on 24 June, only to be informed that Acer had issued a quote of R1000 for a hinge repair on 9 June and claimed “no fault” was found. Not once was I contacted directly regarding this quote or the claim that the issue is not covered by warranty. The lack of communication is unacceptable, especially when I have now been without a laptop for nearly a month. As someone who works remotely, this delay has directly affected my ability to do my job. This laptop is still under warranty, and I expect a clear explanation as to why a repair quote was issued instead of honoring the warranty. I also expect to know why no communication was made when the quote was issued. I am extremely disappointed in the service and will escalate this matter further if I do not receive a prompt and satisfactory response.
Helpful (0)
|Replies (0)TB
Tina B
1 reviews | Active since Jan 2020
24 Jun 2025, 10:54
Unacceptable Service and Lack of Communication
I purchased my Acer laptop in early February and logged a warranty repair through Incredible Connection on 25 May due to a fault on the side of the screen. I was told the device would be sent to Acer for repair under warranty and returned within 21 business days. On 7 June, I followed up and was told the laptop had been collected by Acer, but no further update was available. I called again on 24 June, only to be informed that Acer had issued a quote of R1000 for a hinge repair on 9 June and claimed “no fault” was found. Not once was I contacted directly regarding this quote or the claim that the issue is not covered by warranty. The lack of communication is unacceptable, especially when I have now been without a laptop for nearly a month. As someone who works remotely, this delay has directly affected my ability to do my job. This laptop is still under warranty, and I expect a clear explanation as to why a repair quote was issued instead of honoring the warranty. I also expect to know why no communication was made when the quote was issued. I am extremely disappointed in the service and will escalate this matter further if I do not receive a prompt and satisfactory response.
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Replies (0)DM
Dianne M
1 reviews | Active since Jan 2020
18 Jun 2025, 07:30
Poor Quality Laptop Charger
Subject: Urgent Complaint: Faulty Charger Pin and Poor After-Sales Experience via Retailer (Incredible Connection) Dear Acer South Africa Support, I hope this message finds you well. I am writing to formally lodge a complaint regarding a product I purchased on 25 March 2025—an Acer Aspire Lite 14” Laptop (Intel Core i3 13th Gen, 8GB RAM, 512GB SSD, Windows 11 Home, Silver), which I bought through Incredible Connection (Glen branch, Johannesburg). Within 30 days, the charger pin (thin pin type) snapped off under normal use. I returned the laptop to the retailer and requested that it be processed as a return under the Consumer Protection Act, as I was not satisfied with the durability or build quality of the unit after spending R7,000. Unfortunately, my experience with the retailer has been extremely poor: They kept the laptop for a full month without providing regular updates. I had to continuously phone and visit the store to get any feedback. Eventually, I was told that the claim was rejected and I would need to pay R900 for a new charger—which I find unacceptable for a product that failed so soon. I am very disappointed in the situation and feel let down not only by the service received at store level but also by the product's quality. I am not prepared to pay R900 for a replacement charger on a product that should still be under warranty and that failed within its first month. I kindly request that Acer intervene—either by replacing the charger free of charge or by assisting with a full return/refund through the supplier. I also request a formal explanation as to why the warranty did not cover this defect. Please treat this matter as urgent. I am available to provide the serial number and proof of purchase upon request. Sincerely,
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Dianne M
1 reviews | Active since Jan 2020
18 Jun 2025, 07:30
Poor Quality Laptop Charger
Subject: Urgent Complaint: Faulty Charger Pin and Poor After-Sales Experience via Retailer (Incredible Connection) Dear Acer South Africa Support, I hope this message finds you well. I am writing to formally lodge a complaint regarding a product I purchased on 25 March 2025—an Acer Aspire Lite 14” Laptop (Intel Core i3 13th Gen, 8GB RAM, 512GB SSD, Windows 11 Home, Silver), which I bought through Incredible Connection (Glen branch, Johannesburg). Within 30 days, the charger pin (thin pin type) snapped off under normal use. I returned the laptop to the retailer and requested that it be processed as a return under the Consumer Protection Act, as I was not satisfied with the durability or build quality of the unit after spending R7,000. Unfortunately, my experience with the retailer has been extremely poor: They kept the laptop for a full month without providing regular updates. I had to continuously phone and visit the store to get any feedback. Eventually, I was told that the claim was rejected and I would need to pay R900 for a new charger—which I find unacceptable for a product that failed so soon. I am very disappointed in the situation and feel let down not only by the service received at store level but also by the product's quality. I am not prepared to pay R900 for a replacement charger on a product that should still be under warranty and that failed within its first month. I kindly request that Acer intervene—either by replacing the charger free of charge or by assisting with a full return/refund through the supplier. I also request a formal explanation as to why the warranty did not cover this defect. Please treat this matter as urgent. I am available to provide the serial number and proof of purchase upon request. Sincerely,
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