aCoin
1.1|69 reviews
HK
Hester K
1 reviews | Active since Member
04 Aug 2025, 11:50
Forcing vouchers
Unwilling to refund money wrongfully paid to them will only give me a voucher
Helpful (0)
Replies (53)0
Replies (53)HK
Hester K's updateReviewer Update
04 Aug 2025, 12:04I made 5 efts 8 june-11 july(total R6000) thinking I'm paying my rent! Phoning them I was told to sent POP, bank statements, I'd and letter explaining the reason for the refund. Two weeks later after sending messages.daily received an email --"
Thank you for your patience while we reviewed your request.
After careful consideration, we regret to inform you that we are unable to approve a refund in this case. As stated in our Terms & Conditions (https://acoin.co.za/terms), Section 6.4.2 specifically provides that "Vouchers are non-refundable."
Your purchased vouchers remain valid and can be allocated to your account for use. Please let us know if you would like us to proceed with this?
If you have any other questions, please don't hesitate to reach out.)-- I asked when and where i purchased vouchers cause I need to pay rent and all the do is replying with the same email.
I need 6000 for June rent not online shopping vouchers I have even asked what bank acoin vouchers can be redeemed and I still get the same answer
Thank you for your patience while we reviewed your request.
After careful consideration, we regret to inform you that we are unable to approve a refund in this case. As stated in our Terms & Conditions (https://acoin.co.za/terms), Section 6.4.2 specifically provides that "Vouchers are non-refundable."
Your purchased vouchers remain valid and can be allocated to your account for use. Please let us know if you would like us to proceed with this?
If you have any other questions, please don't hesitate to reach out.)-- I asked when and where i purchased vouchers cause I need to pay rent and all the do is replying with the same email.
I need 6000 for June rent not online shopping vouchers I have even asked what bank acoin vouchers can be redeemed and I still get the same answer
HK
Hester K's update04 Aug 2025, 12:04
Reviewer Update
I made 5 efts 8 june-11 july(total R6000) thinking I'm paying my rent! Phoning them I was told to sent POP, bank statements, I'd and letter explaining the reason for the refund. Two weeks later after sending messages.daily received an email --"
Thank you for your patience while we reviewed your request.
After careful consideration, we regret to inform you that we are unable to approve a refund in this case. As stated in our Terms & Conditions (https://acoin.co.za/terms), Section 6.4.2 specifically provides that "Vouchers are non-refundable."
Your purchased vouchers remain valid and can be allocated to your account for use. Please let us know if you would like us to proceed with this?
If you have any other questions, please don't hesitate to reach out.)-- I asked when and where i purchased vouchers cause I need to pay rent and all the do is replying with the same email.
I need 6000 for June rent not online shopping vouchers I have even asked what bank acoin vouchers can be redeemed and I still get the same answer
Thank you for your patience while we reviewed your request.
After careful consideration, we regret to inform you that we are unable to approve a refund in this case. As stated in our Terms & Conditions (https://acoin.co.za/terms), Section 6.4.2 specifically provides that "Vouchers are non-refundable."
Your purchased vouchers remain valid and can be allocated to your account for use. Please let us know if you would like us to proceed with this?
If you have any other questions, please don't hesitate to reach out.)-- I asked when and where i purchased vouchers cause I need to pay rent and all the do is replying with the same email.
I need 6000 for June rent not online shopping vouchers I have even asked what bank acoin vouchers can be redeemed and I still get the same answer