AS
Admyntec Services
Unclaimed Business
AS
Admyntec Services
Unclaimed Business
55 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Admyntec Services receives overwhelmingly negative feedback as MTN's cellphone insurance administrator. Customers consistently report excessive delays in claims processing, with repairs and replacements taking weeks or months instead of the promised timeframes. Billing issues after cancellation are a recurring frustration, with premiums continuing to be deducted long after policies are terminated and refunds proving nearly impossible to obtain. Communication is widely criticized, with unanswered emails, unhelpful call centre agents, and a lack of proactive updates forcing customers to chase their own claims repeatedly.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#36
in Internet & Telecoms
NPS Score
-85
Recommended: Unlikely
Review Distribution
1.2|55 Reviews
May '25 - Apr '26
5(4%)
4(0%)
3(2%)
2(0%)
1(94%)
5(4%)
4(0%)
3(2%)
2(0%)
1(94%)
Frequently Asked Questions About Admyntec Services
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (55)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIN
Itumeleng N
1 reviews | Active since Jan 2020
18 Mar 2026, 22:06
Bad Service
I did an insurance claim and it was approve, however I was requested pay excess amount in advance , which I did. My phone was collected 2 days later. I’ve been waiting for 6 weeks now without my phone. After 6 weeks when I check the status on the MTN app its says “Awaiting additional excess” no communication whatsoever. When I call, the response is an AI and hangs up after a minute holding. I’m still stranded without proper feedback on the repairs. Today is the 19 March 2026 im still waiting. When I go to the branch they refer me to the email address that has automated responses
Helpful (0)
|Replies (0)IN
Itumeleng N
1 reviews | Active since Jan 2020
18 Mar 2026, 22:06
Bad Service
I did an insurance claim and it was approve, however I was requested pay excess amount in advance , which I did. My phone was collected 2 days later. I’ve been waiting for 6 weeks now without my phone. After 6 weeks when I check the status on the MTN app its says “Awaiting additional excess” no communication whatsoever. When I call, the response is an AI and hangs up after a minute holding. I’m still stranded without proper feedback on the repairs. Today is the 19 March 2026 im still waiting. When I go to the branch they refer me to the email address that has automated responses
0
Replies (0)PM
HX
Hlengiwe X
1 reviews | Active since Jan 2020
15 Mar 2026, 13:40
In authorised debit , delayed refund poor service
I so disappointed on the service ,MTN insurance, cancel my insurance already in December 2025 , I am still being debited till to date. I have sent numerious email just to get a run around about my refund , I have sent everything even proof of invoices still no refund. I am so livid about this no one bothers to give a proper feedback . I need this to be resolved and I WANT MY MONEY , this is my money I am not owing them a cent .
Helpful (0)
|Replies (0)HX
Hlengiwe X
1 reviews | Active since Jan 2020
15 Mar 2026, 13:40
In authorised debit , delayed refund poor service
I so disappointed on the service ,MTN insurance, cancel my insurance already in December 2025 , I am still being debited till to date. I have sent numerious email just to get a run around about my refund , I have sent everything even proof of invoices still no refund. I am so livid about this no one bothers to give a proper feedback . I need this to be resolved and I WANT MY MONEY , this is my money I am not owing them a cent .
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Pinkie M
1 reviews | Active since Jan 2020
12 Mar 2026, 10:09
Extremely Poor Service and No Communication from Admyntec Services
I am extremely unhappy with the service I have received from Admyntac Services. I insured an iPhone 15 Pro Max with them. When my claim was processed, I was informed that they did not have any iPhone 15 Pro Max devices in stock and that the only option available was an iPhone 17 Pro. Because I urgently needed a phone, I agreed to the replacement. To my surprise, the phone I received was navy in colour, which is not a colour I would ever choose as I do not like dark colours. However, I accepted it because I needed a working phone to run my business. After using the device for a short time, I started experiencing problems and noticed that there were several things I could not do with the phone. I went to MTN so they could check the device. The staff attempted to assist by checking the settings, but the problems continued. They then advised me to contact the insurance company and inform them that the store had already attempted to assist. When I contacted Admyntec Services, they arranged for a courier to collect the phone for repairs. I specifically asked the agent what I am supposed to use in the meantime, since I do not have a spare phone and I run a business that relies heavily on my phone. The agent’s response was that I would have to find an alternative phone myself. This is completely unacceptable. I am paying insurance for a device that I am currently not even able to use, and yet I am expected to simply make a plan on my own while they take the phone away. What is even more frustrating is the complete lack of communication. I constantly have to call them myself just to try and find out what is happening with my phone. When I called again yesterday, the consultant told me that there are no updates on their system for a device that was collected last week thursday , which suggests that nothing has been done with my phone. As a paying customer, this level of service is extremely disappointing. The lack of urgency, accountability, and communication is unacceptable...especially considering that I rely on my phone to operate my business. At this point, I expect immediate feedback, a clear update on the repair status, and a proper resolution. Customers should not have to chase an insurance company for basic updates on a device they are paying to insure. I would strongly advise Admyntec Services to improve their customer service, communication, and turnaround times, because my experience has been extremely frustrating and unprofessional. i need my phone tomorrow
Helpful (0)
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Pinkie M
1 reviews | Active since Jan 2020
12 Mar 2026, 10:09
Extremely Poor Service and No Communication from Admyntec Services
I am extremely unhappy with the service I have received from Admyntac Services. I insured an iPhone 15 Pro Max with them. When my claim was processed, I was informed that they did not have any iPhone 15 Pro Max devices in stock and that the only option available was an iPhone 17 Pro. Because I urgently needed a phone, I agreed to the replacement. To my surprise, the phone I received was navy in colour, which is not a colour I would ever choose as I do not like dark colours. However, I accepted it because I needed a working phone to run my business. After using the device for a short time, I started experiencing problems and noticed that there were several things I could not do with the phone. I went to MTN so they could check the device. The staff attempted to assist by checking the settings, but the problems continued. They then advised me to contact the insurance company and inform them that the store had already attempted to assist. When I contacted Admyntec Services, they arranged for a courier to collect the phone for repairs. I specifically asked the agent what I am supposed to use in the meantime, since I do not have a spare phone and I run a business that relies heavily on my phone. The agent’s response was that I would have to find an alternative phone myself. This is completely unacceptable. I am paying insurance for a device that I am currently not even able to use, and yet I am expected to simply make a plan on my own while they take the phone away. What is even more frustrating is the complete lack of communication. I constantly have to call them myself just to try and find out what is happening with my phone. When I called again yesterday, the consultant told me that there are no updates on their system for a device that was collected last week thursday , which suggests that nothing has been done with my phone. As a paying customer, this level of service is extremely disappointing. The lack of urgency, accountability, and communication is unacceptable...especially considering that I rely on my phone to operate my business. At this point, I expect immediate feedback, a clear update on the repair status, and a proper resolution. Customers should not have to chase an insurance company for basic updates on a device they are paying to insure. I would strongly advise Admyntec Services to improve their customer service, communication, and turnaround times, because my experience has been extremely frustrating and unprofessional. i need my phone tomorrow
0
Replies (0)SB
Sipha B
1 reviews | Active since Jan 2020
9 Mar 2026, 13:18
Admyntec failed to update my banking details despite early notice
I have been receiving extremely poor service from Admyntec. I recently changed my bank account and informed them well in advance that my debit order details for my cellphone insurance needed to be updated so that the debit could go off from the correct account at the end of last month. They sent me a form to complete, which I filled out and returned on the same day sometime last month. I also followed up several times to ensure everything was processed. Despite this, they still proceeded to debit my old account. Since then, I have been calling and sending follow up emails, but I keep getting the same response that they will get back to me and assist. Unfortunately, no one ever follows through. This has been extremely frustrating and inconvenient. I am also concerned that this situation may negatively affect my credit score, even though I did everything required on my side and communicated the changes well in advance. I expected much better service.
Helpful (0)
|Replies (0)SB
Sipha B
1 reviews | Active since Jan 2020
9 Mar 2026, 13:18
Admyntec failed to update my banking details despite early notice
I have been receiving extremely poor service from Admyntec. I recently changed my bank account and informed them well in advance that my debit order details for my cellphone insurance needed to be updated so that the debit could go off from the correct account at the end of last month. They sent me a form to complete, which I filled out and returned on the same day sometime last month. I also followed up several times to ensure everything was processed. Despite this, they still proceeded to debit my old account. Since then, I have been calling and sending follow up emails, but I keep getting the same response that they will get back to me and assist. Unfortunately, no one ever follows through. This has been extremely frustrating and inconvenient. I am also concerned that this situation may negatively affect my credit score, even though I did everything required on my side and communicated the changes well in advance. I expected much better service.
0
Replies (0)NN
Ness N
1 reviews | Active since Jan 2020
27 Feb 2026, 11:03
MTN/ADMYNTEC poor service and worse communication
MTN/SANTAM useless combo Almost 2.5 years ago I purchased 2x iPhones on MTN contract with insurance. We were ****** of one of those phones on the 9th of February this year. We reported the incident to the police and MTN, had the number blocked and filed a claim, we paid the shortfall etc and have been patiently waiting for a replacement device. MTN or ADMYNTEC reps I have been in communication with has been radio silent and not responding to my emails, we’ve taken time out of our busy schedules to physically go into iPhone and the MTN store to follow up on this to no avail. It is such an inconvenience to still not have an insured phone replaced almost 20 days later!
Helpful (0)
|Replies (0)NN
Ness N
1 reviews | Active since Jan 2020
27 Feb 2026, 11:03
MTN/ADMYNTEC poor service and worse communication
MTN/SANTAM useless combo Almost 2.5 years ago I purchased 2x iPhones on MTN contract with insurance. We were ****** of one of those phones on the 9th of February this year. We reported the incident to the police and MTN, had the number blocked and filed a claim, we paid the shortfall etc and have been patiently waiting for a replacement device. MTN or ADMYNTEC reps I have been in communication with has been radio silent and not responding to my emails, we’ve taken time out of our busy schedules to physically go into iPhone and the MTN store to follow up on this to no avail. It is such an inconvenience to still not have an insured phone replaced almost 20 days later!
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Replies (0)RE
Rudolf E
1 reviews | Active since Jan 2020
27 Feb 2026, 08:47
MTN & ADMYNTEC – Ongoing Unauthorized Billing, Credit Listing & Failure to Resolve
I am posting this after nearly a year of trying to resolve an issue that should never have existed in the first place. Account Number: BA116666084 Latest Invoice: MTNRO538220 (25 February 2026) I previously had a contract with MTN which I formally cancelled earlier this year after paying the required settlement amount. The account was closed. Thereafter, without my knowledge or consent, an additional product/service was loaded onto my account. I did not request it. I did not authorise it. I did not sign for it. For the past eleven months, I have been billed monthly for this unauthorised product. During this time: I repeatedly emailed MTN asking who authorised the addition. I requested proof of consent. I asked to speak to management. I received no clear answers. The billing continued. The account was allowed to go into arrears. I was listed negatively on ITC, affecting my ability to obtain finance. It later became apparent that ADMYNTEC Services was behind loading this product. After several heated exchanges, I received an SMS confirming that the service had been cancelled. Despite that confirmation, on 25 February 2026 I received yet another invoice (MTNRO538220). At this stage, this is no longer an oversight. It reflects a serious breakdown in internal controls between MTN and its third-party service providers. An Ombudsman complaint has already been lodged and is under investigation, yet billing continues as though nothing is wrong. The facts are simple: The original contract was cancelled. No consent was given for any new product. No proof of authorisation has ever been provided. Credit bureau listing was done on a disputed, unauthorised charge. Cancellation confirmation was received — yet invoices continue. This situation has caused unnecessary financial prejudice and ongoing administrative frustration. I am still awaiting: Written confirmation that the balance has been corrected to zero. Removal of all adverse credit bureau listings. A full audit trail showing who authorised this product and on what basis. Assurance that no further invoices will be generated. Consumers should not have to fight for nearly a year to correct a service they never agreed to. I am documenting this publicly because private channels have failed.
Helpful (0)
|Replies (0)RE
Rudolf E
1 reviews | Active since Jan 2020
27 Feb 2026, 08:47
MTN & ADMYNTEC – Ongoing Unauthorized Billing, Credit Listing & Failure to Resolve
I am posting this after nearly a year of trying to resolve an issue that should never have existed in the first place. Account Number: BA116666084 Latest Invoice: MTNRO538220 (25 February 2026) I previously had a contract with MTN which I formally cancelled earlier this year after paying the required settlement amount. The account was closed. Thereafter, without my knowledge or consent, an additional product/service was loaded onto my account. I did not request it. I did not authorise it. I did not sign for it. For the past eleven months, I have been billed monthly for this unauthorised product. During this time: I repeatedly emailed MTN asking who authorised the addition. I requested proof of consent. I asked to speak to management. I received no clear answers. The billing continued. The account was allowed to go into arrears. I was listed negatively on ITC, affecting my ability to obtain finance. It later became apparent that ADMYNTEC Services was behind loading this product. After several heated exchanges, I received an SMS confirming that the service had been cancelled. Despite that confirmation, on 25 February 2026 I received yet another invoice (MTNRO538220). At this stage, this is no longer an oversight. It reflects a serious breakdown in internal controls between MTN and its third-party service providers. An Ombudsman complaint has already been lodged and is under investigation, yet billing continues as though nothing is wrong. The facts are simple: The original contract was cancelled. No consent was given for any new product. No proof of authorisation has ever been provided. Credit bureau listing was done on a disputed, unauthorised charge. Cancellation confirmation was received — yet invoices continue. This situation has caused unnecessary financial prejudice and ongoing administrative frustration. I am still awaiting: Written confirmation that the balance has been corrected to zero. Removal of all adverse credit bureau listings. A full audit trail showing who authorised this product and on what basis. Assurance that no further invoices will be generated. Consumers should not have to fight for nearly a year to correct a service they never agreed to. I am documenting this publicly because private channels have failed.
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Replies (0)DK
Daisy K
1 reviews | Active since Jan 2020
11 Feb 2026, 08:46
Unauthorized Debit and Refund Delay
Dear Hello Peter Team, I am writing to formally raise a complaint regarding MTN ADMYNTEC SERVICES. I cancelled my contract with them in November 2025. Despite this, they debited my account again at the end of January 2026. Since then, I have repeatedly contacted them requesting a refund, but I have been given the runaround and made to wait endlessly, with no resolution to date. This continued delay is unacceptable. I request that Hello Peter intervene and assist in ensuring that I receive a full refund Thank you for your urgent attention. Kind regards, DaisyK
Helpful (0)
|Replies (0)DK
Daisy K
1 reviews | Active since Jan 2020
11 Feb 2026, 08:46
Unauthorized Debit and Refund Delay
Dear Hello Peter Team, I am writing to formally raise a complaint regarding MTN ADMYNTEC SERVICES. I cancelled my contract with them in November 2025. Despite this, they debited my account again at the end of January 2026. Since then, I have repeatedly contacted them requesting a refund, but I have been given the runaround and made to wait endlessly, with no resolution to date. This continued delay is unacceptable. I request that Hello Peter intervene and assist in ensuring that I receive a full refund Thank you for your urgent attention. Kind regards, DaisyK
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