Admyntec Services
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Admyntec Services faces severe customer dissatisfaction across nearly every service touchpoint. Customers describe prolonged claim delays, continued debits after cancellation, unresponsive agents, and replacement devices arriving broken or downgraded. While isolated praise exists for individual consultants like Coby Louw and Patricia Mashau, the overwhelming sentiment reflects systemic breakdowns in claims, communication, and accountability between MTN and Admyntec.
TrustIndex
1.7
NPS Score
-80
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Admyntec Services faces severe customer dissatisfaction across nearly every service touchpoint. Customers describe prolonged claim delays, continued debits after cancellation, unresponsive agents, and replacement devices arriving broken or downgraded. While isolated praise exists for individual consultants like Coby Louw and Patricia Mashau, the overwhelming sentiment reflects systemic breakdowns in claims, communication, and accountability between MTN and Admyntec.
Admyntec Services has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 41 reviews in the last 12 months. Hellopeter has tracked Admyntec Services across 299 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2021
This has to be the worst insurance company ever. I don't understand why MTN is still working with them or how did they give them the contract. In March 2026 I made a claim to have my device repaired. I was collected and sent to the repair center. When it was on the repair center the was no communication or update. Whenever I call the agent would send me back and forth and tell me different stories. The phone eventually got back to me, it only worked for a few weeks and the problem started again. I called them again to inform them Their agents are telling lies as usual sending me back and forth. One of their agents Called Mandla said I'm Crazy and ended the call
1 reviews | Active since Dec 2021
This has to be the worst insurance company ever. I don't understand why MTN is still working with them or how did they give them the contract. In March 2026 I made a claim to have my device repaired. I was collected and sent to the repair center. When it was on the repair center the was no communication or update. Whenever I call the agent would send me back and forth and tell me different stories. The phone eventually got back to me, it only worked for a few weeks and the problem started again. I called them again to inform them Their agents are telling lies as usual sending me back and forth. One of their agents Called Mandla said I'm Crazy and ended the call
1 reviews | Active since Jun 2022
This has to be the worst insurance company ever! I have been trying to cancel my insurance with them since January. The insurance is apparently cancelled but mtn is still billing me. They have now told me to call mtn so that I can get my invoices from mtn so that the cancellation can be escalated and finalised. I have sent them invoices for Jan - Mar but no they cant use these because I actually need April. Can the insurance not communicate with mtn for documentation? Why is the consumer running around like this? These type of business processes are a waste of time and very frustrating to the end consumers. In the meantime mtn is saying I owe then and are affecting my credit score.
1 reviews | Active since Jun 2022
This has to be the worst insurance company ever! I have been trying to cancel my insurance with them since January. The insurance is apparently cancelled but mtn is still billing me. They have now told me to call mtn so that I can get my invoices from mtn so that the cancellation can be escalated and finalised. I have sent them invoices for Jan - Mar but no they cant use these because I actually need April. Can the insurance not communicate with mtn for documentation? Why is the consumer running around like this? These type of business processes are a waste of time and very frustrating to the end consumers. In the meantime mtn is saying I owe then and are affecting my credit score.
1 reviews | Active since Apr 2021
This is a ****ty insurance, all they do is to take money but never deliver, I have been with this insurance for years now and they never deliver in times of need. I did everything and followed the rules and still get run around a. Please never ever insure anything with this unsurer , it’s the same as SANTAM, they are a **** of insure they will **** you your money. SANTAM nonsense of insurance
1 reviews | Active since Apr 2021
This is a ****ty insurance, all they do is to take money but never deliver, I have been with this insurance for years now and they never deliver in times of need. I did everything and followed the rules and still get run around a. Please never ever insure anything with this unsurer , it’s the same as SANTAM, they are a **** of insure they will **** you your money. SANTAM nonsense of insurance
1 reviews | Active since Nov 2018
A device insurance has been charged to my MTN account which I have never authorised or agreed to. And having instructed both MTN and Admyntec to cancel the ******* insurance amount, this continues to be charged. In addition they continue to "this has been escalated" - not sure to whom but there has been no acceptable response.
1 reviews | Active since Nov 2018
A device insurance has been charged to my MTN account which I have never authorised or agreed to. And having instructed both MTN and Admyntec to cancel the ******* insurance amount, this continues to be charged. In addition they continue to "this has been escalated" - not sure to whom but there has been no acceptable response.
1 reviews | Active since Sept 2021
I cancelled my Insurance with MTN and Admyntec in December 2025. To date I am still being billed. It is April 2026. I am sure you will see similar complaints below. This entity needs to be reported to the Ombuds. Saying I am angry, dissatisfied, upset and emotionally exhausted does not sufficiently describe the kind of emotional torment they have taken me through. I have multiple emails, references and have had numerous telephonic conversations that have taken me nowhere. Please do not us their service. Trust me you will experience no joy.
1 reviews | Active since Sept 2021
I cancelled my Insurance with MTN and Admyntec in December 2025. To date I am still being billed. It is April 2026. I am sure you will see similar complaints below. This entity needs to be reported to the Ombuds. Saying I am angry, dissatisfied, upset and emotionally exhausted does not sufficiently describe the kind of emotional torment they have taken me through. I have multiple emails, references and have had numerous telephonic conversations that have taken me nowhere. Please do not us their service. Trust me you will experience no joy.
1 reviews | Active since Aug 2022
Poor service, slow response. Dropped my phone 4 weeks ago, I am going back and forth on emails talking to different people and getting asked the same questions and it's ****ing me OFF. It's shocking the unprofessional nature of this company. Claims are taking so long. They cannot commit to helping us, only taking our F money 😊...
1 reviews | Active since Aug 2022
Poor service, slow response. Dropped my phone 4 weeks ago, I am going back and forth on emails talking to different people and getting asked the same questions and it's ****ing me OFF. It's shocking the unprofessional nature of this company. Claims are taking so long. They cannot commit to helping us, only taking our F money 😊...
1 reviews | Active since Apr 2024
I had an phone insurance with them which I then cancel it on the 13 of January 2026.On the 19 February I was billed and money was taken out of my account R664.96 then I call them which I was took I will be refunded.Till today I haven’t got my refund I have been emailing and calling them always tell me they still waiting for it to be approved or sometimes they tell me to call MTn because is the one that need to refund me and is only this month the removed me from their bill roll which still this month I was billed but they didn’t take any amount. Is being a month and few days now waiting for the refund but there is no clear communication of when will I get my refund
1 reviews | Active since Apr 2024
I had an phone insurance with them which I then cancel it on the 13 of January 2026.On the 19 February I was billed and money was taken out of my account R664.96 then I call them which I was took I will be refunded.Till today I haven’t got my refund I have been emailing and calling them always tell me they still waiting for it to be approved or sometimes they tell me to call MTn because is the one that need to refund me and is only this month the removed me from their bill roll which still this month I was billed but they didn’t take any amount. Is being a month and few days now waiting for the refund but there is no clear communication of when will I get my refund
