1 reviews | Active since Member
Advertising Solutions accepted to reimagine our website after some hesitation based on the fact they had existing projects, thus we designed the site & sent complete brief to save them design time, a simple 1 page landing page, the 4th project they had completed for us. The owner agreed upon receiving the brief & accepted the project. After 6 weeks we contacted Advertising Solutions & requested a time frame as we were loosing revenue & requested fair & reasonable communication & feedback. we were not belligerent but questioned the "6 week" time frame. Within 10 minutes we received an email from Advertising Solutions Web design cancelling the project based on the fact that they felt our enquiry in respect to a perfectly reasonable request. The downtime has cost us time & money & now we are starting from scratch. its important to note that we have used this company for 3 years, time frames due to manpower, illness & other issues relating to "work ethic " & "urgency" has been tolerated. We were told the owner who works from a home office had hired a second publisher to assist in work load, clearly we would have been happy if it was a firm "no, we cant assist" fro the get go. if you want to wait 2-3 months with zero feedback, blocked on WhatsApp which has been a convenient comms tool & an abrupt removal of responsibility costing tens of thousands is ok with you, choose Advertising Solutions Web Design.
It is noted we always allowed downtime for his alledged physical challenges as he related to us, however business is business.
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