AfricaStay
Verified Business
AfricaStay
Verified Business
7 Reviews (last 12 months)
Responds in 341 hours 55 min
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Travel & Vacation
341h 55mReply Time
0 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 401 hours 15 min
TrustIndex
0
Ranking
#9
in Travel & Vacation
Avg Reply
341h 55m
NPS Score
0
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 401 hours 15 min
Review Distribution
4.4|7 Reviews
Jun '25 - May '26
5(83.3%)
4(0%)
3(0%)
2(0%)
1(16.7%)
5(83.3%)
4(0%)
3(0%)
2(0%)
1(16.7%)
Frequently Asked Questions About AfricaStay
AfricaStay has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 401 hours 15 min. Hellopeter has tracked AfricaStay across 221 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceT
Tebogo
1 reviews | Active since Jan 2020
4 Dec 2025, 10:12
Amazing Holiday
Good morning Dave Thank you so much for arranging such a lovely holiday package for us. We'll organized. You made sure that we understand what our package entails and what activities are available in the holiday destination and went extra miles arranging them for us with Wild horizon. The advices about leaving for the airport 4 hours in advance due to G20 worked out for the best 👌.
Helpful (0)
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Tebogo
1 reviews | Active since Jan 2020
4 Dec 2025, 10:12
Amazing Holiday
Good morning Dave Thank you so much for arranging such a lovely holiday package for us. We'll organized. You made sure that we understand what our package entails and what activities are available in the holiday destination and went extra miles arranging them for us with Wild horizon. The advices about leaving for the airport 4 hours in advance due to G20 worked out for the best 👌.
0
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Marna
1 reviews | Active since Jan 2020
4 Jul 2025, 07:20
Zanzibar Holiday
Good afternoon Cheyenne I hope you are doing well. I just want to thank you for assisting us with this most amazing holiday in Zanzibar. It was fantastic. We will definitely recommend AfricaStay to all friends and family and hope to make use of you in the future again. Thank you so much. Kind Regards Marna
Helpful (0)
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Marna
1 reviews | Active since Jan 2020
4 Jul 2025, 07:20
Zanzibar Holiday
Good afternoon Cheyenne I hope you are doing well. I just want to thank you for assisting us with this most amazing holiday in Zanzibar. It was fantastic. We will definitely recommend AfricaStay to all friends and family and hope to make use of you in the future again. Thank you so much. Kind Regards Marna
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Christina M
1 reviews | Active since Jan 2020
30 Jun 2025, 18:57
Poor service, Miscommunication and Loss of Booking!!!
I'm disappointed and frustrated with the poor level of service I received from AfricaStay regarding a trip that was booked for seven ladies in November 2024, scheduled for travel from the end of June to early July 2025. Our booking was handled by Cheyenne, who initially assisted us well. However, a week before the travel date, I unfortunately lost my aunt, and her funeral was scheduled for the same Saturday we were due to depart. I immediately contacted Cheyenne to request that my portion of the trip be postponed by one day to Sunday. She agreed and assured me she would make the necessary arrangements. To my dismay, on Friday afternoon just a day before the original departure Cheyenne contacted me to inform me that the Sunday flight was fully booked and there was no seat available for me. Despite this, she once again reassured me that she would assist in postponing the trip to a later date, provided I submitted my aunt’s death certificate, which I did promptly. However, on Monday I received an email from her stating that my trip had been canceled entirely and that there was nothing more she could do. I was shocked and disappointed by the lack of empathy, planning, and professionalism displayed, especially during such a difficult time for me especially given the reassurances I had been given. To make matters worse, I later learned that the hotel management in Zanzibar where we were booked to stay, confirmed that he was aware of my situation and was willing and able to assist with the postponement of my booking. However, Cheyenne had never followed up with him to confirm my new travel dates. Due to this lack of communication, and because the hotel’s booking system is linked directly to the Zanzibar government, the booking was automatically cancelled as I had not checked in on the scheduled date. Once this happens, entry into Zanzibar is no longer permitted under that booking. In short, Cheyenne’s failure to act timeously and communicate effectively with the hotel has now resulted in me forfeiting close to R20,000. This is an unacceptable loss, caused not by my own actions, but by the negligence of the agent. I find it unacceptable that I now stand to forfeit nearly R20,000 due to poor communication and failure to deliver on multiple assurances. I trusted AfricaStay to provide reliable support, particularly when unexpected circumstances arose, but instead I was let down when I needed help the most.
Helpful (0)
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Christina M
1 reviews | Active since Jan 2020
30 Jun 2025, 18:57
Poor service, Miscommunication and Loss of Booking!!!
I'm disappointed and frustrated with the poor level of service I received from AfricaStay regarding a trip that was booked for seven ladies in November 2024, scheduled for travel from the end of June to early July 2025. Our booking was handled by Cheyenne, who initially assisted us well. However, a week before the travel date, I unfortunately lost my aunt, and her funeral was scheduled for the same Saturday we were due to depart. I immediately contacted Cheyenne to request that my portion of the trip be postponed by one day to Sunday. She agreed and assured me she would make the necessary arrangements. To my dismay, on Friday afternoon just a day before the original departure Cheyenne contacted me to inform me that the Sunday flight was fully booked and there was no seat available for me. Despite this, she once again reassured me that she would assist in postponing the trip to a later date, provided I submitted my aunt’s death certificate, which I did promptly. However, on Monday I received an email from her stating that my trip had been canceled entirely and that there was nothing more she could do. I was shocked and disappointed by the lack of empathy, planning, and professionalism displayed, especially during such a difficult time for me especially given the reassurances I had been given. To make matters worse, I later learned that the hotel management in Zanzibar where we were booked to stay, confirmed that he was aware of my situation and was willing and able to assist with the postponement of my booking. However, Cheyenne had never followed up with him to confirm my new travel dates. Due to this lack of communication, and because the hotel’s booking system is linked directly to the Zanzibar government, the booking was automatically cancelled as I had not checked in on the scheduled date. Once this happens, entry into Zanzibar is no longer permitted under that booking. In short, Cheyenne’s failure to act timeously and communicate effectively with the hotel has now resulted in me forfeiting close to R20,000. This is an unacceptable loss, caused not by my own actions, but by the negligence of the agent. I find it unacceptable that I now stand to forfeit nearly R20,000 due to poor communication and failure to deliver on multiple assurances. I trusted AfricaStay to provide reliable support, particularly when unexpected circumstances arose, but instead I was let down when I needed help the most.
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Replies (0)K
KD
1 reviews | Active since Jan 2020
12 Jun 2025, 13:04
Big Thank You - Marvelous Holiday
Dear Janine A big thank you to you and AfricaStay for a marvelous holiday to Vic Falls . A’ Zambezi River Lodge was excellent. The guided tour of the falls was excellent . My experience with the helicopter trip was terrific . I will certainly do business again with you . Zanzibar next stop ! Once again, I applaud you on your professional service and effort. Kind Regards KD
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KD
1 reviews | Active since Jan 2020
12 Jun 2025, 13:04
Big Thank You - Marvelous Holiday
Dear Janine A big thank you to you and AfricaStay for a marvelous holiday to Vic Falls . A’ Zambezi River Lodge was excellent. The guided tour of the falls was excellent . My experience with the helicopter trip was terrific . I will certainly do business again with you . Zanzibar next stop ! Once again, I applaud you on your professional service and effort. Kind Regards KD
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Danielle
1 reviews | Active since Jan 2020
10 Jun 2025, 09:07
Thank you Courtney
Good Morning All. I would like to give a huge shout out to Courtney, who has gone the extra mile to meet our holiday dreams. She is an asset to your organisation and I will definitely be using her in our future travels. Kind Regards, Danielle
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Danielle
1 reviews | Active since Jan 2020
10 Jun 2025, 09:07
Thank you Courtney
Good Morning All. I would like to give a huge shout out to Courtney, who has gone the extra mile to meet our holiday dreams. She is an asset to your organisation and I will definitely be using her in our future travels. Kind Regards, Danielle
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Chantelle
1 reviews | Active since Jan 2020
6 Jun 2025, 08:02
Mauritius Holiday
Hi Dave, I hope you are well. I just wanted to say thank you for everything with regards to the travel arrangements for our trip. We had the most wonderful time. Were spoilt rotten and loved the return to this hotel. It is truly a hidden gem. Warm regards, Chanelle
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Chantelle
1 reviews | Active since Jan 2020
6 Jun 2025, 08:02
Mauritius Holiday
Hi Dave, I hope you are well. I just wanted to say thank you for everything with regards to the travel arrangements for our trip. We had the most wonderful time. Were spoilt rotten and loved the return to this hotel. It is truly a hidden gem. Warm regards, Chanelle
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Usha
1 reviews | Active since Jan 2020
29 May 2025, 12:26
Zanzibar Trip
Dearest Cheyenne I want to thank you for all the emails and all the work you put into our Zanzibar trip. We had such a fabulous time that we cannot get over it. Thank you that everything went off like clockwork due to your diligent planning. Next to Riu Jambo the Riu Swahili Hotel is coming up and will open in January 2025. Please keep me in mind should any specials come up for this new hotel and inform me about them. I will look out on social media as well. Warm regards Usha
Helpful (0)
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Usha
1 reviews | Active since Jan 2020
29 May 2025, 12:26
Zanzibar Trip
Dearest Cheyenne I want to thank you for all the emails and all the work you put into our Zanzibar trip. We had such a fabulous time that we cannot get over it. Thank you that everything went off like clockwork due to your diligent planning. Next to Riu Jambo the Riu Swahili Hotel is coming up and will open in January 2025. Please keep me in mind should any specials come up for this new hotel and inform me about them. I will look out on social media as well. Warm regards Usha
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Replies (0)MS