African Skyline Introduction flight - Captain Abdul

My son is still awaiting his video to show friends & family from 10.02.2026. This is a major disappointment as he is still young and wants to show his family, and friends. This was his dream and now cant show it. (I never received my photo & video that we PAID for). Have requested a refund but they just ignore you. Do NOT order any additional items, you do not receive them. The flight and add on are NOT cheap for the time given. Regards Lesley