AS
African Sun Guest House
Unclaimed Business
AS
African Sun Guest House
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAK
Antoinette K
1 reviews | Active since Jan 2020
16 Mar 2025, 10:39
poor service
poor service from the time we arrived. We from Port Elizabeth and made our booking last month for 31 people. On arrival we were informed that the dates we booked was incorrect and therefore they had no rooms available for us. According to the system we booked for the 14th and 15th. The owner or manager was ******** and mind we.were there last year and received top customer care so we don't know what happened..we paid 16200 and had to pay an additional 1000 for penalty as they are saying that the fault was with us. We had.no other choice but to pay because what else were we suppose to do..we.came.as.a.group but was split. We were tired from.the long drive. Rooms we.were.put.in disgusting....fridge.was.off...bed.broken....****roaches In the guys room. Stove not.working and security was so rude to us....i dont think we will ever go back.there again .we don't even know how this owner looks.....
Helpful (0)
|Replies (0)AK
Antoinette K
1 reviews | Active since Jan 2020
16 Mar 2025, 10:39
poor service
poor service from the time we arrived. We from Port Elizabeth and made our booking last month for 31 people. On arrival we were informed that the dates we booked was incorrect and therefore they had no rooms available for us. According to the system we booked for the 14th and 15th. The owner or manager was ******** and mind we.were there last year and received top customer care so we don't know what happened..we paid 16200 and had to pay an additional 1000 for penalty as they are saying that the fault was with us. We had.no other choice but to pay because what else were we suppose to do..we.came.as.a.group but was split. We were tired from.the long drive. Rooms we.were.put.in disgusting....fridge.was.off...bed.broken....****roaches In the guys room. Stove not.working and security was so rude to us....i dont think we will ever go back.there again .we don't even know how this owner looks.....
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Lucas M
1 reviews | Active since Jan 2020
18 Oct 2022, 16:28
Bad service
On Friday we checked in this lodge an it was beautiful, me an my friends we really loved it, the stuff was amazing except for one security guy who kept on harassing, he made our weekend hell of the weekend, we even lost our money in the hotel room..
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Lucas M
1 reviews | Active since Jan 2020
18 Oct 2022, 16:28
Bad service
On Friday we checked in this lodge an it was beautiful, me an my friends we really loved it, the stuff was amazing except for one security guy who kept on harassing, he made our weekend hell of the weekend, we even lost our money in the hotel room..
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Henk E
1 reviews | Active since Jan 2020
12 Dec 2017, 12:00
Unacceptable - Disgrace
We have booked our staff into this Bed and Breakfast for 3 nights total cost R 8 400.00 for 4 people. Upon arrival this guest house was shared with a family Mom, Dad and 3 Kids whom it belongs to. Our staff had to watch kid’s channels they did not have a choice to watch what they wanted to watch. The cherry on the cake was the owners had a party for their private friends and our staff did not get any rest due to the noise and disturbance. In the Green room the shower door was broken off it was just placed against the shower and when you wanted to shower you had to remove the door and shower and put it back again the rooms are very small and unpractical. The shared room was very small, it is too small to share this must be a single room. There were No Privacy. How can you book rooms at a rate of R 700 per person per night and yet you share a private house with a family. Additional arrangements had to be made to accommodate them elsewhere. When we complained about the noise and the kids Lindie van der Merwe the owner asked our travel manager if they are not use to children making noise. How is staff supposed to do a full day of work when they have to come home to a Bed and Breakfast with a house full of noisy kids? Unacceptable.
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Henk E
1 reviews | Active since Jan 2020
12 Dec 2017, 12:00
Unacceptable - Disgrace
We have booked our staff into this Bed and Breakfast for 3 nights total cost R 8 400.00 for 4 people. Upon arrival this guest house was shared with a family Mom, Dad and 3 Kids whom it belongs to. Our staff had to watch kid’s channels they did not have a choice to watch what they wanted to watch. The cherry on the cake was the owners had a party for their private friends and our staff did not get any rest due to the noise and disturbance. In the Green room the shower door was broken off it was just placed against the shower and when you wanted to shower you had to remove the door and shower and put it back again the rooms are very small and unpractical. The shared room was very small, it is too small to share this must be a single room. There were No Privacy. How can you book rooms at a rate of R 700 per person per night and yet you share a private house with a family. Additional arrangements had to be made to accommodate them elsewhere. When we complained about the noise and the kids Lindie van der Merwe the owner asked our travel manager if they are not use to children making noise. How is staff supposed to do a full day of work when they have to come home to a Bed and Breakfast with a house full of noisy kids? Unacceptable.
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