A
Africology
Claimed Business
A
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Review Distribution
5|2 Reviews
May '25 - Apr '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Africology
Africology has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Africology across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMG
M
HG
Hayley G
1 reviews | Active since Jan 2020
23 Mar 2025, 10:23
Overrated. Definitely don’t cater for the bigger girl
Original email was sent 11 March. Received acknowledgment and that was the LAST. See copy of email below. Good evening Africology team I have included Africology JHB Head office. I have been contemplating this email for the past 13 days. I was debating with myself to send this email OR do a public review. I recently had my appointment in Constantia, on 25 February at 10:00. Booking for: manicure, pedicure and the valentine special. 3 treatments. I feel the need to mention before I continue, I have been wanting to visit an Africology Spa for the past 2 yrs. Because my family knew this, they pitched in to give me a substantial gift card to the value of R1500. They drove all the way from Durbanville to Constantia for over an hr (one direction) to get this gift card for me. I was elated at Christmas time. I became a fan of Africology in 2022 when a dear friend of mine came to visit me while I was bed ridden after breaking my ankle on both sides and gifted me with balm. She happens to work for a very influential person who only uses Africology in her hotel in Graaff-Reinet. And that is where I fell in love with the product. Back to the actual reason of my email. Initially my enquiry started at the wrong branch. Although I chose Constantia online for my enquiry, I ended up with the Maslow Team. But they were quite accommodating and redirected me to Constantia. However, before we discovered that my enquiry was at the wrong branch, they had responded to one of my main concerns. (I will attach a screenshot of that correspondence). I expressed concern about gowns. I made it clear that I am on the larger side and would not want to feel embarrassed or uncomfortable when I get to the Spa. As per attached screenshot, you will see that the Africology team reassured me that “we do have suitable gowns to accommodate you and ensure you feel comfortable throughout your experience “. Now… this response was from the Maslow branch BUT I would most definitely expect that this is a standard across ALL branches and surely NOT only their branch has gowns to accommodate large people. Thankfully, my inner voice told me to pack my own gown in. Unfortunately I only have a black winter gown. At reception I received a warm welcome. Beautiful space. The calming sense. Smells! Heaven. All was deflated when I got to the dressing room. Locker 14. The gown was Small! Very very small actually. Probably for a size 8 maybe a size 10. I walked to reception and mentioned this. The lady scrambled for another locker key. Very Disappointed, that gown wasn’t much bigger. Reception saw me when I walked in initially! She saw my size. How did she not then and there realize she had a problem on hand. I took my car key, walked past reception and fetched my own gown from the car. Staff really did NOT seem fazed about this. I got changed and was directed to the waiting area. More clients arrived. There I was sitting in my own black winter gown sticking out like a sore thumb. The massage / valentines package was 1st. The massage lady, tried to solve the gown issue and asked for another gown. Which was a tad small. I decided to stick to my own. She did mention and offered the winter gowns. Said they were definitely bigger. At that point I was already peed off and said no thank you. After the massage she left me to change back into gown. When I left the room, there were other staff standing in the passage. One of them being the “kitchen” staff. Most friendly and directed me to the mani / pedi station. However, I was not given a break of sorts. To enjoy my fruit salad and non-alcoholic drink. My manicure was started straight away. I tried to drink and eat while my hands were being attended to. Mani was done BUT no drying time was allowed. With wet / damp nails I was moved to the pedicure station. Clearly noticing I had imprinted the material from my gown on the nails. At this point I didn’t even say anything. I had given up and wanted to be done. I started developing a massive headache. They brought me coffee. Greatful. Pedicure continued. Once again NO drying time. I was asked if I brought open shoes. Spa flip flops were put on. I was directed back to the changing room. They did mention in a “by the way” I can relax in the lovely garden for a while. However, by this time I had managed to drink most of my drink and eat most of the fruit salad. I thought it best to leave. I kept my hands out the garden and yet my cutex lasted 5 days. Before I removed it all myself. Now this email is a mouthful. Couple if chapters long. If and what will come from it, I don’t know. What I do know is, I came home and made sure I was smiling ear to ear to show my absolute appreciation to my boys for the beautiful gift. I was asked when am I going again because my daughter-in-law would love to go with and take her mom as well. I chose to point out the massive traffic to get there. Which initially took me 1hr and 40min from Durbanville to Constantia. Because of heavy traffic. But In all honesty, if it wasn’t for the unpleasant experience, I would ensure to make my appointment a bit later so that the traffic was less. Sadly, very sadly I find myself deflated and disappointed. Regards
Helpful (0)
|Replies (0)HG
Hayley G
1 reviews | Active since Jan 2020
23 Mar 2025, 10:23
Overrated. Definitely don’t cater for the bigger girl
Original email was sent 11 March. Received acknowledgment and that was the LAST. See copy of email below. Good evening Africology team I have included Africology JHB Head office. I have been contemplating this email for the past 13 days. I was debating with myself to send this email OR do a public review. I recently had my appointment in Constantia, on 25 February at 10:00. Booking for: manicure, pedicure and the valentine special. 3 treatments. I feel the need to mention before I continue, I have been wanting to visit an Africology Spa for the past 2 yrs. Because my family knew this, they pitched in to give me a substantial gift card to the value of R1500. They drove all the way from Durbanville to Constantia for over an hr (one direction) to get this gift card for me. I was elated at Christmas time. I became a fan of Africology in 2022 when a dear friend of mine came to visit me while I was bed ridden after breaking my ankle on both sides and gifted me with balm. She happens to work for a very influential person who only uses Africology in her hotel in Graaff-Reinet. And that is where I fell in love with the product. Back to the actual reason of my email. Initially my enquiry started at the wrong branch. Although I chose Constantia online for my enquiry, I ended up with the Maslow Team. But they were quite accommodating and redirected me to Constantia. However, before we discovered that my enquiry was at the wrong branch, they had responded to one of my main concerns. (I will attach a screenshot of that correspondence). I expressed concern about gowns. I made it clear that I am on the larger side and would not want to feel embarrassed or uncomfortable when I get to the Spa. As per attached screenshot, you will see that the Africology team reassured me that “we do have suitable gowns to accommodate you and ensure you feel comfortable throughout your experience “. Now… this response was from the Maslow branch BUT I would most definitely expect that this is a standard across ALL branches and surely NOT only their branch has gowns to accommodate large people. Thankfully, my inner voice told me to pack my own gown in. Unfortunately I only have a black winter gown. At reception I received a warm welcome. Beautiful space. The calming sense. Smells! Heaven. All was deflated when I got to the dressing room. Locker 14. The gown was Small! Very very small actually. Probably for a size 8 maybe a size 10. I walked to reception and mentioned this. The lady scrambled for another locker key. Very Disappointed, that gown wasn’t much bigger. Reception saw me when I walked in initially! She saw my size. How did she not then and there realize she had a problem on hand. I took my car key, walked past reception and fetched my own gown from the car. Staff really did NOT seem fazed about this. I got changed and was directed to the waiting area. More clients arrived. There I was sitting in my own black winter gown sticking out like a sore thumb. The massage / valentines package was 1st. The massage lady, tried to solve the gown issue and asked for another gown. Which was a tad small. I decided to stick to my own. She did mention and offered the winter gowns. Said they were definitely bigger. At that point I was already peed off and said no thank you. After the massage she left me to change back into gown. When I left the room, there were other staff standing in the passage. One of them being the “kitchen” staff. Most friendly and directed me to the mani / pedi station. However, I was not given a break of sorts. To enjoy my fruit salad and non-alcoholic drink. My manicure was started straight away. I tried to drink and eat while my hands were being attended to. Mani was done BUT no drying time was allowed. With wet / damp nails I was moved to the pedicure station. Clearly noticing I had imprinted the material from my gown on the nails. At this point I didn’t even say anything. I had given up and wanted to be done. I started developing a massive headache. They brought me coffee. Greatful. Pedicure continued. Once again NO drying time. I was asked if I brought open shoes. Spa flip flops were put on. I was directed back to the changing room. They did mention in a “by the way” I can relax in the lovely garden for a while. However, by this time I had managed to drink most of my drink and eat most of the fruit salad. I thought it best to leave. I kept my hands out the garden and yet my cutex lasted 5 days. Before I removed it all myself. Now this email is a mouthful. Couple if chapters long. If and what will come from it, I don’t know. What I do know is, I came home and made sure I was smiling ear to ear to show my absolute appreciation to my boys for the beautiful gift. I was asked when am I going again because my daughter-in-law would love to go with and take her mom as well. I chose to point out the massive traffic to get there. Which initially took me 1hr and 40min from Durbanville to Constantia. Because of heavy traffic. But In all honesty, if it wasn’t for the unpleasant experience, I would ensure to make my appointment a bit later so that the traffic was less. Sadly, very sadly I find myself deflated and disappointed. Regards
0
Replies (0)KO
Karen O
1 reviews | Active since Jan 2020
11 Dec 2024, 20:15
Africology - Skin Care
I came across these products by chance. Left my face care products at home when I went to a game lodge in Madikwe. I bought what the gift shop had to offer. A travel kit - Essential Facial Collection It was all they had. But …. WOW - the Gel Cleansing wash, the toner, moisturizer & lip moisturizer were just amazing. That little kit I used for a few days, changed everything. I use nothing else but Afrucology products now!! Try it. It will change your mind!
Helpful (0)
|Replies (0)KO
Karen O
1 reviews | Active since Jan 2020
11 Dec 2024, 20:15
Africology - Skin Care
I came across these products by chance. Left my face care products at home when I went to a game lodge in Madikwe. I bought what the gift shop had to offer. A travel kit - Essential Facial Collection It was all they had. But …. WOW - the Gel Cleansing wash, the toner, moisturizer & lip moisturizer were just amazing. That little kit I used for a few days, changed everything. I use nothing else but Afrucology products now!! Try it. It will change your mind!
0
Replies (0)CO
Claire O
1 reviews | Active since Jan 2020
18 Dec 2023, 18:51
Absolutely incredible brand!
I’ve purchased a number of products online and the experience is always a pleasure! Their products are always top drawer! The items come beautifully packaged and well protected in the boxes and the delivery timeframe is great. Plus - their sales are an incredible saving!! Love this brand!
Helpful (0)
|Replies (0)CO
Claire O
1 reviews | Active since Jan 2020
18 Dec 2023, 18:51
Absolutely incredible brand!
I’ve purchased a number of products online and the experience is always a pleasure! Their products are always top drawer! The items come beautifully packaged and well protected in the boxes and the delivery timeframe is great. Plus - their sales are an incredible saving!! Love this brand!
0
Replies (0)CO
Claire O
1 reviews | Active since Jan 2020
13 Dec 2023, 23:18
Excellent online shopping experience & products
I have ordered many products online numerous times and the items are always shipped and packaged beautifully and I usually get great online specials. I love love love the products! They are unique, excellent quality and beautifully packaged.
Helpful (0)
|Replies (0)CO
Claire O
1 reviews | Active since Jan 2020
13 Dec 2023, 23:18
Excellent online shopping experience & products
I have ordered many products online numerous times and the items are always shipped and packaged beautifully and I usually get great online specials. I love love love the products! They are unique, excellent quality and beautifully packaged.
0
Replies (0)BF
Brenda F
1 reviews | Active since Jan 2020
24 Sept 2023, 07:12
Spa Par Excellence
Love this locally made South African range! Their spa experience in Constantia is simply wonderful. I had a massage followed by tea in the most exquisite setting. Their fragrances are heavenly and I use their diffusers in my home. I have also bought skin care and every use, morning and evening, is a renewed spa experience.
Helpful (0)
|Replies (0)BF
Brenda F
1 reviews | Active since Jan 2020
24 Sept 2023, 07:12
Spa Par Excellence
Love this locally made South African range! Their spa experience in Constantia is simply wonderful. I had a massage followed by tea in the most exquisite setting. Their fragrances are heavenly and I use their diffusers in my home. I have also bought skin care and every use, morning and evening, is a renewed spa experience.
0
Replies (0)CV
Charne V
1 reviews | Active since Jan 2020
4 Jan 2023, 13:30
Shocking!
How bold of your Sales employee Oku Dweba to instruct me that the courier will collect my return instead of asking me when it will suit me. Your customer skills are shocking, to say the least! And this after a product I received it faulty and most of the product ends up everywhere except for my face. The only thing you've done successfully is to add insult to injury.
Helpful (0)
|Replies (0)CV
Charne V
1 reviews | Active since Jan 2020
4 Jan 2023, 13:30
Shocking!
How bold of your Sales employee Oku Dweba to instruct me that the courier will collect my return instead of asking me when it will suit me. Your customer skills are shocking, to say the least! And this after a product I received it faulty and most of the product ends up everywhere except for my face. The only thing you've done successfully is to add insult to injury.
0
Replies (0)