Africrest Properties (Pty) Ltd.
Claimed Business
Africrest Properties (Pty) Ltd.
Claimed Business
57 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Africrest Properties (Pty) Ltd. receives sharply divided feedback across its portfolio. Properties like The Landmark Estate and The Eclipse earn praise for responsive management, cleanliness, security, and friendly staff. However, multiple properties including The Encore, The Village, Legacy, and The Titan draw significant complaints around delayed deposit refunds, poor communication, unfair billing practices, utility outages, and units not being ready for occupation. Tenants frequently cite unprofessional management, lack of accountability, and frustrating administrative processes, particularly upon moving out.
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Real Estate
116h 15mReply Time
-35 NPSUnlikely
Replied to 41% of negative reviews
Reply time on negative reviews: 64 hours 2 min
TrustIndex
0
Ranking
#5
in Real Estate
Avg Reply
116h 15m
NPS Score
-35
Recommended: Unlikely
Replied to 41% of negative reviews
Reply time on negative reviews: 64 hours 2 min
Review Distribution
2.6|57 Reviews
May '25 - Apr '26
5(25%)
4(5%)
3(0%)
2(0%)
1(70%)
5(25%)
4(5%)
3(0%)
2(0%)
1(70%)
Frequently Asked Questions About Africrest Properties (Pty) Ltd.
Based on recent customer reviews, Africrest Properties (Pty) Ltd. receives sharply divided feedback across its portfolio. Properties like The Landmark Estate and The Eclipse earn praise for responsive management, cleanliness, security, and friendly staff. However, multiple properties including The Encore, The Village, Legacy, and The Titan draw significant complaints around delayed deposit refunds, poor communication, unfair billing practices, utility outages, and units not being ready for occupation. Tenants frequently cite unprofessional management, lack of accountability, and frustrating administrative processes, particularly upon moving out.
Africrest Properties (Pty) Ltd. has a TrustIndex of 0 out of 10 on Hellopeter, based on 57 reviews in the last 12 months. They reply to 41% of negative reviews, typically within 64 hours 2 min. Hellopeter has tracked Africrest Properties (Pty) Ltd. across 188 total reviews. How is the TrustIndex calculated? →
Recent reviews (57)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNL
Nqobile L
1 reviews | Active since Jan 2020
8 Mar 2026, 17:11
Bad management & living conditions
The Encore Apartment is a very bad apartment to live in. Management is very very bad. Issues such as water and electricity are not handled with urgency. I didn’t have water for 3 days, and no one helped, securities said there is no one to call if there’s issues like that, claimed they don’t work for Africrest so they are involved. Many people have issues with blocked showers, electricity and water and no one is helping.
Helpful (0)
|Replies (0)NL
Nqobile L
1 reviews | Active since Jan 2020
8 Mar 2026, 17:11
Bad management & living conditions
The Encore Apartment is a very bad apartment to live in. Management is very very bad. Issues such as water and electricity are not handled with urgency. I didn’t have water for 3 days, and no one helped, securities said there is no one to call if there’s issues like that, claimed they don’t work for Africrest so they are involved. Many people have issues with blocked showers, electricity and water and no one is helping.
0
Replies (0)KM
Kate M
1 reviews | Active since Jan 2020
2 Mar 2026, 20:39
Stay away from Africrest
If there was an option to give a -100 rating, I would. I am currently residing at The Encore Apartments in Bryanston, and moving here has been one of the worst rental experiences I have ever had. I genuinely regret the day I signed this lease. The warning signs started early. On 16 January, I received two different cost breakdowns — one reflecting R7,890. I was told to pay R1,000 to secure a unit in the new building. I went that same weekend to view the apartment and made the payment. I was informed that the unit would only be ready on 1 February, but I still needed to pay the deposit upfront, which I did. My lease agreement was never sent to me on time. I had to call multiple times that week because I urgently needed to sign and secure the unit. Then, on 23 January, I was sent a completely different cost breakdown reflecting R8,090. The lack of consistency and professionalism from the beginning should have been my first red flag. From day one, the apartment was not ready for occupation. There was no proper handover process. I was told that a move-in inspection would be conducted, yet a month later, this has still not happened. The condition of the apartment upon arrival was completely unacceptable: • The shower was filled with cement residue from construction and had clearly never been cleaned. • I had to clean the apartment myself before I could even settle in. • The sliding door does not lock properly. • The main door knob broke on the second day of occupation. • The unit is significantly smaller than what was presented in the showroom. • Construction is still ongoing, with multiple unresolved snags that I have already reported. It is evident that the building was not ready for occupation, yet tenants were allowed to move in regardless. This is a health and safety hazard On 2 March, I returned home after a long and stressful day at work to find my apartment flooded. The living room and bathroom carpets were soaked, and the apartment smelled foul. No tenant should ever have to come home to such conditions. This entire experience has been defined by poor management, lack of accountability, and complete disregard for tenant well-being. The situation is unacceptable and reflects serious operational and quality control failures. I would not recommend this property to anyone.
Helpful (0)
|Replies (0)KM
Kate M
1 reviews | Active since Jan 2020
2 Mar 2026, 20:39
Stay away from Africrest
If there was an option to give a -100 rating, I would. I am currently residing at The Encore Apartments in Bryanston, and moving here has been one of the worst rental experiences I have ever had. I genuinely regret the day I signed this lease. The warning signs started early. On 16 January, I received two different cost breakdowns — one reflecting R7,890. I was told to pay R1,000 to secure a unit in the new building. I went that same weekend to view the apartment and made the payment. I was informed that the unit would only be ready on 1 February, but I still needed to pay the deposit upfront, which I did. My lease agreement was never sent to me on time. I had to call multiple times that week because I urgently needed to sign and secure the unit. Then, on 23 January, I was sent a completely different cost breakdown reflecting R8,090. The lack of consistency and professionalism from the beginning should have been my first red flag. From day one, the apartment was not ready for occupation. There was no proper handover process. I was told that a move-in inspection would be conducted, yet a month later, this has still not happened. The condition of the apartment upon arrival was completely unacceptable: • The shower was filled with cement residue from construction and had clearly never been cleaned. • I had to clean the apartment myself before I could even settle in. • The sliding door does not lock properly. • The main door knob broke on the second day of occupation. • The unit is significantly smaller than what was presented in the showroom. • Construction is still ongoing, with multiple unresolved snags that I have already reported. It is evident that the building was not ready for occupation, yet tenants were allowed to move in regardless. This is a health and safety hazard On 2 March, I returned home after a long and stressful day at work to find my apartment flooded. The living room and bathroom carpets were soaked, and the apartment smelled foul. No tenant should ever have to come home to such conditions. This entire experience has been defined by poor management, lack of accountability, and complete disregard for tenant well-being. The situation is unacceptable and reflects serious operational and quality control failures. I would not recommend this property to anyone.
0
Replies (0)V
Vukani
1 reviews | Active since Jan 2020
25 Feb 2026, 12:29
It is honestly the best place so no issues and they attend to issues within a day or two after you have emailed
It is honestly the best place so no issues and they attend to issues within a day or two after you have emailed. The staff is great from the security, gardening, management, cleaning and the on site staff during the day
Helpful (0)
|Replies (0)V
Vukani
1 reviews | Active since Jan 2020
25 Feb 2026, 12:29
It is honestly the best place so no issues and they attend to issues within a day or two after you have emailed
It is honestly the best place so no issues and they attend to issues within a day or two after you have emailed. The staff is great from the security, gardening, management, cleaning and the on site staff during the day
0
Replies (0)Z
I
Itumeleng
1 reviews | Active since Jan 2020
25 Feb 2026, 11:30
The Landmark Estate is truly a home away from home! 🙏 Huge thank you to Building Manager Mr
The Landmark Estate is truly a home away from home! 🙏 Huge thank you to Building Manager Mr. Bongomusa Twala and his amazing team — they’re dedicated, supportive, and make you feel like family. I really do feel at home here and am so grateful for their care. If you’re looking for a place with heart, Landmark Estate is it, I also like how clean is the Eastate and everything is professional . The security 100% safe am grateful 😊🙏
Helpful (0)
|Replies (0)I
Itumeleng
1 reviews | Active since Jan 2020
25 Feb 2026, 11:30
The Landmark Estate is truly a home away from home! 🙏 Huge thank you to Building Manager Mr
The Landmark Estate is truly a home away from home! 🙏 Huge thank you to Building Manager Mr. Bongomusa Twala and his amazing team — they’re dedicated, supportive, and make you feel like family. I really do feel at home here and am so grateful for their care. If you’re looking for a place with heart, Landmark Estate is it, I also like how clean is the Eastate and everything is professional . The security 100% safe am grateful 😊🙏
0
Replies (0)R
Rudzani
1 reviews | Active since Jan 2020
24 Feb 2026, 17:37
I’ve lived here for over 2 years and have seen both the bad and the good
I’ve lived here for over 2 years and have seen both the bad and the good. In the beginning while Phase 2 was still new, we experienced power and water outages and management wasn’t always very responsive. However, things have improved a lot. The current management is extremely quick to assist. I usually get help assigned within minutes, even on weekends. Big shoutout to Bongumusa for the positive changes and his proactiveness. Noise levels are more controlled, rules are clearly displayed and enforced, and the complex is well maintained and clean. The only downside is occasional phone snatching in the area, which is more a Johannesburg issue than a building problem. Overall, a much better experience now. The improvement in management and maintenance has made a big difference.
Helpful (0)
|Replies (0)R
Rudzani
1 reviews | Active since Jan 2020
24 Feb 2026, 17:37
I’ve lived here for over 2 years and have seen both the bad and the good
I’ve lived here for over 2 years and have seen both the bad and the good. In the beginning while Phase 2 was still new, we experienced power and water outages and management wasn’t always very responsive. However, things have improved a lot. The current management is extremely quick to assist. I usually get help assigned within minutes, even on weekends. Big shoutout to Bongumusa for the positive changes and his proactiveness. Noise levels are more controlled, rules are clearly displayed and enforced, and the complex is well maintained and clean. The only downside is occasional phone snatching in the area, which is more a Johannesburg issue than a building problem. Overall, a much better experience now. The improvement in management and maintenance has made a big difference.
0
Replies (0)P
Pamela
1 reviews | Active since Jan 2020
24 Feb 2026, 00:03
5/5 stars - Love the estate(The landmark), super convenient location! 🏙️ The estate manager is on point, responsive and helpful
5/5 stars - Love the estate(The landmark), super convenient location! 🏙️ The estate manager is on point, responsive and helpful. Highly recommend!
Helpful (0)
|Replies (0)P
Pamela
1 reviews | Active since Jan 2020
24 Feb 2026, 00:03
5/5 stars - Love the estate(The landmark), super convenient location! 🏙️ The estate manager is on point, responsive and helpful
5/5 stars - Love the estate(The landmark), super convenient location! 🏙️ The estate manager is on point, responsive and helpful. Highly recommend!
0
Replies (0)SM
Sinovuyo M
1 reviews | Active since Jan 2020
19 Feb 2026, 13:29
YOU WILL NOT GET YOUR FULL DEPOSIT BACK
THE ENCORE APARTMENTS ****MERS!!! If I could rate them lower I would. I moved out of this place officially in December but I hadn't lived here for Months! When the time came around for them to pay back my deposit I had to run after them, a full month and days after the deposit was supposed to be in my account, they finally send a POP (mind you, the amount is not in my account still) that shows me getting refunded less than 50% of my deposit. If you want your full deposit back, DO NOT COME TO THIS PLACE!
Helpful (0)
|Replies (0)SM
Sinovuyo M
1 reviews | Active since Jan 2020
19 Feb 2026, 13:29
YOU WILL NOT GET YOUR FULL DEPOSIT BACK
THE ENCORE APARTMENTS ****MERS!!! If I could rate them lower I would. I moved out of this place officially in December but I hadn't lived here for Months! When the time came around for them to pay back my deposit I had to run after them, a full month and days after the deposit was supposed to be in my account, they finally send a POP (mind you, the amount is not in my account still) that shows me getting refunded less than 50% of my deposit. If you want your full deposit back, DO NOT COME TO THIS PLACE!
0
Replies (0)