Afriskuld
4.6|1,066 reviews
A
Anonymous
1 reviews | Active since Member
06 May 2026, 08:21
Asked to Remove My BAD Review — I Refused Until My Complaint Was Properly Resolved. Now My Emails Are Being Ignored.
I was initially contacted after leaving a negative review and was promised that my complaint would be resolved. However, during that same conversation, I was immediately asked to remove my review before any actual resolution took place.
I explained that I would gladly update or remove the review once all outstanding issues had genuinely been addressed.
To date, only my payment allocation issue and the resulting snowball effect have been resolved. However, an overpayment made to one of my creditors still remains unresolved. In addition, a credit received from Doodseker after I cancelled their services has still not been paid over to my creditor.
I have followed up twice regarding these outstanding matters, but my emails are now being ignored.
My experience has been that the service is good only until you are committed as a customer. After that, communication and support significantly declined.
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Replies (1)Afriskuld's replyOfficial
06 May 2026, 11:01Good day Jolienne,
Our office has attempted to contact you regarding your review and the concerns you raised. We would like to assure you that we are actively assisting and remain committed to resolving this matter.
Please note that our processes are dependent on the turnaround times of the relevant creditors. We have followed up accordingly and can confirm that Doodseker has processed the refund to the Payment Distribution Agency, which will in turn be allocated to one of your creditors, as previously communicated.
With regard to your review, in the interest of transparency and fairness, we may kindly request that it be updated or reconsidered once the matter has been fully resolved, so that it accurately reflects the final outcome and your overall experience.
Please be assured that your initial review remains noted, and we will continue to provide you with regular updates on the progress of your account.
Should you have any further questions or wish to discuss this matter, please feel free to contact us.
Kind regards,
AfriSkuld Team
Our office has attempted to contact you regarding your review and the concerns you raised. We would like to assure you that we are actively assisting and remain committed to resolving this matter.
Please note that our processes are dependent on the turnaround times of the relevant creditors. We have followed up accordingly and can confirm that Doodseker has processed the refund to the Payment Distribution Agency, which will in turn be allocated to one of your creditors, as previously communicated.
With regard to your review, in the interest of transparency and fairness, we may kindly request that it be updated or reconsidered once the matter has been fully resolved, so that it accurately reflects the final outcome and your overall experience.
Please be assured that your initial review remains noted, and we will continue to provide you with regular updates on the progress of your account.
Should you have any further questions or wish to discuss this matter, please feel free to contact us.
Kind regards,
AfriSkuld Team
Best regards,
Afriskuld's reply06 May 2026, 11:01
Official
Good day Jolienne,
Our office has attempted to contact you regarding your review and the concerns you raised. We would like to assure you that we are actively assisting and remain committed to resolving this matter.
Please note that our processes are dependent on the turnaround times of the relevant creditors. We have followed up accordingly and can confirm that Doodseker has processed the refund to the Payment Distribution Agency, which will in turn be allocated to one of your creditors, as previously communicated.
With regard to your review, in the interest of transparency and fairness, we may kindly request that it be updated or reconsidered once the matter has been fully resolved, so that it accurately reflects the final outcome and your overall experience.
Please be assured that your initial review remains noted, and we will continue to provide you with regular updates on the progress of your account.
Should you have any further questions or wish to discuss this matter, please feel free to contact us.
Kind regards,
AfriSkuld Team
Our office has attempted to contact you regarding your review and the concerns you raised. We would like to assure you that we are actively assisting and remain committed to resolving this matter.
Please note that our processes are dependent on the turnaround times of the relevant creditors. We have followed up accordingly and can confirm that Doodseker has processed the refund to the Payment Distribution Agency, which will in turn be allocated to one of your creditors, as previously communicated.
With regard to your review, in the interest of transparency and fairness, we may kindly request that it be updated or reconsidered once the matter has been fully resolved, so that it accurately reflects the final outcome and your overall experience.
Please be assured that your initial review remains noted, and we will continue to provide you with regular updates on the progress of your account.
Should you have any further questions or wish to discuss this matter, please feel free to contact us.
Kind regards,
AfriSkuld Team
Best regards,