AT
Afrizon Telecommunications
Claimed Business
AT
Afrizon Telecommunications
Claimed Business
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Afrizon Telecommunications faces severe criticism across both customer and employee experiences. Customers frequently report unauthorized contracts opened without consent, misleading sales calls promising phones that never arrive, and hidden SIM contracts bundled without disclosure. Reaching customer service is described as nearly impossible, with calls going unanswered. Employees highlight exploitative working conditions, including excessive hours without overtime pay, verbal contract amendments, commission clawbacks, and intimidation from management. Only one reviewer praised a dedicated customer care team for resolving a complaint efficiently.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|8 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Afrizon Telecommunications
Based on recent customer reviews, Afrizon Telecommunications faces severe criticism across both customer and employee experiences. Customers frequently report unauthorized contracts opened without consent, misleading sales calls promising phones that never arrive, and hidden SIM contracts bundled without disclosure. Reaching customer service is described as nearly impossible, with calls going unanswered. Employees highlight exploitative working conditions, including excessive hours without overtime pay, verbal contract amendments, commission clawbacks, and intimidation from management. Only one reviewer praised a dedicated customer care team for resolving a complaint efficiently.
Afrizon Telecommunications has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Afrizon Telecommunications across 107 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAJ
Anita J
1 reviews | Active since Jan 2020
6 Feb 2026, 10:40
Hello I am soo disappointed in Afrizone telecommunications
Hello I am soo disappointed in Afrizone telecommunications. I am now. Dept review because of someone who did not do his/her job properly. There is never anyone to assist!!! I urgently need help clearing all this under my name
Helpful (0)
|Replies (0)AJ
Anita J
1 reviews | Active since Jan 2020
6 Feb 2026, 10:40
Hello I am soo disappointed in Afrizone telecommunications
Hello I am soo disappointed in Afrizone telecommunications. I am now. Dept review because of someone who did not do his/her job properly. There is never anyone to assist!!! I urgently need help clearing all this under my name
0
Replies (0)CB
MM
MTHOKOZISI M
1 reviews | Active since Jan 2020
11 Nov 2025, 08:09
Calling on behalf of Vodacom
Can you please stop calling me I do not want to do any business with Vodacom, just remove my number from your system. I have been explaining myself more than enough. Just stop calling me
Helpful (0)
|Replies (0)MM
MTHOKOZISI M
1 reviews | Active since Jan 2020
11 Nov 2025, 08:09
Calling on behalf of Vodacom
Can you please stop calling me I do not want to do any business with Vodacom, just remove my number from your system. I have been explaining myself more than enough. Just stop calling me
0
Replies (0)MR
Mamello R
1 reviews | Active since Jan 2020
15 Jul 2025, 14:29
Failed to deliver
I am deeply disappointed and distraught with my recent experience with Afrizon. I placed an order expecting reliable service, but they completely failed to deliver. Not only did my order not arrive, but I also received no proper communication or update on its status. I tried to follow up, but the customer service was unhelpful and unresponsive. I trusted Afrizon to deliver on their promise, but they let me down completely. This experience has caused unnecessary stress and inconvenience, and I will seriously reconsider ever using their service again. I expected better.
Helpful (0)
|Replies (0)MR
Mamello R
1 reviews | Active since Jan 2020
15 Jul 2025, 14:29
Failed to deliver
I am deeply disappointed and distraught with my recent experience with Afrizon. I placed an order expecting reliable service, but they completely failed to deliver. Not only did my order not arrive, but I also received no proper communication or update on its status. I tried to follow up, but the customer service was unhelpful and unresponsive. I trusted Afrizon to deliver on their promise, but they let me down completely. This experience has caused unnecessary stress and inconvenience, and I will seriously reconsider ever using their service again. I expected better.
0
Replies (0)CM
Candice M
1 reviews | Active since Jan 2020
24 Jun 2025, 05:13
Clawbacks are back Again!!!
Good day Can the person who’ll address this not joke about this as this is a serious matter which affects us as employees This “claw back “ is messing with our livelihoods What’s a claw back? What are we hired to do? Make sales , get paid and pay back the company the commission that was paid to us if the client does not pay? Why are we being penalised for something that’s beyond our control ? We are being taken for a ride that’s ******** or is it because we are black ? Cause I mean there’s no white person on the floor. Last time the same thing was addressed and the conclusion was that they won’t be any clawbacks and out of nowhere the clawbacks are back again can management take us serious for once and treat us like normal people cause we are now being treated like lunatics ,we are being told this and that and why are contracts always being amended by mouth why are our rights as employees are being overlooked And when one raises these things with management they tell you there’s the door it’s either you adjust or leave the company is this how employees should be treated? So I think the best way out will be inviting Department of Labour and X and tag MTN surely they’ll listen to us without making a mockery of us Cause by the look of things this thing only affects Afrizone Agents as a whole it was first Vodacom now MTN so clearly this is implemented by Afrizone and not MTN AND VODACOM
Helpful (0)
|Replies (0)CM
Candice M
1 reviews | Active since Jan 2020
24 Jun 2025, 05:13
Clawbacks are back Again!!!
Good day Can the person who’ll address this not joke about this as this is a serious matter which affects us as employees This “claw back “ is messing with our livelihoods What’s a claw back? What are we hired to do? Make sales , get paid and pay back the company the commission that was paid to us if the client does not pay? Why are we being penalised for something that’s beyond our control ? We are being taken for a ride that’s ******** or is it because we are black ? Cause I mean there’s no white person on the floor. Last time the same thing was addressed and the conclusion was that they won’t be any clawbacks and out of nowhere the clawbacks are back again can management take us serious for once and treat us like normal people cause we are now being treated like lunatics ,we are being told this and that and why are contracts always being amended by mouth why are our rights as employees are being overlooked And when one raises these things with management they tell you there’s the door it’s either you adjust or leave the company is this how employees should be treated? So I think the best way out will be inviting Department of Labour and X and tag MTN surely they’ll listen to us without making a mockery of us Cause by the look of things this thing only affects Afrizone Agents as a whole it was first Vodacom now MTN so clearly this is implemented by Afrizone and not MTN AND VODACOM
0
Replies (0)oM
oupa M
1 reviews | Active since Jan 2020
28 May 2025, 12:10
Sad
Afrizone is a ****,, their agent will open a contract for you for phone and after they will activate sim contract without telling you... You will only see when you receive statements that the subscriptions is very high... You have 2 contract... They did this to me twice even now I am still fighting with them... They want me to pay cancellation fee... I have been speaking to Tshepo ops manager, but his very errogent too... I think they are aware of how they make sales, how they **** customers. I am worried abt ppl who don't read or who r not aware...
Helpful (0)
|Replies (0)oM
oupa M
1 reviews | Active since Jan 2020
28 May 2025, 12:10
Sad
Afrizone is a ****,, their agent will open a contract for you for phone and after they will activate sim contract without telling you... You will only see when you receive statements that the subscriptions is very high... You have 2 contract... They did this to me twice even now I am still fighting with them... They want me to pay cancellation fee... I have been speaking to Tshepo ops manager, but his very errogent too... I think they are aware of how they make sales, how they **** customers. I am worried abt ppl who don't read or who r not aware...
0
Replies (0)BM
Bongani M
1 reviews | Active since Jan 2020
27 May 2025, 08:36
I am ****ed off about this company
They phone me and tell me that they will sent me a phone and data I try calling them but their phone is not working and now they are going to debit on my account without a phone and data
Helpful (0)
|Replies (0)EK
Eunice K
1 reviews | Active since Jan 2020
13 May 2025, 11:42
GREAT WORK FROM CUSTORCARE DEP LADIES
Hi all This stars are for 2 ladies from Afrizon customer care I do not remember their name I so sorry but I one of the it's Lrbogang Anyway I am so so proud of you, you know what you're doing just in a week and half my complaint it is sorted Leroy and his team they couldn't do it for 4 months.... I have no words to describe how grateful I am and great you guys are from the bottom of my heart I thank you so much You deserve the awards guys, God bless you
Helpful (0)
|Replies (0)EK
Eunice K
1 reviews | Active since Jan 2020
13 May 2025, 11:42
GREAT WORK FROM CUSTORCARE DEP LADIES
Hi all This stars are for 2 ladies from Afrizon customer care I do not remember their name I so sorry but I one of the it's Lrbogang Anyway I am so so proud of you, you know what you're doing just in a week and half my complaint it is sorted Leroy and his team they couldn't do it for 4 months.... I have no words to describe how grateful I am and great you guys are from the bottom of my heart I thank you so much You deserve the awards guys, God bless you
0
Replies (0)