Agrimark Malmesbury Poor Service

I bought paint on 22 January 2026 at Agrimark Malmesbury. They told me that they will order it and phone me when it is ready. They phoned me on 26 January to tell me that they received the paint, but they forgot they do not mix Durham paint anymore. Pieter said I can collect it and take it to Buildit to mix. I said no I want my money back. Then he said he cannot give me my money now, he will phone me another day when he is ready to refund me. I then phone Annelies the junior manager. She said she will phone me back when she found out what happened. She did not believe me. How can you take an order if you do not sell the product?????