AB
Aha Bloemfontein Hotel
Unclaimed Business
AB
Aha Bloemfontein Hotel
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Kagisho M
1 reviews | Active since Jan 2020
13 Sept 2023, 08:19
****med by AHA hotel
On the 17th of June this year I made a booking at the AHA hotel in Bloemfontein for me and my family. The reservation was made for the 15th till the 16th of September 2023. I paid an amount of R4270 for the reservation. A few weeks ago I received a call from the hotel and I was told that the hotel was closing down but I shouldn't worry because they have taken our reservations to another hotel and they have transferred our payments there. I subsequently made a call to that other hotel to confirm If that is true. To my surprise they knew nothing about the reservation. I decided to call AHA hotel again but their landline was no longer working. I took a further step of calling the central office of AHA hotels. The response I received was that they cannot help me since the hotel has not been under their management since August and that I made the booking at the Aha hotel in Bloemfontein rather than online. My argument to them was that when I made the booking the hotel was still under their management and the least they could do is call the management of the hotel at the time and push them to refund me. Unfortunately I did not receive any assistance from the AHA hotels central office. I still haven't received my money back and me and my family have to be in Bloemfontein on Friday the 15th of September. We have run out of options and we don't know what to do anymore.
Helpful (0)
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Kagisho M
1 reviews | Active since Jan 2020
13 Sept 2023, 08:19
****med by AHA hotel
On the 17th of June this year I made a booking at the AHA hotel in Bloemfontein for me and my family. The reservation was made for the 15th till the 16th of September 2023. I paid an amount of R4270 for the reservation. A few weeks ago I received a call from the hotel and I was told that the hotel was closing down but I shouldn't worry because they have taken our reservations to another hotel and they have transferred our payments there. I subsequently made a call to that other hotel to confirm If that is true. To my surprise they knew nothing about the reservation. I decided to call AHA hotel again but their landline was no longer working. I took a further step of calling the central office of AHA hotels. The response I received was that they cannot help me since the hotel has not been under their management since August and that I made the booking at the Aha hotel in Bloemfontein rather than online. My argument to them was that when I made the booking the hotel was still under their management and the least they could do is call the management of the hotel at the time and push them to refund me. Unfortunately I did not receive any assistance from the AHA hotels central office. I still haven't received my money back and me and my family have to be in Bloemfontein on Friday the 15th of September. We have run out of options and we don't know what to do anymore.
0
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samantha B
1 reviews | Active since Jan 2020
5 Nov 2022, 18:11
Bad service aha Bloemfontein
Made a booking via booking.com.Immediately realised I made a mistake just after paying accommodation for 2 weeks.Immediately send a message to try and rectify the mistake(mistakenly selected a room for 1 occupant and not 2).Upon arrival at the hotel less than 1 hour later we were not even welcomed properly like you should be welcomed at a hotel or any accommodation establishment.Keep in mind I ended up paying R10 325 ( a whole Ten thousand three hundred and twenty five rand). The Staff on duty needs to undergo serious customer service training.Bad attitude from the guy on duty.Would not assist with changing the deal to the option for two people.The option was R1257 more than the single occupancy one,but the guy insisted I pay R2100 more and not the R1257.Even though I immediately informed them via booking.com that I mistakenly selected the wrong option.This is bad customer service.I stayed at this establishment twice before,but I will not return.If this is how you treat loyal clients I never ever want to experience it.The walls of the room we ended up in is water damaged and the carpets stained (one looks like a burn mark).Not a nice experience at all.After I spend thousands of rands.
Helpful (0)
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samantha B
1 reviews | Active since Jan 2020
5 Nov 2022, 18:11
Bad service aha Bloemfontein
Made a booking via booking.com.Immediately realised I made a mistake just after paying accommodation for 2 weeks.Immediately send a message to try and rectify the mistake(mistakenly selected a room for 1 occupant and not 2).Upon arrival at the hotel less than 1 hour later we were not even welcomed properly like you should be welcomed at a hotel or any accommodation establishment.Keep in mind I ended up paying R10 325 ( a whole Ten thousand three hundred and twenty five rand). The Staff on duty needs to undergo serious customer service training.Bad attitude from the guy on duty.Would not assist with changing the deal to the option for two people.The option was R1257 more than the single occupancy one,but the guy insisted I pay R2100 more and not the R1257.Even though I immediately informed them via booking.com that I mistakenly selected the wrong option.This is bad customer service.I stayed at this establishment twice before,but I will not return.If this is how you treat loyal clients I never ever want to experience it.The walls of the room we ended up in is water damaged and the carpets stained (one looks like a burn mark).Not a nice experience at all.After I spend thousands of rands.
0
Replies (0)PS
Peet S
1 reviews | Active since Jan 2020
25 Sept 2021, 16:31
Aha no ice
Wow a 3*** hotel that does not have ice .... was wondering if that is not part of the hotel grading... Thabang at the reception is of the opinion that guests cant expect that from a 3 *** hotel. Would appreciate it if the franchise could comment on this statement?
Helpful (0)
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Peet S
1 reviews | Active since Jan 2020
25 Sept 2021, 16:31
Aha no ice
Wow a 3*** hotel that does not have ice .... was wondering if that is not part of the hotel grading... Thabang at the reception is of the opinion that guests cant expect that from a 3 *** hotel. Would appreciate it if the franchise could comment on this statement?
0
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Anonymous
1 reviews | Active since Jan 2020
29 Nov 2017, 08:43
Property stolen at AHA Hotels - no response from management
My wallet was left in our room, and despite the Fact that it was immediately reported and only one Houskeeper entered the room, absolutely no effort was made to address this matter for Hours and then only on my insistence when it was too late to do anything about it. When I called Aha to complain - they promised that the Managment responsible for this Hotel would call me, and 4 Days Later I am still waiting. I called them this Morning to warn that i was going to take my complaint to Social Media and they still didnt Care and told me that they could not speak to me- but would call later in the day- This is exactly what they said 4 days earlier.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
29 Nov 2017, 08:43
Property stolen at AHA Hotels - no response from management
My wallet was left in our room, and despite the Fact that it was immediately reported and only one Houskeeper entered the room, absolutely no effort was made to address this matter for Hours and then only on my insistence when it was too late to do anything about it. When I called Aha to complain - they promised that the Managment responsible for this Hotel would call me, and 4 Days Later I am still waiting. I called them this Morning to warn that i was going to take my complaint to Social Media and they still didnt Care and told me that they could not speak to me- but would call later in the day- This is exactly what they said 4 days earlier.
0
Replies (0)