AF
Air France Airlines
Unclaimed Business
AF
Air France Airlines
Unclaimed Business
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|9 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Air France Airlines
Air France Airlines has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked Air France Airlines across 82 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 08:02
Legal Obligation Reminder to Air France
EU Regulation 261/2004 clearly obliges airlines to cover reasonable expenses when cancellations occur under their control. Air France’s refusal to honour this obligation is a breach of passenger rights. My wife and I were booked on AF871 with a connecting flight AF1608 to Stuttgart, Germany. Following the cancellation, we were rerouted on Lufthansa and arrived in Stuttgart only on Sunday, 30 November 2025. We had reserved a hotel room at Mövenpick Stuttgart Airport (Booking number PNXHDCTJ) for the night of 29 November. Due to the cancellation, I emailed to cancel the booking, but the hotel charged me R5,447 (approx. €270)for late cancellation. I submitted this expense claim via the Air France Claims App, including my banking details. Despite replying multiple times to requests for information, I received an email on 30 December 2025 stating that my case was closed because the documents were “not received.” I have since attempted to reopen the case with difficulty. My claim was reopened, BUT remains unprocessed. The expense was a direct consequence of Air France’s cancellation. I comp**** with all requests for information and provided my banking details multiple times. Last email was on 24 January 2026 stating "I would like to inform you that I am in the process of investigating your claim with the department concerned. Thus, there will be a short delay in responding to you. I assure you that your concerns are getting our utmost attention. I will revert once I receive the result of our internal investigation." As a pensioner, this amount represents a significant cost, and I kindly ask for your assistance in resolving this matter. As pensioners on fixed income, this R5,447 represents significant hardship. Under EU Regulation 261/2004 (applicable as AF1608 lands in EU), airlines must cover reasonable expenses from cancellations under their control when notified <14 days prior, which applies here (same-day morning notification).
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 08:02
Legal Obligation Reminder to Air France
EU Regulation 261/2004 clearly obliges airlines to cover reasonable expenses when cancellations occur under their control. Air France’s refusal to honour this obligation is a breach of passenger rights. My wife and I were booked on AF871 with a connecting flight AF1608 to Stuttgart, Germany. Following the cancellation, we were rerouted on Lufthansa and arrived in Stuttgart only on Sunday, 30 November 2025. We had reserved a hotel room at Mövenpick Stuttgart Airport (Booking number PNXHDCTJ) for the night of 29 November. Due to the cancellation, I emailed to cancel the booking, but the hotel charged me R5,447 (approx. €270)for late cancellation. I submitted this expense claim via the Air France Claims App, including my banking details. Despite replying multiple times to requests for information, I received an email on 30 December 2025 stating that my case was closed because the documents were “not received.” I have since attempted to reopen the case with difficulty. My claim was reopened, BUT remains unprocessed. The expense was a direct consequence of Air France’s cancellation. I comp**** with all requests for information and provided my banking details multiple times. Last email was on 24 January 2026 stating "I would like to inform you that I am in the process of investigating your claim with the department concerned. Thus, there will be a short delay in responding to you. I assure you that your concerns are getting our utmost attention. I will revert once I receive the result of our internal investigation." As a pensioner, this amount represents a significant cost, and I kindly ask for your assistance in resolving this matter. As pensioners on fixed income, this R5,447 represents significant hardship. Under EU Regulation 261/2004 (applicable as AF1608 lands in EU), airlines must cover reasonable expenses from cancellations under their control when notified <14 days prior, which applies here (same-day morning notification).
0
Replies (0)EJ
Ettiene J
1 reviews | Active since Jan 2020
12 Mar 2026, 14:56
AIR FRANCE BROKE MY FISHING ROD AND HAS NOT REINBURSE ME
My partner and I came back from Woodlands outside Houston America to Cape Town after a nice holiday with friends and family. While in America, my partner and I went to Bass Pro Shop. Man,,, what a dream come true. I bought lures, braid line, baitcaster reels, and 2 baitcaster rods. Packed both rods in 1 fishing rod bag and added padding just incase. The bag had 3 tags on it which stated "FRAGILE!!!!" 1 at the top - 1 in the middle - 1 at the bottom - we land in Cape Town and wait for our luggage ----- here comes the fishing bag looking all cripple. The luggage handeler gives it to me, I open it infront of him and 1 rod is snapped. Man I was upset. I took photos where we oped the fishing rod bag. The bag handeler shows us where to make a case. We do that, get the case number and email it to Air France claims. 3 Times we had to do it because when we contact them they say that they have not received anything. 1st Email was sent on 12 January 2026 it is now 12 March 2026 and still we get no reply, feedback or anything. WE LANDED ON 11 JANUARY 2026 AND SENT THEN CLAIM ON THE 12 ---- 1 DAY LATER. THIS WAS OUR 1ST FLIGHT WITH AIR FRANCE - - - I WILL NEVER AGAIN !!!!!!!!!!!
Helpful (0)
|Replies (0)EJ
Ettiene J
1 reviews | Active since Jan 2020
12 Mar 2026, 14:56
AIR FRANCE BROKE MY FISHING ROD AND HAS NOT REINBURSE ME
My partner and I came back from Woodlands outside Houston America to Cape Town after a nice holiday with friends and family. While in America, my partner and I went to Bass Pro Shop. Man,,, what a dream come true. I bought lures, braid line, baitcaster reels, and 2 baitcaster rods. Packed both rods in 1 fishing rod bag and added padding just incase. The bag had 3 tags on it which stated "FRAGILE!!!!" 1 at the top - 1 in the middle - 1 at the bottom - we land in Cape Town and wait for our luggage ----- here comes the fishing bag looking all cripple. The luggage handeler gives it to me, I open it infront of him and 1 rod is snapped. Man I was upset. I took photos where we oped the fishing rod bag. The bag handeler shows us where to make a case. We do that, get the case number and email it to Air France claims. 3 Times we had to do it because when we contact them they say that they have not received anything. 1st Email was sent on 12 January 2026 it is now 12 March 2026 and still we get no reply, feedback or anything. WE LANDED ON 11 JANUARY 2026 AND SENT THEN CLAIM ON THE 12 ---- 1 DAY LATER. THIS WAS OUR 1ST FLIGHT WITH AIR FRANCE - - - I WILL NEVER AGAIN !!!!!!!!!!!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 07:40
Shocking service - well no service actually
I am starting to think that Air France is hoping that I am simply going to forget this claim, or die. I have been trying to get compensation from Air France without success since an incident in November 2025.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 07:40
Shocking service - well no service actually
I am starting to think that Air France is hoping that I am simply going to forget this claim, or die. I have been trying to get compensation from Air France without success since an incident in November 2025.
0
Replies (0)LJ
Loutjie J
1 reviews | Active since Jan 2020
14 Jan 2026, 14:59
Be Warned! Don't Trust Air France Refund promises - 3 years of delay tactics, incompetence and now blame
Don't trust Air France to honor the refunding of cancelled flights as per their ticket conditions or their promises without written confirmation and physical proof at each and every step. Also demand processing and completion within 3-6 months at the most. After 3 years of desperately trying to get my money refunded for a service Air France didn't provide, and which therefore is dishonest and borders on theft, they have the further audacity to blame me for their inability to process the refund request promptly and to fulfill their promises and service agreement. Despite having been a loyal customer and having followed up constantly since 2022 and after having been asked to just "trust" the process, I was then told I waited too long. After further effort and costs on my side I was eventually told that the ticket apparently expired after a year and therefore can't be refunded. Despite this being something TOTALLY out of my control, and a deadstop I was never informed of during customer service calls etc. The current claims system on their website didn't exist in 2022. The Refund Department can't be reached via email or telephonically and customer service agents say they have no influence over the process of the Refunds Department and just try to reassure you to wait and trust that it will be done. I proceeded to submit a claim for compensation in desperation stating my case again hoping that they will acknowledge the lack of logic in the decision, but that was declined as well and the same reason given that the ticket expired and I must submit valid documents. My own experience mirrors and confirms those of other reviews I have read elsewhere. You have been warned!
Helpful (0)
|Replies (0)LJ
Loutjie J
1 reviews | Active since Jan 2020
14 Jan 2026, 14:59
Be Warned! Don't Trust Air France Refund promises - 3 years of delay tactics, incompetence and now blame
Don't trust Air France to honor the refunding of cancelled flights as per their ticket conditions or their promises without written confirmation and physical proof at each and every step. Also demand processing and completion within 3-6 months at the most. After 3 years of desperately trying to get my money refunded for a service Air France didn't provide, and which therefore is dishonest and borders on theft, they have the further audacity to blame me for their inability to process the refund request promptly and to fulfill their promises and service agreement. Despite having been a loyal customer and having followed up constantly since 2022 and after having been asked to just "trust" the process, I was then told I waited too long. After further effort and costs on my side I was eventually told that the ticket apparently expired after a year and therefore can't be refunded. Despite this being something TOTALLY out of my control, and a deadstop I was never informed of during customer service calls etc. The current claims system on their website didn't exist in 2022. The Refund Department can't be reached via email or telephonically and customer service agents say they have no influence over the process of the Refunds Department and just try to reassure you to wait and trust that it will be done. I proceeded to submit a claim for compensation in desperation stating my case again hoping that they will acknowledge the lack of logic in the decision, but that was declined as well and the same reason given that the ticket expired and I must submit valid documents. My own experience mirrors and confirms those of other reviews I have read elsewhere. You have been warned!
0
Replies (0)GS
KS
Kiettie S
1 reviews | Active since Jan 2020
1 Oct 2025, 04:00
Appeal – Declined Compensation Claim - C#6124042
I am very disappointed with the way my claim has been handled by both AirHelp and Air France. On 03 August 2025, our Air France flight from Paris (CDG) to Helsinki (HEL) developed a technical problem while we were already close to Helsinki. The plane could not land, and we were forced to turn back in the air and return all the way to Paris for repairs. This resulted in an arrival delay of more than three hours that was horrible. We had already travelled from Johannesburg to Paris the previous night (02 August) on an 11-hour Air France flight, followed by another 6-hour Air France flight. With the return to Paris included, our total time in the air was around 17 hours. In addition, we had to wait more than an hour at the airport while the aircraft was being repaired. The cramped seating caused me severe pain and swelling, which required hospital treatment after returning to Johannesburg. We were a work group of seven passengers. All six of my colleagues’ claims were accepted and compensated by AirHelp for the same flight, yet mine was declined. This is inconsistent, unfair, and unacceptable, given that we all experienced the same delay and circumstances. I kindly request that both AirHelp and Air France urgently review my case, explain why my claim was declined, and correct this decision. As you know, under EU Regulation 261/2004, passengers on flights delayed more than three hours due to technical issues are entitled to compensation.
Helpful (0)
|Replies (0)KS
Kiettie S
1 reviews | Active since Jan 2020
1 Oct 2025, 04:00
Appeal – Declined Compensation Claim - C#6124042
I am very disappointed with the way my claim has been handled by both AirHelp and Air France. On 03 August 2025, our Air France flight from Paris (CDG) to Helsinki (HEL) developed a technical problem while we were already close to Helsinki. The plane could not land, and we were forced to turn back in the air and return all the way to Paris for repairs. This resulted in an arrival delay of more than three hours that was horrible. We had already travelled from Johannesburg to Paris the previous night (02 August) on an 11-hour Air France flight, followed by another 6-hour Air France flight. With the return to Paris included, our total time in the air was around 17 hours. In addition, we had to wait more than an hour at the airport while the aircraft was being repaired. The cramped seating caused me severe pain and swelling, which required hospital treatment after returning to Johannesburg. We were a work group of seven passengers. All six of my colleagues’ claims were accepted and compensated by AirHelp for the same flight, yet mine was declined. This is inconsistent, unfair, and unacceptable, given that we all experienced the same delay and circumstances. I kindly request that both AirHelp and Air France urgently review my case, explain why my claim was declined, and correct this decision. As you know, under EU Regulation 261/2004, passengers on flights delayed more than three hours due to technical issues are entitled to compensation.
0
Replies (0)KS
Kiettie S
1 reviews | Active since Jan 2020
1 Oct 2025, 03:53
Appeal – Declined Compensation Claim
I am very disappointed with the way my claim has been handled by both AirHelp and Air France. On 03 August 2025, our Air France flight from Paris (CDG) to Helsinki (HEL) developed a technical problem while we were already close to Helsinki. The plane could not land, and we were forced to turn back in the air and return all the way to Paris for repairs. This resulted in an arrival delay of more than three hours. We had already travelled from Johannesburg to Paris the previous night (02 August) on an 11-hour flight with Air France, followed by another 6-hour flight also with Air France. With the return to Paris included, our total time in the air was around 17 hours. In addition, we had to wait more than an hour at the airport while the aircraft was being repaired. The cramped seating caused me severe pain and swelling, which required hospital treatment after returning to Johannesburg. We were a work group of seven passengers. All six of my colleagues’ claims were accepted and compensated by AirHelp for the same flight, yet mine was declined. This is inconsistent, unfair, and unacceptable, given that we all experienced the same delay and circumstances. I kindly request that both AirHelp and Air France urgently review my case, explain why my claim was declined, and correct this decision. As you know, under EU Regulation 261/2004, passengers on flights delayed more than three hours due to technical issues are entitled to compensation.
Helpful (0)
|Replies (0)KS
Kiettie S
1 reviews | Active since Jan 2020
1 Oct 2025, 03:53
Appeal – Declined Compensation Claim
I am very disappointed with the way my claim has been handled by both AirHelp and Air France. On 03 August 2025, our Air France flight from Paris (CDG) to Helsinki (HEL) developed a technical problem while we were already close to Helsinki. The plane could not land, and we were forced to turn back in the air and return all the way to Paris for repairs. This resulted in an arrival delay of more than three hours. We had already travelled from Johannesburg to Paris the previous night (02 August) on an 11-hour flight with Air France, followed by another 6-hour flight also with Air France. With the return to Paris included, our total time in the air was around 17 hours. In addition, we had to wait more than an hour at the airport while the aircraft was being repaired. The cramped seating caused me severe pain and swelling, which required hospital treatment after returning to Johannesburg. We were a work group of seven passengers. All six of my colleagues’ claims were accepted and compensated by AirHelp for the same flight, yet mine was declined. This is inconsistent, unfair, and unacceptable, given that we all experienced the same delay and circumstances. I kindly request that both AirHelp and Air France urgently review my case, explain why my claim was declined, and correct this decision. As you know, under EU Regulation 261/2004, passengers on flights delayed more than three hours due to technical issues are entitled to compensation.
0
Replies (0)AB
Ane B
1 reviews | Active since Jan 2020
29 Sept 2025, 09:21
AIR FRANCE (*^$#^&
The worst airline ever. First, my husband's suitcase was delayed. Second, when we received the suitcase, it was irreparably damaged. The lady at the airport made a claim on our behave on 6 Sept. We followed up, and they (Air France) informed us that no claim was made, so we made one ourselves. Every day from the 9th of September, they cannot tell us what is going on with our claim. Every day, checking the website of Air France, it's on the same page, just the date gets changed, and no feedback is given.
Helpful (0)
|Replies (0)AB
Ane B
1 reviews | Active since Jan 2020
29 Sept 2025, 09:21
AIR FRANCE (*^$#^&
The worst airline ever. First, my husband's suitcase was delayed. Second, when we received the suitcase, it was irreparably damaged. The lady at the airport made a claim on our behave on 6 Sept. We followed up, and they (Air France) informed us that no claim was made, so we made one ourselves. Every day from the 9th of September, they cannot tell us what is going on with our claim. Every day, checking the website of Air France, it's on the same page, just the date gets changed, and no feedback is given.
0
Replies (0)