KLM Royal Dutch Airlines

Based on recent customer reviews, KLM Royal Dutch Airlines is facing significant dissatisfaction from South African travellers, with a recurring theme of mishandled or delayed luggage and damaged suitcases. Customers consistently mention prolonged refund and compensation disputes, unresponsive customer service channels, and difficulty reaching staff by phone or email. Several travellers describe rebooking complications, transit visa confusion, and feeling abandoned during disruptions. A smaller group of flyers highlight comfortable economy cabins, punctual schedules, and friendly, professional crew, suggesting the in-flight product can still impress when journeys go smoothly.