Taking 3.5 months for deposit to be payed pack

<p>My mom had a reservation at ALBATROS guest house which she canceled on the 30th August. We still havnt recieved the deposit back, even after several emails and me going there in person. The owner said the changed management and havnt managed to do it yet... I find this very frustrating! How do you I get them to pay my mom back? :( </p>