Warning: Beware of Alpha Containers

I'm sharing my extremely disappointing and suspicious experience with Alpha Containers.

On November 29, 2024, I paid R12,000 + VAT for a 3M/10ft storage container and transportation. The invoice specified: 3M/10ft Storage Container A -grade/Single Used R7,500.00, TRANSPORTATION ON A CRANE TRUCK R4,500.00. The delivery was confirmed for December 10, 2024.

However, on December 10, I received an email from United Global Logistics demanding an additional R8,500 for a "Legal Control Permit." This was never mentioned by Alpha Containers. After refusing to pay, due to their non-disclosure of additional costs, I requested cancellation and a refund.

Alpha Containers refused to refund the R4,500 transport fee, claiming it was non-refundable. Even though the waybill received from United Global indicated that the container had not been collected by then and the cancellation was requested before the specified collection date. Despite assurances of a refund within 15-20 days, I've yet to receive my money back as Global claims they are still awaiting the container. Nicolas, representing Alpha Containers also refuses to resolve the matter and hangs up on calls or simply refuses to answer.

Attempts made to reach out were made by E-mail, contacting them telephonically, WhatsApp messages (being read but not responded to), SMS, etc.

This experience has all the hallmarks of a ****. I strongly advise caution when dealing with Alpha Containers.

I'll update this review if I receive a refund or resolution. Until then, beware of Alpha Containers' questionable business practices.