Alpine VW Service Center in Pinetown - No customer service

I am extremely disappointed with my experience with Chery after-sales service @Alpine VW Service Center in Pinetown. My vehicle has been off the road due to a repair requiring a part that was apparently unavailable anywhere in the province. While I understand that delays can happen, what has frustrated me most is the lack of practical customer support during this process. I have been left without transport for an extended period and, despite repeatedly explaining the impact this has had on my daily responsibilities, I was simply advised that no courtesy vehicles are available. Other than apologies, no meaningful alternative solution has been offered. One of the reasons I chose Chery over other brands was because I believed the after-sales service and customer care would be reliable. Unfortunately, this experience has left me questioning that decision. Customers understand that problems can happen with any vehicle brand — what matters is how the situation is handled. At this stage, I feel unsupported, inconvenienced, and extremely disappointed with the overall experience.