AltcoinTrader
Verified Business
AltcoinTrader
Verified Business
75 Reviews (last 12 months)
Responds in 88 hours 51 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, AltcoinTrader delivers a strongly positive experience for the majority of its users, with customers consistently praising the responsiveness of its support team and the platform's security. However, a recurring pattern of frustration emerges around verification and account blocking processes, where customers describe lengthy, inconsistent requirements. The business scores well on Communication & Responsiveness (4.0) and Customer Service & Professional Guidance (3.8), while Process Efficiency & Turnaround (3.0) and Trust, Transparency & Compliance (3.0) represent areas needing attention.
Top Strengths:
- •Communication & Responsiveness: Customers consistently describe rapid email and phone responses, often within minutes. The support team proactively follows up, and issues are frequently resolved the same day or within hours.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#8
in Payments & Fintech
Avg Reply
88h 51m
NPS Score
62
Recommended: Very Likely
Review Distribution
3.3|75 Reviews
May '25 - Apr '26
5(55.6%)
4(1.4%)
3(1.4%)
2(1.4%)
1(40.3%)
5(55.6%)
4(1.4%)
3(1.4%)
2(1.4%)
1(40.3%)
Recent reviews (75)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMA
TH
Tim H
1 reviews | Active since Jan 2020
12 Mar 2026, 07:42
ALTCOINTRADER BLOCKS YOU WITH 2FA WHICH THEY WON'T REMOVE EVEN THOUGH NEVER ACTIVATED
I am trying to help my sister with her login, but they activated 2FA without informing her. It is going round and round to confirm her details, but they just redemand the same things. All we wanted to do is sell and get out for my sister. But they are ridiculous.
Helpful (0)
|Replies (0)TH
Tim H
1 reviews | Active since Jan 2020
12 Mar 2026, 07:42
ALTCOINTRADER BLOCKS YOU WITH 2FA WHICH THEY WON'T REMOVE EVEN THOUGH NEVER ACTIVATED
I am trying to help my sister with her login, but they activated 2FA without informing her. It is going round and round to confirm her details, but they just redemand the same things. All we wanted to do is sell and get out for my sister. But they are ridiculous.
0
Replies (0)LL
Luyanda L
1 reviews | Active since Jan 2020
12 Mar 2026, 04:20
They have very thorough security checks in order to make sure that you account is safe
They have very thorough security checks in order to make sure that you account is safe. They also have quick response time to queries.
Helpful (0)
|Replies (0)X
MD
Mo D
1 reviews | Active since Jan 2020
27 Feb 2026, 19:47
Pathetic
Absolutely stupid verification questions for a withdrawal. Asking for my ip, how I know the person that referred me, whether that person has access to my account. Absolute non sensical questions that have nothing to do with the money I'm withdrawing. I'll report this to the fsca Monday if it's not resolved and my money is not given back to me. Pathetic, pathetic site.
Helpful (0)
|Replies (0)MD
Mo D
1 reviews | Active since Jan 2020
27 Feb 2026, 19:47
Pathetic
Absolutely stupid verification questions for a withdrawal. Asking for my ip, how I know the person that referred me, whether that person has access to my account. Absolute non sensical questions that have nothing to do with the money I'm withdrawing. I'll report this to the fsca Monday if it's not resolved and my money is not given back to me. Pathetic, pathetic site.
0
Replies (0)MS
Michael S
1 reviews | Active since Jan 2020
24 Feb 2026, 14:12
AltCoinTrader, Bad customer service
Altcoin Trader has had my account blocked since November 2025. It is now February 2026, and the matter remains unresolved. Initially, I was informed: "We are unable to further assist you as the bank reported ***** on your account. Please have your bank contact us at *****@altcointrader.co.za with regard to removing the hold on the account. We are unable to remove the hold unless the bank corresponds with us directly and advises us that the reported transaction is not *****ulent." I contacted ABSA, and they followed the exact instructions provided by Altcoin Trader by emailing them directly to confirm that the transaction was not *****ulent. However, after ABSA comp****, I was then informed that I must also contact Nedbank (the receiving bank) to confirm that the hold was removed. This requirement was never mentioned in the original communication. The process has been extremely frustrating because the requirements appear to change each time I comply with the previous request. Additionally, my experience with the ***** call assistant was disappointing, as I found the interaction to be rude, unprofessional and unhelpful. I am simply asking for clear, consistent communication and a definitive resolution to a matter that has now been ongoing for several months.
Helpful (0)
|Replies (0)MS
Michael S
1 reviews | Active since Jan 2020
24 Feb 2026, 14:12
AltCoinTrader, Bad customer service
Altcoin Trader has had my account blocked since November 2025. It is now February 2026, and the matter remains unresolved. Initially, I was informed: "We are unable to further assist you as the bank reported ***** on your account. Please have your bank contact us at *****@altcointrader.co.za with regard to removing the hold on the account. We are unable to remove the hold unless the bank corresponds with us directly and advises us that the reported transaction is not *****ulent." I contacted ABSA, and they followed the exact instructions provided by Altcoin Trader by emailing them directly to confirm that the transaction was not *****ulent. However, after ABSA comp****, I was then informed that I must also contact Nedbank (the receiving bank) to confirm that the hold was removed. This requirement was never mentioned in the original communication. The process has been extremely frustrating because the requirements appear to change each time I comply with the previous request. Additionally, my experience with the ***** call assistant was disappointing, as I found the interaction to be rude, unprofessional and unhelpful. I am simply asking for clear, consistent communication and a definitive resolution to a matter that has now been ongoing for several months.
0
Replies (0)M
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