POOR SERVICE

I HAVE AN AMEX CARD AND WANTED TO KNOW WHAT THE RAND VALUE WAS OF MY GREENBACKS/MEMBERSHIP OPTION. THIS SHOULD BE A VERY SIMPLE PROCEDURE. I CALLED 6 TIMES ON 25 JUNE 2020 AND SPOKE TO DIFFERENT PEOPLE. EACH TIME I HAD TO HOLD ON FOR +/- 10 MINUTES WHILE THEY WERE SUPPOSEDLY RETRIEVING MY RECORDS BUT NOTHING WAS RESOLVED. TODAY, 26 JUNE, I CALLED 4 TIMES. IT WAS DISCOVERED THAT I HAD TO GO ONTO THEIR SITE TO SEE THE RAND VALUE. ONLY ONE HICCUP, THEIR SYSTEM DOES NOT WORK. USER NAME AND PASSWORD WAS TYPED IN BUT IT DOES NOT GO ANYWHERE. I AM BEYOND FRUSTRATED. WHAT SHOULD ONE DO TO GET SERVICE!!!!!