SECURITY GRADES NOT REGISTERED

My son has done his C, D and E security grades at Anti-crime force adacamy during June 2015. To date only his E grade has been registered with Psira. Dispite numerous calls and e-mails we get no feedback from them. They can also not show a receipt that the money has been paid over to Psira for the registration. My son has already lost 3 x jobs due to the fact that the D and C grades has not been registered. My son cannot afford to pay for the same grades again and Anti-crime wont give our money back. What can we do to sove this problem as I am now desperate?