AB
APM Bus Service
Unclaimed Business
AB
APM Bus Service
Unclaimed Business
50 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, APM Bus Service receives overwhelmingly negative feedback across nearly every dimension of its operation. Customers consistently report severe delays, unsafe and unhygienic bus conditions, rude and aggressive staff, absent communication, and significant difficulties obtaining refunds. The few positive experiences mention clean buses and professional teams, but these are far outnumbered by deeply troubling accounts of neglect and poor service.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#7
in Travel Agencies
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|50 Reviews
May '25 - Apr '26
5(6.7%)
4(2.2%)
3(0%)
2(2.2%)
1(88.9%)
5(6.7%)
4(2.2%)
3(0%)
2(2.2%)
1(88.9%)
Frequently Asked Questions About APM Bus Service
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (50)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lukhanyo M
1 reviews | Active since Jan 2020
14 Mar 2026, 04:21
Poor Management
Poor Management and poor customer service. I’m stocked in Queenstown with my 12 year daughter and it’s very cold waiting for the bus that coming from Cape Town
Helpful (0)
|Replies (0)LM
Lukhanyo M
1 reviews | Active since Jan 2020
14 Mar 2026, 04:21
Poor Management
Poor Management and poor customer service. I’m stocked in Queenstown with my 12 year daughter and it’s very cold waiting for the bus that coming from Cape Town
0
Replies (0)TM
Thandeka M
1 reviews | Active since Jan 2020
26 Feb 2026, 14:10
The late bedbug feast
Booked a bus from Durban to Pretoria, once it was boarding time, we received smses saying the bus will be TWO hours late...mind you there's not enough space to sit... When the bus finally came, and we settled in..bed bugs started having a feast .I had never had such a horrid experience in my life...
Helpful (0)
|Replies (0)TM
Thandeka M
1 reviews | Active since Jan 2020
26 Feb 2026, 14:10
The late bedbug feast
Booked a bus from Durban to Pretoria, once it was boarding time, we received smses saying the bus will be TWO hours late...mind you there's not enough space to sit... When the bus finally came, and we settled in..bed bugs started having a feast .I had never had such a horrid experience in my life...
0
Replies (0)KS
Khuselwa S
1 reviews | Active since Jan 2020
21 Feb 2026, 18:34
The ticket states to check in 30 minutes before departure hut the Cape Town APM WC staff messed up with ny departure and ruined my day. Imagine being asked infront of other people “what are you doing in rhis bus” that time I was checked in by their staff
Poor Time Management and Unprofessional Behaviour by the staff.. I was fhe 1st person to check into APM WC bus to be told after 1 hour and 30 minutes that it’s no longer going to my destination, East London.
Helpful (0)
|Replies (0)KS
Khuselwa S
1 reviews | Active since Jan 2020
21 Feb 2026, 18:34
The ticket states to check in 30 minutes before departure hut the Cape Town APM WC staff messed up with ny departure and ruined my day. Imagine being asked infront of other people “what are you doing in rhis bus” that time I was checked in by their staff
Poor Time Management and Unprofessional Behaviour by the staff.. I was fhe 1st person to check into APM WC bus to be told after 1 hour and 30 minutes that it’s no longer going to my destination, East London.
0
Replies (0)LR
Lwandisa R
1 reviews | Active since Jan 2020
8 Feb 2026, 22:22
APMWC bus service
Inside an APM bus right now, and I don't see even a single ****roach (I've been in this bus for hours). The only problem is space and speed (the bus is speeding). It's clean, temperature is good, the drivers are friendly. Ohhh...It arrived late (with just a few minutes). Overall 8/10 (for now) since I haven't got to my destination.
Helpful (0)
|Replies (0)LR
Lwandisa R
1 reviews | Active since Jan 2020
8 Feb 2026, 22:22
APMWC bus service
Inside an APM bus right now, and I don't see even a single ****roach (I've been in this bus for hours). The only problem is space and speed (the bus is speeding). It's clean, temperature is good, the drivers are friendly. Ohhh...It arrived late (with just a few minutes). Overall 8/10 (for now) since I haven't got to my destination.
0
Replies (0)LW
SM
Simangele M
1 reviews | Active since Jan 2020
3 Feb 2026, 07:04
Poor bus condition
Oh what a bad experience i had with their bus, from Johannesburg to Port Elizabeth. Bus with no space and small chairs, ****roaches 🪳 i was so uncomfortable until i got to Queenstown and people got off then i was able to sit comfortably because the chairs?? They couldn’t accommodate us, we had to use our fleece blankets
Helpful (0)
|Replies (0)SM
Simangele M
1 reviews | Active since Jan 2020
3 Feb 2026, 07:04
Poor bus condition
Oh what a bad experience i had with their bus, from Johannesburg to Port Elizabeth. Bus with no space and small chairs, ****roaches 🪳 i was so uncomfortable until i got to Queenstown and people got off then i was able to sit comfortably because the chairs?? They couldn’t accommodate us, we had to use our fleece blankets
0
Replies (0)KB
Khanya B
1 reviews | Active since Jan 2020
28 Jan 2026, 15:40
Abuse
I have just had the worst experience of being sworn at and refused access to my luggage. My ticket has been bought, and I have paid to store my luggage with them. He was hurling tribalist insults because he is Zulu and I am a Xhosa woman. He charged at me and was stopped by a couple of men, I do not know if he was going to strike at me but he did scream in my face saying "voetsek". I absolutely need this to be handled because it has left me traumatized and triggered as someone who has been abused so much before. Please Help!
Helpful (0)
|Replies (0)KB
Khanya B
1 reviews | Active since Jan 2020
28 Jan 2026, 15:40
Abuse
I have just had the worst experience of being sworn at and refused access to my luggage. My ticket has been bought, and I have paid to store my luggage with them. He was hurling tribalist insults because he is Zulu and I am a Xhosa woman. He charged at me and was stopped by a couple of men, I do not know if he was going to strike at me but he did scream in my face saying "voetsek". I absolutely need this to be handled because it has left me traumatized and triggered as someone who has been abused so much before. Please Help!
0
Replies (0)FF
Felicity F
1 reviews | Active since Jan 2020
27 Jan 2026, 14:47
Formal Complaint: Severe Delay, Poor Communication, and Staff ************ at APM Terminal
I am writing to formally lodge a complaint regarding an incident I experienced today involving a significant bus delay, lack of communication, and unacceptable behaviour by one of your staff members. I was scheduled to travel on a bus that was meant to depart at 13:00, however the bus only arrived at 15:55, with no prior communication, updates, or explanation provided to passengers. Due to the absence of information, I had to personally phone your office and then go directly to the APM office to enquire about the delay. I would like to note that the gentleman at reception assisted me professionally and provided helpful information. While waiting, another bus arrived at 15:47. As I was communicating with the check-in staff regarding my ticket and options, a different male staff member abruptly approached me and demanded to know why I wanted to wait for the originally scheduled 13:00 bus when another bus was available. He told me to “stop being fussy” and stated that I was “not special.” This intervention was unsolicited and inappropriate, as he was not part of the conversation I was having with the check-in staff. When I informed him that he was not part of the discussion and that I would not engage with him, he became aggressive, started shouting at me, and behaved in a rude and intimidating manner. During this exchange, he pointed his finger directly in my face. As a female passenger, I found this behaviour extremely threatening, unprofessional, and unacceptable. I consider this conduct to be harassment and ************, and it made me feel unsafe. In the South African context, such aggressive behaviour toward a woman is a serious matter and should not be tolerated in any customer-facing environment. I attempted to report this incident immediately by contacting the APM office telephonically, however no one answered the phone. I am requesting: A formal investigation into the conduct of the staff member involved A review of CCTV footage from the terminal at the time of the incident Written feedback on the outcome of this complaint Assurance that appropriate action will be taken to prevent similar incidents in the future I trust that this matter will be treated with the seriousness it deserves. I look forward to your urgent response.
Helpful (0)
|Replies (0)FF
Felicity F
1 reviews | Active since Jan 2020
27 Jan 2026, 14:47
Formal Complaint: Severe Delay, Poor Communication, and Staff ************ at APM Terminal
I am writing to formally lodge a complaint regarding an incident I experienced today involving a significant bus delay, lack of communication, and unacceptable behaviour by one of your staff members. I was scheduled to travel on a bus that was meant to depart at 13:00, however the bus only arrived at 15:55, with no prior communication, updates, or explanation provided to passengers. Due to the absence of information, I had to personally phone your office and then go directly to the APM office to enquire about the delay. I would like to note that the gentleman at reception assisted me professionally and provided helpful information. While waiting, another bus arrived at 15:47. As I was communicating with the check-in staff regarding my ticket and options, a different male staff member abruptly approached me and demanded to know why I wanted to wait for the originally scheduled 13:00 bus when another bus was available. He told me to “stop being fussy” and stated that I was “not special.” This intervention was unsolicited and inappropriate, as he was not part of the conversation I was having with the check-in staff. When I informed him that he was not part of the discussion and that I would not engage with him, he became aggressive, started shouting at me, and behaved in a rude and intimidating manner. During this exchange, he pointed his finger directly in my face. As a female passenger, I found this behaviour extremely threatening, unprofessional, and unacceptable. I consider this conduct to be harassment and ************, and it made me feel unsafe. In the South African context, such aggressive behaviour toward a woman is a serious matter and should not be tolerated in any customer-facing environment. I attempted to report this incident immediately by contacting the APM office telephonically, however no one answered the phone. I am requesting: A formal investigation into the conduct of the staff member involved A review of CCTV footage from the terminal at the time of the incident Written feedback on the outcome of this complaint Assurance that appropriate action will be taken to prevent similar incidents in the future I trust that this matter will be treated with the seriousness it deserves. I look forward to your urgent response.
0
Replies (0)