AR
Arc retail
Unclaimed Business
AR
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTR
Tash R
1 reviews | Active since Jan 2020
12 Feb 2025, 06:58
Disgusting Service - Online
I am incredibly disappointed with the service I’ve received. I placed an order on February 5th and paid via Payflex. The transaction was successful, and the money was deducted from my bank account, but I never received an order confirmation. When I reached out, I was told to send proof of payment, and that once confirmed, my order would be shipped via express delivery. It seems like my order is taking an eternity to arrive. It is now two full weeks. To make matters worse, no one answers the phone—what’s the point of advertising a customer service number if it’s not being used? Email responses are also slow, and while they do reply within one business day, communication completely drops off after that. Very poor service. Do not purchase from their online store.
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Tash R
1 reviews | Active since Jan 2020
12 Feb 2025, 06:58
Disgusting Service - Online
I am incredibly disappointed with the service I’ve received. I placed an order on February 5th and paid via Payflex. The transaction was successful, and the money was deducted from my bank account, but I never received an order confirmation. When I reached out, I was told to send proof of payment, and that once confirmed, my order would be shipped via express delivery. It seems like my order is taking an eternity to arrive. It is now two full weeks. To make matters worse, no one answers the phone—what’s the point of advertising a customer service number if it’s not being used? Email responses are also slow, and while they do reply within one business day, communication completely drops off after that. Very poor service. Do not purchase from their online store.
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Mbali N
1 reviews | Active since Jan 2020
3 Jan 2025, 17:44
****ty service
I went to buy foundation, my skin got tested, the lady was busy chit chatting with her friend. I was never asked which bottle do I want I was given the biggest bottle for R810 yet I wanted the R460 one. When I got to the cashier and I asked if they had the little bottle he just said "no" I don't know if it's no we don't sell it in store or no was for "it's out of stock" no with no explanation and his a guy he seems very irritated by me asking this question.... I want a refund for this Foundation. Your service sucks!!! Your service is horrible!!!! I'll go and buy it at Edgers or foschini
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Mbali N
1 reviews | Active since Jan 2020
3 Jan 2025, 17:44
****ty service
I went to buy foundation, my skin got tested, the lady was busy chit chatting with her friend. I was never asked which bottle do I want I was given the biggest bottle for R810 yet I wanted the R460 one. When I got to the cashier and I asked if they had the little bottle he just said "no" I don't know if it's no we don't sell it in store or no was for "it's out of stock" no with no explanation and his a guy he seems very irritated by me asking this question.... I want a refund for this Foundation. Your service sucks!!! Your service is horrible!!!! I'll go and buy it at Edgers or foschini
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Marie-Claire Evans
1 reviews | Active since Jan 2020
18 Dec 2024, 17:32
ARC online - uncontactable and no tracking for orders
I placed an order online on Arc for two beauty products on 16th December. I got a order confirmation on email but the order had no tracking. I didn't worry about too much until today when it occurred to me that it has been two days and I have had no updates on shipping my order. I contacted the call centre and sat waiting to speak to a consultant for 30mins without an answer and was forced to hang up. I emailed a query to the suggested email address and received an email response that someone would come back to me. Nobody has come back to me. I then decided to go in to the closest store, they informed me that the online Arc is run completely separately from the retail store. They apologised and acknowledged that they had had similar issues with customers coming in and needing assistance. So I am now sitting without my order, no ability to contact the company for help as you cant get through, no ability to check the status of the order and tracking. BEWARE!!!! DO NOT ORDER ONLINE WITH ARC!!!
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Marie-Claire Evans
1 reviews | Active since Jan 2020
18 Dec 2024, 17:32
ARC online - uncontactable and no tracking for orders
I placed an order online on Arc for two beauty products on 16th December. I got a order confirmation on email but the order had no tracking. I didn't worry about too much until today when it occurred to me that it has been two days and I have had no updates on shipping my order. I contacted the call centre and sat waiting to speak to a consultant for 30mins without an answer and was forced to hang up. I emailed a query to the suggested email address and received an email response that someone would come back to me. Nobody has come back to me. I then decided to go in to the closest store, they informed me that the online Arc is run completely separately from the retail store. They apologised and acknowledged that they had had similar issues with customers coming in and needing assistance. So I am now sitting without my order, no ability to contact the company for help as you cant get through, no ability to check the status of the order and tracking. BEWARE!!!! DO NOT ORDER ONLINE WITH ARC!!!
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Replies (0)ON
Onthatile N
1 reviews | Active since Jan 2020
13 Feb 2024, 17:55
Arc store make up master class
I thoroughly enjoyed the masterclass hosted by Arc on this past Saturday , the makeup took us through full face glam and asked us if it was possible to go through our color corrector shades which some of us learnt and knew our shades … I’m so excited that I later learnt that I was team peach , please do continue to host the events , they keep us knowledgeable of the products we learn Big ups
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Onthatile N
1 reviews | Active since Jan 2020
13 Feb 2024, 17:55
Arc store make up master class
I thoroughly enjoyed the masterclass hosted by Arc on this past Saturday , the makeup took us through full face glam and asked us if it was possible to go through our color corrector shades which some of us learnt and knew our shades … I’m so excited that I later learnt that I was team peach , please do continue to host the events , they keep us knowledgeable of the products we learn Big ups
0
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Sahaar O
1 reviews | Active since Jan 2020
31 Jan 2024, 05:03
Arc? More like pain in the ****.
This is the second horrible service I’ve received from Arc online. Don’t ever buy online from them. You’ll be begging for your order that you PAID for. I ordered 2 items on the 23/01/2024 and a week passed, no one sent me any shipping details. I tried the call center, no answer. I had to message them on Instagram and they said they sent my order to the wrong house. If I didn’t follow up I would’ve never even known what happened to my order. “R.S” controlling their Instagram account said they’d express deliver it. I’m still waiting. Pathetic and useless.
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Sahaar O
1 reviews | Active since Jan 2020
31 Jan 2024, 05:03
Arc? More like pain in the ****.
This is the second horrible service I’ve received from Arc online. Don’t ever buy online from them. You’ll be begging for your order that you PAID for. I ordered 2 items on the 23/01/2024 and a week passed, no one sent me any shipping details. I tried the call center, no answer. I had to message them on Instagram and they said they sent my order to the wrong house. If I didn’t follow up I would’ve never even known what happened to my order. “R.S” controlling their Instagram account said they’d express deliver it. I’m still waiting. Pathetic and useless.
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Vedika M
1 reviews | Active since Jan 2020
9 Aug 2023, 07:35
Pathetic Service
I placed an order on the 27 July 2023, to date I have received no feedback on delivery. I have called the customer Centre, emailed them. Also sent a note on their contact page, there no response at all. What is going on. I spent a lot of money, I want my order. No I’ve answers calls, or responds to online queries!!!! Is this how you treat your customers ARC!!!
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Vedika M
1 reviews | Active since Jan 2020
9 Aug 2023, 07:35
Pathetic Service
I placed an order on the 27 July 2023, to date I have received no feedback on delivery. I have called the customer Centre, emailed them. Also sent a note on their contact page, there no response at all. What is going on. I spent a lot of money, I want my order. No I’ve answers calls, or responds to online queries!!!! Is this how you treat your customers ARC!!!
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Nathaniel M
1 reviews | Active since Jan 2020
17 Jul 2023, 17:12
ARC Clearwater - Mispriced Mix Up + Very Poor Service
Dear ARC Store I hope this letter finds you well. I am writing to express my utter disappointment and frustration regarding a recent experience with your branch at Clearwater Mall. I believe it is crucial to bring this matter to your attention in order to seek a resolution and ensure fair treatment for all customers. On 23rd June 2023, just after 7PM, My partner and I visited your store and where we wanted to purchase a FOREO Luna Mini 3. Upon looking at the product, we enquired with the shop assistant Portia, which she advised that the price was on the product, R299.00, upon scanning the product, she advised that the price is R2699.00. She than advised us that she cannot override the system to give us the price on the item which was R299.00, as the manger was NOT in store, we were than told to come in on Monday when the manager would be present. We agreed, however we wanted to take a picture of the item with the price as we saw it as proof. At this point Portia removed the price of the product and did not allow us to take a picture of what we saw. She said that she would be present and would keep the product aside for us on Monday when we came to speak to the manager. We were not happy with this as we felt that we were not allowed to take the picture. The lady at the till along with Portia advised us that, there was nothing that they could do, and we should write our name and contact number in their book, however, it felt fitting that I wrote all the events that occurred, while doing so, the ladies reacted in a frustrated manner and proceeded to communicated in their own language which we felt was disrespectful and unprofessional. As a Doctor, I had to move my appointments to make time to come to the store as advised by Portia, however on Monday morning, I received a called from Portia stating that the manager was not in today, to not waste my time to come into the store. This was highly inconvenient and quiet shocking for there to be NO manager present (especially this being a new store), where staff are incapable of handling and addressing customer concerns and issues. I was Not contacted by the manager at all the rest of the week. due to my work commitments, my partner went to the store 01st July 2023, where he was noticed by the lady at the till, were before assisting him, she spoke to Ntombi in their own language before addressing my partner, which once again I find this to be very disrespectful and unprofessional in front of customers. Ntombi, than came to speak to him to address the matter, where he asked if she was the manager, she said yes and then the same thing, that she could not adjust the price to what was on the product. My partner proceeded to explain according to the National Consumer Protection Act, the price displayed on the item is what you pay for the item. He was than given a customer services number on a paper, with a small bag to “give to his wife” , He refused to accept this and advise how unhappy he was with the level of service he received from the store and staff. As Portia and the lady at the till didn’t allow us to take a picture of the product as we saw it, he requested the video footage where Portia stood directly Infront of him, below the camera and removed the price. The constant back and forth on the pricing inconsistency has caused me considerable inconvenience and has shaken my confidence in your company's integrity. It is only right that I am allowed to purchase the product for R299. As seen, see below. “As per Section 23 of the National Consumer Protection Act” “A supplier must not require a consumer to pay a price for any goods or services: • higher than the displayed price for those goods or services; or • if more than one price is concurrently displayed, higher than the lower or lowest of the prices so displayed.” I believe that addressing and resolving this issue promptly is essential to maintaining a positive customer-company relationship. I kindly request a response as soon as possible to address the concerns raised. Failure to provide a satisfactory resolution may leave me with no choice but to explore alternative avenues to resolve this matter. I appreciate your attention to this matter and hope for a swift resolution. I look forward to hearing from you soon and to restoring my faith in your company's commitment to customer satisfaction.
Helpful (0)
|Replies (0)NM
Nathaniel M
1 reviews | Active since Jan 2020
17 Jul 2023, 17:12
ARC Clearwater - Mispriced Mix Up + Very Poor Service
Dear ARC Store I hope this letter finds you well. I am writing to express my utter disappointment and frustration regarding a recent experience with your branch at Clearwater Mall. I believe it is crucial to bring this matter to your attention in order to seek a resolution and ensure fair treatment for all customers. On 23rd June 2023, just after 7PM, My partner and I visited your store and where we wanted to purchase a FOREO Luna Mini 3. Upon looking at the product, we enquired with the shop assistant Portia, which she advised that the price was on the product, R299.00, upon scanning the product, she advised that the price is R2699.00. She than advised us that she cannot override the system to give us the price on the item which was R299.00, as the manger was NOT in store, we were than told to come in on Monday when the manager would be present. We agreed, however we wanted to take a picture of the item with the price as we saw it as proof. At this point Portia removed the price of the product and did not allow us to take a picture of what we saw. She said that she would be present and would keep the product aside for us on Monday when we came to speak to the manager. We were not happy with this as we felt that we were not allowed to take the picture. The lady at the till along with Portia advised us that, there was nothing that they could do, and we should write our name and contact number in their book, however, it felt fitting that I wrote all the events that occurred, while doing so, the ladies reacted in a frustrated manner and proceeded to communicated in their own language which we felt was disrespectful and unprofessional. As a Doctor, I had to move my appointments to make time to come to the store as advised by Portia, however on Monday morning, I received a called from Portia stating that the manager was not in today, to not waste my time to come into the store. This was highly inconvenient and quiet shocking for there to be NO manager present (especially this being a new store), where staff are incapable of handling and addressing customer concerns and issues. I was Not contacted by the manager at all the rest of the week. due to my work commitments, my partner went to the store 01st July 2023, where he was noticed by the lady at the till, were before assisting him, she spoke to Ntombi in their own language before addressing my partner, which once again I find this to be very disrespectful and unprofessional in front of customers. Ntombi, than came to speak to him to address the matter, where he asked if she was the manager, she said yes and then the same thing, that she could not adjust the price to what was on the product. My partner proceeded to explain according to the National Consumer Protection Act, the price displayed on the item is what you pay for the item. He was than given a customer services number on a paper, with a small bag to “give to his wife” , He refused to accept this and advise how unhappy he was with the level of service he received from the store and staff. As Portia and the lady at the till didn’t allow us to take a picture of the product as we saw it, he requested the video footage where Portia stood directly Infront of him, below the camera and removed the price. The constant back and forth on the pricing inconsistency has caused me considerable inconvenience and has shaken my confidence in your company's integrity. It is only right that I am allowed to purchase the product for R299. As seen, see below. “As per Section 23 of the National Consumer Protection Act” “A supplier must not require a consumer to pay a price for any goods or services: • higher than the displayed price for those goods or services; or • if more than one price is concurrently displayed, higher than the lower or lowest of the prices so displayed.” I believe that addressing and resolving this issue promptly is essential to maintaining a positive customer-company relationship. I kindly request a response as soon as possible to address the concerns raised. Failure to provide a satisfactory resolution may leave me with no choice but to explore alternative avenues to resolve this matter. I appreciate your attention to this matter and hope for a swift resolution. I look forward to hearing from you soon and to restoring my faith in your company's commitment to customer satisfaction.
0
Replies (0)LO
Layla O
1 reviews | Active since Jan 2020
15 Nov 2022, 08:28
Terrible workers
The digital architects and the people in charge of the arc Artist programme are useless. They take months to reply- and are unhelpful. Not professional at all. To the business owner you should get advice from companies like Mac and Kryolin who know about customer service and give feedback asap. Your team is taking your money and actually wasting time. It’s pathetic . You guys don’t have one good review - so it’s best to check your team
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Layla O
1 reviews | Active since Jan 2020
15 Nov 2022, 08:28
Terrible workers
The digital architects and the people in charge of the arc Artist programme are useless. They take months to reply- and are unhelpful. Not professional at all. To the business owner you should get advice from companies like Mac and Kryolin who know about customer service and give feedback asap. Your team is taking your money and actually wasting time. It’s pathetic . You guys don’t have one good review - so it’s best to check your team
0
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