AG
Arena Group George
Unclaimed Business
AG
Arena Group George
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Duane S
1 reviews | Active since Jan 2020
29 May 2023, 12:14
Arena Group George to be avoided
As you will read on the reviews on their own website, these are people without integrity. I had an issue where they installed a borehole pump defectively (as attested to by two independent people in the field and denied by Arena Group), where the pump fell down the hole. I had to have the pump recovered from the borehole at my expense and Arena Group, after many promises refused to refund me or acknowledge any culpability. The owner also refused to meet me and once when I turned up expectedly at their premises, he slipped out the back way. Please do not use them as you will most probably be disappointed.
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Duane S
1 reviews | Active since Jan 2020
29 May 2023, 12:14
Arena Group George to be avoided
As you will read on the reviews on their own website, these are people without integrity. I had an issue where they installed a borehole pump defectively (as attested to by two independent people in the field and denied by Arena Group), where the pump fell down the hole. I had to have the pump recovered from the borehole at my expense and Arena Group, after many promises refused to refund me or acknowledge any culpability. The owner also refused to meet me and once when I turned up expectedly at their premises, he slipped out the back way. Please do not use them as you will most probably be disappointed.
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Duane S
1 reviews | Active since Jan 2020
3 Nov 2022, 11:41
Arena Group's poor service
Arena Group installed my borehole pump. I pumped once and thereafter the pipe and pump came loose from the connector at the top of the pump and was sitting about 1m below the surface. I called Arena to try to recover my pump and they succeeded in droping the whole installation about 5m further down the borehole. I managed to eventually find a company that was able to recover the pump. I claimed and send a letter of demand via a lawyer for the cost of recovering the pump and the interim plans I had to make (this took about 3months) to water my orchards of new Macadamia trees. Arena Group, after at first agreeing to settle the claim, backtracked and denied all culpability and refused to settle my claim. I had two independant companies inspect the failed installation and provide me with a report. Both reports clearly lay the culpability at Arena Group's door. I tried on many occasions to talk to Jimmy Farnham, the MD/Director , and he refused to return or take any of my calls and when I visited their offices, I was told he was in, but was directed to another person. As I exited the building, I saw him leaving in his car. If it were possible I would give Arena Group a negative star rating for not only there poor handling of the situation but also for backtracking on their word. There after sales services is poor beyond belief and I should you need any pumps, solar, generators or any of their other products, I suggest strongly that you look elsewhere.
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Duane S
1 reviews | Active since Jan 2020
3 Nov 2022, 11:41
Arena Group's poor service
Arena Group installed my borehole pump. I pumped once and thereafter the pipe and pump came loose from the connector at the top of the pump and was sitting about 1m below the surface. I called Arena to try to recover my pump and they succeeded in droping the whole installation about 5m further down the borehole. I managed to eventually find a company that was able to recover the pump. I claimed and send a letter of demand via a lawyer for the cost of recovering the pump and the interim plans I had to make (this took about 3months) to water my orchards of new Macadamia trees. Arena Group, after at first agreeing to settle the claim, backtracked and denied all culpability and refused to settle my claim. I had two independant companies inspect the failed installation and provide me with a report. Both reports clearly lay the culpability at Arena Group's door. I tried on many occasions to talk to Jimmy Farnham, the MD/Director , and he refused to return or take any of my calls and when I visited their offices, I was told he was in, but was directed to another person. As I exited the building, I saw him leaving in his car. If it were possible I would give Arena Group a negative star rating for not only there poor handling of the situation but also for backtracking on their word. There after sales services is poor beyond belief and I should you need any pumps, solar, generators or any of their other products, I suggest strongly that you look elsewhere.
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