AP
Arthur's Pet Shop Newton Park Port Elizabeth
Unclaimed Business
AP
Arthur's Pet Shop Newton Park Port Elizabeth
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEC
Em C
1 reviews | Active since Jan 2020
12 Feb 2024, 18:49
Very upsetting experience
After seeing online that they held bird shows I believed that trusting Arthur's pet shop with buying a first time bird (a budgie) would be a wiser choice than other pet shops you see. However, I was greatly mistaken as within 5-6 days of having our new companion, he nearly died as he was extremely sick from before we bought him with a bacterial stomach infection (and possible fungal respiratory infection, as suggested by a vet) that only got worse with time, and we were only made aware the moment things took a turn for the worse (as birds tend to hide any sickness until the last moment). He is also severely underweight and malnourished for such a young bird. The living conditions for the budgies we saw was poor and cramped, with some spaces having too many birds in one place for the size of the enclosure that they had. The same goes for bunnies we saw that were kept outside in small cages - during a heatwave - without much attention given to them. We also bought budgie food for our new pet, and within days discovered it was infested with moth larvae - and the only advice given after a phone call was to 'freeze the food'. If I could give less than a star for both the quality of the products from this shop, as well as all the suffering a small animal (and possible others) had to endure due to such negligence and ignorance to their wellbeing and needs just for the sake of a business' profit, I would. Highly do not recommend visiting this pet store.
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Em C
1 reviews | Active since Jan 2020
12 Feb 2024, 18:49
Very upsetting experience
After seeing online that they held bird shows I believed that trusting Arthur's pet shop with buying a first time bird (a budgie) would be a wiser choice than other pet shops you see. However, I was greatly mistaken as within 5-6 days of having our new companion, he nearly died as he was extremely sick from before we bought him with a bacterial stomach infection (and possible fungal respiratory infection, as suggested by a vet) that only got worse with time, and we were only made aware the moment things took a turn for the worse (as birds tend to hide any sickness until the last moment). He is also severely underweight and malnourished for such a young bird. The living conditions for the budgies we saw was poor and cramped, with some spaces having too many birds in one place for the size of the enclosure that they had. The same goes for bunnies we saw that were kept outside in small cages - during a heatwave - without much attention given to them. We also bought budgie food for our new pet, and within days discovered it was infested with moth larvae - and the only advice given after a phone call was to 'freeze the food'. If I could give less than a star for both the quality of the products from this shop, as well as all the suffering a small animal (and possible others) had to endure due to such negligence and ignorance to their wellbeing and needs just for the sake of a business' profit, I would. Highly do not recommend visiting this pet store.
0
Replies (0)JM
Justin M
1 reviews | Active since Jan 2020
21 Oct 2022, 06:31
Awesome Pet Sop
Must be the cleanest and most exiting pet shop in all of the Eastern Cape. I found the staff friendly and knowledgeable regarding there products. Regarding the poor ratings, I must say; every one has an of day now and then, it is how you respond or react to that person that matters. If you want to keep a rat as a pet, make sure that you choose a healthy and fat baby. Maybe deworm it and put vitamins in its water. Arthur's Pet Shop- Keep it up, well-done. Thank you for your service over the last 11 years.
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Justin M
1 reviews | Active since Jan 2020
21 Oct 2022, 06:31
Awesome Pet Sop
Must be the cleanest and most exiting pet shop in all of the Eastern Cape. I found the staff friendly and knowledgeable regarding there products. Regarding the poor ratings, I must say; every one has an of day now and then, it is how you respond or react to that person that matters. If you want to keep a rat as a pet, make sure that you choose a healthy and fat baby. Maybe deworm it and put vitamins in its water. Arthur's Pet Shop- Keep it up, well-done. Thank you for your service over the last 11 years.
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Amanda` Vollenhoven
1 reviews | Active since Jan 2020
23 Aug 2021, 13:03
Defective breed of pets sold
We bought 2 rats from this pets shop and both had severe respiratory problems from the start. These rats were sisters and came from the same parents and it is evident that the gene is very weak. I would not advise anyone to purchase any rats from Arthur's Pet Shop. They stayed very thin and weak and we had to take them to the vet for constant treatment. The one died at 10 months and the 2nd one died at 17 months. We rescued a rat from a lady in PE and he is healthy and fit and has no problems of any kind. Please spare your kids the pain that we had to go thru and please please please do not buy rats from them
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Amanda` Vollenhoven
1 reviews | Active since Jan 2020
23 Aug 2021, 13:03
Defective breed of pets sold
We bought 2 rats from this pets shop and both had severe respiratory problems from the start. These rats were sisters and came from the same parents and it is evident that the gene is very weak. I would not advise anyone to purchase any rats from Arthur's Pet Shop. They stayed very thin and weak and we had to take them to the vet for constant treatment. The one died at 10 months and the 2nd one died at 17 months. We rescued a rat from a lady in PE and he is healthy and fit and has no problems of any kind. Please spare your kids the pain that we had to go thru and please please please do not buy rats from them
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Jason H
1 reviews | Active since Jan 2020
13 Nov 2020, 20:46
Huge Let down in Service from Authors petshop in Newton Park Port Elizabeth
As a paying customer supporting Authors petshop for quite a few years, I would like to express my complete disappointment in the customer service experienced by Authors petshop and do not recommend that anyone purchase anything from them in the future (I will definitely not). On the 28th of October 2020 I purchased a bag of Ideal dog food. A few days later we started noticing very small white objects moving around the bag of dog food, after carefully inspecting it we realised that it was bird mites and immediately notified Authors petshop who then contacted the warehouse supplying the dogfood to the petshop. The warehouse assisted us by hiring a pest control company to exterminate my sisters (who also bought the same dog food from Authors petshop) as well as my home for five days without having any luck in trying to control the rapid increase of the pest within our homes, the Nutripet warehouse also replaced most of the groceries affected. Although Authors petshop was the suppliers of this product to us they showed complete disregard to the issue and completely ignored us on several requests for assistance from them to control the pest outbreak in our homes brought upon by their negligence in stock control. Their only words to us were that we should “use a vacuum cleaner to remove the mites”. We are currently not able to occupy our homes and still do not have a solution to the outbreak. Please do not buy any products from this store as they cannot guarantee customer satisfaction once they have received your money. We are in the process of getting the health inspectors involve as we believe that this store is a hazard to the environment and the owners clearly does not have control over their staff. Yours Sincerely A very disappointed loyal customer
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Jason H
1 reviews | Active since Jan 2020
13 Nov 2020, 20:46
Huge Let down in Service from Authors petshop in Newton Park Port Elizabeth
As a paying customer supporting Authors petshop for quite a few years, I would like to express my complete disappointment in the customer service experienced by Authors petshop and do not recommend that anyone purchase anything from them in the future (I will definitely not). On the 28th of October 2020 I purchased a bag of Ideal dog food. A few days later we started noticing very small white objects moving around the bag of dog food, after carefully inspecting it we realised that it was bird mites and immediately notified Authors petshop who then contacted the warehouse supplying the dogfood to the petshop. The warehouse assisted us by hiring a pest control company to exterminate my sisters (who also bought the same dog food from Authors petshop) as well as my home for five days without having any luck in trying to control the rapid increase of the pest within our homes, the Nutripet warehouse also replaced most of the groceries affected. Although Authors petshop was the suppliers of this product to us they showed complete disregard to the issue and completely ignored us on several requests for assistance from them to control the pest outbreak in our homes brought upon by their negligence in stock control. Their only words to us were that we should “use a vacuum cleaner to remove the mites”. We are currently not able to occupy our homes and still do not have a solution to the outbreak. Please do not buy any products from this store as they cannot guarantee customer satisfaction once they have received your money. We are in the process of getting the health inspectors involve as we believe that this store is a hazard to the environment and the owners clearly does not have control over their staff. Yours Sincerely A very disappointed loyal customer
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