Artificial Intelligence
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
My review on Artificial Intelligence on 7 December 2023, has reference. After making contact with Hendrik Nagel in response of my review, I got the a better picture of the demand on Hendrik and his company. It is general knowledge that there is a exceptionally high demand for installation of solar systems which also put pressure on Hendrik and his company. The long and the short is that when Hendrik eventually made it to my dwelling, he made a few minor adjustments to my inverter parameters and the system is performing to expectation again. I hereby unconditionally withdraw my review and apologies for the inconvenience caused by my review
1 reviews | Active since Jan 2020
My review on Artificial Intelligence on 7 December 2023, has reference. After making contact with Hendrik Nagel in response of my review, I got the a better picture of the demand on Hendrik and his company. It is general knowledge that there is a exceptionally high demand for installation of solar systems which also put pressure on Hendrik and his company. The long and the short is that when Hendrik eventually made it to my dwelling, he made a few minor adjustments to my inverter parameters and the system is performing to expectation again. I hereby unconditionally withdraw my review and apologies for the inconvenience caused by my review
1 reviews | Active since Jan 2020
I had a solar system installed in my home at the end of 2019 by G.W. Technical, trading as Artificial Intelligence. I soon became obvious that Hendrik Nagel and his team are not qualified and/or knowledgeable with the subsystems characteristics to ensure a symbiotic, integrated system, and it took them about 18 months to get it functioning to expectations. Although the system performed well for close to two years, I am now experiencing black outs at night, where the system does not fall back on the grid, which was available, and had to be reset manually during the night. I tried to call Hendrik Nagel many times but, although I can see on WhatsApp that he is busy on his phone, he ignore my calls and messages.
1 reviews | Active since Jan 2020
I had a solar system installed in my home at the end of 2019 by G.W. Technical, trading as Artificial Intelligence. I soon became obvious that Hendrik Nagel and his team are not qualified and/or knowledgeable with the subsystems characteristics to ensure a symbiotic, integrated system, and it took them about 18 months to get it functioning to expectations. Although the system performed well for close to two years, I am now experiencing black outs at night, where the system does not fall back on the grid, which was available, and had to be reset manually during the night. I tried to call Hendrik Nagel many times but, although I can see on WhatsApp that he is busy on his phone, he ignore my calls and messages.
1 reviews | Active since Jan 2020
During the onset of 2019 I enquired into the installation of solar energy. I came into contact with Hendrik Nagel from G.W. Trading T/A: “ARTIFICIAL INTELLIGENCE” as a provider and installer of solar energy systems. Between family and friends we agreed with ARTIFICIAL INTELLIGENCE to have 5 (five) systems installed. A total value of about R3,5m. The installations were done promptly and neatly and some operational by June 2019. THAT WAS WHERE IT ENDS. Equipment failures occurred at each and every installation. In my personal dwelling (32 Mount Adam Crescent, Retire@Midstream) a fire was caused, allegedly, through equipment failure. All other installations experienced numerous failures. At my own dwelling Midstream Electrical Supplies refuse to have the system connected to their network. Requests and threats have been made to Hendrik Nagel but no progress has been made and until now, 1 October 2020 the system is not functional. In all of this Hendrik does not accept accountability for: - Attending to the problems in person. - The quality and integration of equipment. Blames his suppliers for substandard equipment. - Workmanship. He employs unqualified electricians to do the work. - Not fulfilling commitments. Continues to make promises without the intention to fulfil. To future customers: - Do not be fooled by neatly polished representations. - Ask for and follow-up customer references. Good luck!!!!!
1 reviews | Active since Jan 2020
During the onset of 2019 I enquired into the installation of solar energy. I came into contact with Hendrik Nagel from G.W. Trading T/A: “ARTIFICIAL INTELLIGENCE” as a provider and installer of solar energy systems. Between family and friends we agreed with ARTIFICIAL INTELLIGENCE to have 5 (five) systems installed. A total value of about R3,5m. The installations were done promptly and neatly and some operational by June 2019. THAT WAS WHERE IT ENDS. Equipment failures occurred at each and every installation. In my personal dwelling (32 Mount Adam Crescent, Retire@Midstream) a fire was caused, allegedly, through equipment failure. All other installations experienced numerous failures. At my own dwelling Midstream Electrical Supplies refuse to have the system connected to their network. Requests and threats have been made to Hendrik Nagel but no progress has been made and until now, 1 October 2020 the system is not functional. In all of this Hendrik does not accept accountability for: - Attending to the problems in person. - The quality and integration of equipment. Blames his suppliers for substandard equipment. - Workmanship. He employs unqualified electricians to do the work. - Not fulfilling commitments. Continues to make promises without the intention to fulfil. To future customers: - Do not be fooled by neatly polished representations. - Ask for and follow-up customer references. Good luck!!!!!
1 reviews | Active since Jan 2020
The rating should actually be below zero. AI was positively recommended by two residents in my estate who had a complete solar system installed by AI. Big regrets now. I never experienced such default and non-service. A company not taking any responsibility for what they mess up. What went wrong, besides a huge delay, lots of invalid excuses and broken promises: geysers were spraying water for a weekend after the installation of ceramic elements with the wrong gaskets (mistake of the supplier of course, not of the installation team) with a messed up gypsum ceiling and damaged wall paint as a result, timers of geysers and pool pump blew up due to wrong connection on DB board, incomprehensible connections on a normal DB board due to lack of electrical knowledge, and today the inverter blew up. It has taken from JANUARY 2020 (R 110K paid) to last week to get some appliances hooked up on the system. No significant reduction of usage of City Power, while the whole system was producing electricity and was "connected". Deliveries (by third parties coming to my house) were never announced, people just showed up without any notification. Our domestic had to decide where to store the solar panels, 12 x R 3,000. The same with the installation team: it looked like they were filling time gaps and popping in whenever it was convenient, for them. They would just show up, switch off the mains while we were in Zoom meetings and our children had live online lectures under the lock down. It all seems so unlikely, but it really happened. Nobody would contact me, only respond to missed calls from me. Hendrik Nagel showed a total lack of communication, initiative and accountability for his team's and his own work. I had to push to get updates and get geysers and some other electrical appliances connected to use the produced solar energy while waiting 6 months for the battery. This Freedom Won battery was delayed due to close-down of China, but had been ordered in January according to an email Hendrik wrote me on the day I paid the first tranche of the total costs (in January 2020). Turned out it was not ordered, and AI had the cheekiness to send a new quote which was almost 15,000 higher than the one from January because the Rand weakened to the dollar! The battery was eventually delivered 5 weeks after I paid a still higher price for it, and not within the promised 2 weeks after receipt of payment. I think any reader will understand that AI is not the company to hire for installation of any solar system. And do not let them touch your electrical installation, ever.
1 reviews | Active since Jan 2020
The rating should actually be below zero. AI was positively recommended by two residents in my estate who had a complete solar system installed by AI. Big regrets now. I never experienced such default and non-service. A company not taking any responsibility for what they mess up. What went wrong, besides a huge delay, lots of invalid excuses and broken promises: geysers were spraying water for a weekend after the installation of ceramic elements with the wrong gaskets (mistake of the supplier of course, not of the installation team) with a messed up gypsum ceiling and damaged wall paint as a result, timers of geysers and pool pump blew up due to wrong connection on DB board, incomprehensible connections on a normal DB board due to lack of electrical knowledge, and today the inverter blew up. It has taken from JANUARY 2020 (R 110K paid) to last week to get some appliances hooked up on the system. No significant reduction of usage of City Power, while the whole system was producing electricity and was "connected". Deliveries (by third parties coming to my house) were never announced, people just showed up without any notification. Our domestic had to decide where to store the solar panels, 12 x R 3,000. The same with the installation team: it looked like they were filling time gaps and popping in whenever it was convenient, for them. They would just show up, switch off the mains while we were in Zoom meetings and our children had live online lectures under the lock down. It all seems so unlikely, but it really happened. Nobody would contact me, only respond to missed calls from me. Hendrik Nagel showed a total lack of communication, initiative and accountability for his team's and his own work. I had to push to get updates and get geysers and some other electrical appliances connected to use the produced solar energy while waiting 6 months for the battery. This Freedom Won battery was delayed due to close-down of China, but had been ordered in January according to an email Hendrik wrote me on the day I paid the first tranche of the total costs (in January 2020). Turned out it was not ordered, and AI had the cheekiness to send a new quote which was almost 15,000 higher than the one from January because the Rand weakened to the dollar! The battery was eventually delivered 5 weeks after I paid a still higher price for it, and not within the promised 2 weeks after receipt of payment. I think any reader will understand that AI is not the company to hire for installation of any solar system. And do not let them touch your electrical installation, ever.
1 reviews | Active since Jan 2020
Thanks for helping us out with the basic concepts of ai.
1 reviews | Active since Jan 2020
Thanks for helping us out with the basic concepts of ai.
1 reviews | Active since Jan 2020
Based on a recommendation by a family member I have, amongst others, approached Hendrik Nagel from Artificial Intelligence for an accessment of my requirement and for a proposal. Their price was very good for my system and I am very impressed with Hendrik and his team’s professionalism and quality of work. My system is is performing to expectation
1 reviews | Active since Jan 2020
Based on a recommendation by a family member I have, amongst others, approached Hendrik Nagel from Artificial Intelligence for an accessment of my requirement and for a proposal. Their price was very good for my system and I am very impressed with Hendrik and his team’s professionalism and quality of work. My system is is performing to expectation
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