AA
Attlee Agency (Pty) Ltd
Unclaimed Business
AA
Attlee Agency (Pty) Ltd
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Radostin M
1 reviews | Active since Jan 2020
28 Feb 2025, 10:10
Incapable of managing, careless and just giving empty promises
This "company" must be closed down. They simply can't manage complexes. In October and November they messed the accounts for the whole complex. In January and February they messed my water bills, overcharging me. When I pointed to them, they ignored my mails, when I pointed again in few days, they sent me AGAIN wrong account. When I pointed to them the 3rd time with pictures and invoices how incapable are they, they gave me promise to rectify it in 3 days, of course again nothing. Now I have to do their job, for which I pay them, I have to pay them, I have to rectify their stupid mistakes and on top of them I have to beg them to pay the overcharge.
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Radostin M
1 reviews | Active since Jan 2020
28 Feb 2025, 10:10
Incapable of managing, careless and just giving empty promises
This "company" must be closed down. They simply can't manage complexes. In October and November they messed the accounts for the whole complex. In January and February they messed my water bills, overcharging me. When I pointed to them, they ignored my mails, when I pointed again in few days, they sent me AGAIN wrong account. When I pointed to them the 3rd time with pictures and invoices how incapable are they, they gave me promise to rectify it in 3 days, of course again nothing. Now I have to do their job, for which I pay them, I have to pay them, I have to rectify their stupid mistakes and on top of them I have to beg them to pay the overcharge.
0
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Heidi B
1 reviews | Active since Jan 2020
11 Oct 2024, 12:58
OUTSTANDING MEMBERSHIP FEES - REMINDER
This is a revised review following a legal notice I received today related to my first review, which was a direct copy of my first correspondence sent to Attlee Agency on the following matter. A calendar month ago, a staffer employed at Attlee Agency sent out a payment reminder email that I perceived to be offensive, in it's tone, in it's erroneous content, and in it's overall presentation. I immediately requested this staffer concerned to disclose to me who the author was, after this staffer denied being the author. I made it clear that I wanted to engage directly with the person who gave her the content and styling for the email. It's now been one calendar month since my initial inquiry to this staffer, and the staffer has still not disclosed whom she claims instructed her to send out the message as it was received by us. She has also failed to provide credible evidence that she sent the statement before it's due date, as I mentioned to her that her reminder email received was the first time we were seeing the payment reminder statement. The first time we saw the payment reminder statement, it was a mere 10 days post statement due date. The statement itself that was distributed, has a number of errors on it that I have asked be corrected. That has not been done as yet either, as I have not received a corrected version of the statement. I await Attlee Agency's full and proper reply to my concerns raised with three of it's members / staffers.
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Heidi B
1 reviews | Active since Jan 2020
11 Oct 2024, 12:58
OUTSTANDING MEMBERSHIP FEES - REMINDER
This is a revised review following a legal notice I received today related to my first review, which was a direct copy of my first correspondence sent to Attlee Agency on the following matter. A calendar month ago, a staffer employed at Attlee Agency sent out a payment reminder email that I perceived to be offensive, in it's tone, in it's erroneous content, and in it's overall presentation. I immediately requested this staffer concerned to disclose to me who the author was, after this staffer denied being the author. I made it clear that I wanted to engage directly with the person who gave her the content and styling for the email. It's now been one calendar month since my initial inquiry to this staffer, and the staffer has still not disclosed whom she claims instructed her to send out the message as it was received by us. She has also failed to provide credible evidence that she sent the statement before it's due date, as I mentioned to her that her reminder email received was the first time we were seeing the payment reminder statement. The first time we saw the payment reminder statement, it was a mere 10 days post statement due date. The statement itself that was distributed, has a number of errors on it that I have asked be corrected. That has not been done as yet either, as I have not received a corrected version of the statement. I await Attlee Agency's full and proper reply to my concerns raised with three of it's members / staffers.
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Heidi B
1 reviews | Active since Jan 2020
11 Oct 2024, 09:29
One Calendar Month On, I Still Await Attlee Agency's Resolution Of My Legitimate Complaint
A calendar month ago, a staffer employed at Attlee Agency sent out a payment reminder email that I perceived to be as offensive, both in it's tone, erroneous content, and overall presentation. I immediately requested this staffer to disclose to me who the author was, after this person denied being the author. I made it clear that I wanted to engage directly with the person who aut****d the email. It's been one calendar month since my initial inquiry to this staffer, and the staffer has still not disclosed whom she claims instructed her to send out the message as it was received by us. She has also failed to provide credible evidence of the first statement request she claims to have sent before the offensive reminder was sent out, a mere 10 days post statement due date. The statement itself that was distributed, has a number of errors on it that I have asked be corrected. That has not been done as yet either, as I have not received a corrected version of the statement. I have attempted to engage with a person shown on Attlee's website as a Director, but I have not received any acknowledgment or reply to my correspondence from this person. Attlee Agency has a responsibility to conduct it's business in a fair, reasonable and professional manner. As a client of the Agency, I have a right to be treated professionally, and to have my inquiries handled effectively, of not by the staffer concerned, then certainly by the leadership in the Company. I still await Attlee Agency's leadership responses to my inquiries. The three people with whom I have communicated during the past calendar month, know in detail what they need to know, in order to resolve my legitimate customer complaint in full. I call on Attlee Agency leadership to address this matter directly with me now. I place on record that after waiting patiently for one month to have my concerns addressed, I received a legal letter today, which I'll leave to your imagination as to it's content. I've done nothing *******, and will not close this matter until Attlee Agency addresses all of my concerns properly.
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Heidi B
1 reviews | Active since Jan 2020
11 Oct 2024, 09:29
One Calendar Month On, I Still Await Attlee Agency's Resolution Of My Legitimate Complaint
A calendar month ago, a staffer employed at Attlee Agency sent out a payment reminder email that I perceived to be as offensive, both in it's tone, erroneous content, and overall presentation. I immediately requested this staffer to disclose to me who the author was, after this person denied being the author. I made it clear that I wanted to engage directly with the person who aut****d the email. It's been one calendar month since my initial inquiry to this staffer, and the staffer has still not disclosed whom she claims instructed her to send out the message as it was received by us. She has also failed to provide credible evidence of the first statement request she claims to have sent before the offensive reminder was sent out, a mere 10 days post statement due date. The statement itself that was distributed, has a number of errors on it that I have asked be corrected. That has not been done as yet either, as I have not received a corrected version of the statement. I have attempted to engage with a person shown on Attlee's website as a Director, but I have not received any acknowledgment or reply to my correspondence from this person. Attlee Agency has a responsibility to conduct it's business in a fair, reasonable and professional manner. As a client of the Agency, I have a right to be treated professionally, and to have my inquiries handled effectively, of not by the staffer concerned, then certainly by the leadership in the Company. I still await Attlee Agency's leadership responses to my inquiries. The three people with whom I have communicated during the past calendar month, know in detail what they need to know, in order to resolve my legitimate customer complaint in full. I call on Attlee Agency leadership to address this matter directly with me now. I place on record that after waiting patiently for one month to have my concerns addressed, I received a legal letter today, which I'll leave to your imagination as to it's content. I've done nothing *******, and will not close this matter until Attlee Agency addresses all of my concerns properly.
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Heidi B
1 reviews | Active since Jan 2020
10 Sept 2024, 16:47
Attlee Agency Is Totally Out Of Line, Unnecessarily Aggressive & Unprofessional
Attlee Agency.... Subject: Discrepancies and Concerns Regarding Notification of Outstanding Membership Fees Dear Julie, I am writing to formally address the recent correspondence from your agency dated 10 September 2024, regarding an alleged outstanding payment for membership fees which was marked with the header "OUTSTANDING MEMBERSHIP FEES - REMINDER". I must express my dissatisfaction not only with the unexpected financial demand but also with the manner in which this notification was presented. Firstly, it is important to note that the invoice and statement pertaining to these fees were received for the first time today, Tuesday the 10th September 2024, despite your records indicating that these fees were due on 31 August 2024. This discrepancy has not afforded us the appropriate or usual time to process such payments, which is not only unfair but also highly unprofessional. Moreover, the validity time frame indicated in the statement is incorrect. It states the coverage period as 01 July 2024 to 30 September 2024, whereas it should presumably read from 01 July 2024 to 30 September 2025. This error further complicates matters and calls into question the accuracy of your financial records and billing processes. The presentation of the reminder in large, bold, black capitals with a bright red backdrop is unnecessarily aggressive and unprofessional. This method of communication is not conducive to a cooperative relationship; rather, it is alienating and confrontational, which is deeply concerning for an ongoing professional engagement. Given these points, I request a complete and detailed explanation of the following: The late provision of the invoice and statement which should have been sent well in advance of the due date. The error in the membership fee period covered by the statement. The rationale behind the chosen format and tone of the reminder notification. Please correct the stated billing period immediately and provide a new, accurate invoice reflecting the correct dates. I also urge you to reconsider your communication strategy to foster a more respectful and professional tone with your members. We would appreciate a prompt response to this letter, rectifying these issues, and ensuring that such oversights and communication missteps are not repeated. Thank you for your attention to these matters. We look forward to your swift action and a revised approach in future interactions. Sincerely,
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Heidi B
1 reviews | Active since Jan 2020
10 Sept 2024, 16:47
Attlee Agency Is Totally Out Of Line, Unnecessarily Aggressive & Unprofessional
Attlee Agency.... Subject: Discrepancies and Concerns Regarding Notification of Outstanding Membership Fees Dear Julie, I am writing to formally address the recent correspondence from your agency dated 10 September 2024, regarding an alleged outstanding payment for membership fees which was marked with the header "OUTSTANDING MEMBERSHIP FEES - REMINDER". I must express my dissatisfaction not only with the unexpected financial demand but also with the manner in which this notification was presented. Firstly, it is important to note that the invoice and statement pertaining to these fees were received for the first time today, Tuesday the 10th September 2024, despite your records indicating that these fees were due on 31 August 2024. This discrepancy has not afforded us the appropriate or usual time to process such payments, which is not only unfair but also highly unprofessional. Moreover, the validity time frame indicated in the statement is incorrect. It states the coverage period as 01 July 2024 to 30 September 2024, whereas it should presumably read from 01 July 2024 to 30 September 2025. This error further complicates matters and calls into question the accuracy of your financial records and billing processes. The presentation of the reminder in large, bold, black capitals with a bright red backdrop is unnecessarily aggressive and unprofessional. This method of communication is not conducive to a cooperative relationship; rather, it is alienating and confrontational, which is deeply concerning for an ongoing professional engagement. Given these points, I request a complete and detailed explanation of the following: The late provision of the invoice and statement which should have been sent well in advance of the due date. The error in the membership fee period covered by the statement. The rationale behind the chosen format and tone of the reminder notification. Please correct the stated billing period immediately and provide a new, accurate invoice reflecting the correct dates. I also urge you to reconsider your communication strategy to foster a more respectful and professional tone with your members. We would appreciate a prompt response to this letter, rectifying these issues, and ensuring that such oversights and communication missteps are not repeated. Thank you for your attention to these matters. We look forward to your swift action and a revised approach in future interactions. Sincerely,
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Replies (0)NS
Nathan S
1 reviews | Active since Jan 2020
20 Feb 2024, 14:24
Atlee Agency By Far the Worst Property Agency
By far the worst Property Agency to have run your block of flats. Their portfolio manager Lana is once of the worst people to deal with,never taking responsibility for her actions and gives Atlee a bad name. They would rather work against you as a client and save faces with others and it's trustees.we have charges on our Levies which don't even make sense. Never thinking of the owners and residence they are suppose to take care off but rather have them dig deeper holes in their pockets during this hard times.
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Nathan S
1 reviews | Active since Jan 2020
20 Feb 2024, 14:24
Atlee Agency By Far the Worst Property Agency
By far the worst Property Agency to have run your block of flats. Their portfolio manager Lana is once of the worst people to deal with,never taking responsibility for her actions and gives Atlee a bad name. They would rather work against you as a client and save faces with others and it's trustees.we have charges on our Levies which don't even make sense. Never thinking of the owners and residence they are suppose to take care off but rather have them dig deeper holes in their pockets during this hard times.
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Replies (0)CD
C D
1 reviews | Active since Jan 2020
16 Aug 2023, 14:51
Avoid this company at all costs
Terrible company. Steve Pool threatened my family, he is a gangster and uses gangster tactics to intimidate the owners. He has no people skills and should NOT be in business. Be very careful of allowing this company to run your complex. Steve Pool is on steroids, highly aggressive and is a very dangerous man.
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C D
1 reviews | Active since Jan 2020
16 Aug 2023, 14:51
Avoid this company at all costs
Terrible company. Steve Pool threatened my family, he is a gangster and uses gangster tactics to intimidate the owners. He has no people skills and should NOT be in business. Be very careful of allowing this company to run your complex. Steve Pool is on steroids, highly aggressive and is a very dangerous man.
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yourworstnightmare Y
1 reviews | Active since Jan 2020
9 Mar 2020, 09:05
Dishonest Property Agency
Had the worst experience of rental account managed by Attlee Agency. Please check your statements carefully for ongoing short-changing and better yet, go elsewhere and pay more!
Helpful (0)
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yourworstnightmare Y
1 reviews | Active since Jan 2020
9 Mar 2020, 09:05
Dishonest Property Agency
Had the worst experience of rental account managed by Attlee Agency. Please check your statements carefully for ongoing short-changing and better yet, go elsewhere and pay more!
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Dhanasagri P
1 reviews | Active since Jan 2020
13 Aug 2018, 13:48
Unfair Judgement Order Imposed by Somerset Park Home Owners' Association
Attlee Agency posted the account statements for the Somerset Park Home Owners' Association to the incorrect postal address for the last 18 years. Attlee Agency telephonically confirmed in April 2018, that the outstanding balance due to the Somerset Park Home Owners' Association account was R4 232.03. The account was settled in full on 24 April 2018. An updated statement reflect Summons and Sheriff's fees of R1 291.30 have been charged on 31 May 2018. We have requested that the invoice be corrected by removing the cost for the Summons and the Sheriff's fees as it accrued after the account had been settled in full and the Summons to which Attlee Agency are referring were never handed to us or signed by us. Attlee Agency advised that they are not authorized to remove the additional charges that appear on the account, as these are due and payable by us, per the Rules of Somerset Park Home Owners’ Association. Attlee Agency also advised that they are not allowed to provide us with the contact details of the directors of the Somerset Park Home Owners' Association and that we are not allowed to contact the directors directly. The most serious and major life changing problem now is that as a result of the information provided by Attlee Agency, the Somerset Park Home Owners' Association have imposed a judgment order against our credit records which is adversely affecting our credit status. I have received legal advice confirming that only a lawyer can lodge a rescission application with the court. The legal cost for this application is between R3 000 to R5 000. These associated costs have now become our responsibility and we feel that this is grossly unfair. I have requested that Attlee Agency together with the Somerset Park Home Owners' Association, correct their error and bear the full cost thereof, and await a response. Please can you assist with what my options and recourse is in this situation.
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Dhanasagri P
1 reviews | Active since Jan 2020
13 Aug 2018, 13:48
Unfair Judgement Order Imposed by Somerset Park Home Owners' Association
Attlee Agency posted the account statements for the Somerset Park Home Owners' Association to the incorrect postal address for the last 18 years. Attlee Agency telephonically confirmed in April 2018, that the outstanding balance due to the Somerset Park Home Owners' Association account was R4 232.03. The account was settled in full on 24 April 2018. An updated statement reflect Summons and Sheriff's fees of R1 291.30 have been charged on 31 May 2018. We have requested that the invoice be corrected by removing the cost for the Summons and the Sheriff's fees as it accrued after the account had been settled in full and the Summons to which Attlee Agency are referring were never handed to us or signed by us. Attlee Agency advised that they are not authorized to remove the additional charges that appear on the account, as these are due and payable by us, per the Rules of Somerset Park Home Owners’ Association. Attlee Agency also advised that they are not allowed to provide us with the contact details of the directors of the Somerset Park Home Owners' Association and that we are not allowed to contact the directors directly. The most serious and major life changing problem now is that as a result of the information provided by Attlee Agency, the Somerset Park Home Owners' Association have imposed a judgment order against our credit records which is adversely affecting our credit status. I have received legal advice confirming that only a lawyer can lodge a rescission application with the court. The legal cost for this application is between R3 000 to R5 000. These associated costs have now become our responsibility and we feel that this is grossly unfair. I have requested that Attlee Agency together with the Somerset Park Home Owners' Association, correct their error and bear the full cost thereof, and await a response. Please can you assist with what my options and recourse is in this situation.
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