Warranty not worth the paper its written on.

Absolutely Appalling Service – Avoid at All Costs

I purchased an ice maker from this company for nearly R3,000, which came with a six-month warranty full of fine print. After just one month of use, the unit completely failed—it simply stopped working.

I returned it under warranty, and it’s now been sitting with them for over a month with zero progress. Every time I follow up, I’m told the technician is still “busy” with it. Apparently, they’re “waiting for parts”—yet when I question what part exactly, the story suddenly changes. First it’s one thing, then it’s another, depending on how much pressure you apply. It’s clear they’re just stalling.

They refuse to offer a refund and have made no meaningful effort to resolve the issue. I’m now left with nothing—no working product, no refund, and no accountability from their side.

Do not waste your money here. The service is dishonest, evasive, and completely unprofessional. In my experience, they have no intention of honoring their warranty or respecting their customers. Avoid these shiesters at all costs.