A
Auralei.com
Unclaimed Business
A
Performance(last 12 months):
Ranked In Retail
#53NPS Score
0Unlikely
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHW
Hannelie W
1 reviews | Active since Jan 2020
19 Sept 2017, 12:00
"Tricked into Terms and Conditions" - have not received "trial/special" product
Good Day - I would like to share my VERY BAD experience with PowerBurn and Auralei Facial Serum. Months ago (several months) I purchased an introductory product (this facial serum) that was on trial/special. When I looked at the advert it clearly stated that it was an introductory product (on special) and one only need to pay for the shipment. SHOULD one wish to continue with the product you can subscribe (if you are obviously happy with this product). A simple transaction with your credit or debit card detail (I have purchased similar products before and all went perfectly - I received my products and paid for these and there were no problems ... none). This product "Auralei" Facial Serum will then be shipped to me and it was around R65.00 as I only needed to pay for the shipment. About one or two months later I noticed small amounts that went of my debit card - I was ill at the time and did not pay much attention - I thought that this "Powerburn" third party deducts the money obo Checkers or Spar or PnPay as I often buy a few groceries throughout the week. My own mistake that I did not pay serious attention to this. I was visiting my one Sister on their farm about two months ago and noticed that an amount of around R300 (just to round it off) went off - Powerburn again. Another amount went off - I did not have good internet reception and did not pay attention to this. About a month ago one Saturday morning an amount of R1,350-00 (rounded off) went off my debit card account. I immediately phoned ABSA Fraud Line and had my card stopped - but the amount was already reserved by PowerBurn. I stopped my debit card. I then started searching for this "Powerburn" - I battled for almost two days - could not find a proper website or contact detail (phone numbers or e-mail addresses) - it is like this company is a "third party" - distributing beauty, slimming, and all other kind of products. I eventually traced an e-mail from them in my archives. I mailed them and told them how unhappy I was and that I did not give them permission to continue ordering products for me or to deduct ANY MONEY from my account!! They responded by informing me that I needed to go "online" with their support teams. I went "online" and explained my predicament and unhappiness with them. They simply informed me that when I purchased that "trial/special" product I AGREED TO THE SUBSCRIPTION - EXPLAINED IN THEIR TERMS AND CONDITIONS. Well - I did not see anything anywhere to tell my that before I purchase THIS PRODUCT that I need to familiarize myself with their T&C and that I have to agree to it !!! THEY TRICKED ME - I PURCHASED THE "TRIAL PRODUCT" AND THEY AUTOMATICALLY CONTINUED DEDUCTING MONEY FOR MY "SUBSCRIPTION" !!! I explained to them that it was disgusting and that I was extremely unhappy. I have not received the "trial/special" product ... till this day ... so how could I agree to any subscription and the continuous use of their products ?? I have been in contact with this PowerBurn - so many e-mails and "online" chats followed. ABSA Fraud Division went into the matter and told me that this company indeed has this "hidden" Terms and Conditions clause. They cancelled my card but unfortunately could not keep the "reserved" R3,350 - that it was now between myself and the merchant. Many other e-mails followed and eventually a Sales Person / Consultant from their Support Division (South Africa) phoned me (but no physical address). They promised that they would cancel all the transactions and that I am no longer on their subscription list. I explained to them that it is IMPOSSIBLE TO AGREE TO SUBSCRIPTION AND THE USE OF THEIR PRODUCT if I have not even received the first product ... and to this day I have not received any products. They forwarded me shipment number but could not give me a tracking number - I have been to our local post office but they have not received anything and cannot trace the product/s without a tracking number. I sent more e-mails asking them about the big amounts that went off ?? Again they confirmed via e-mail that all transactions have been cancelled and that I could keep the first product??? Hello - I have already paid for the first product. If they say (and they have confirmed more than once) that they have cancelled all transactions (all the other amounts that went off) how come I have not received any refunds from them. They confirmed more than once that they have cancelled ALL transactions - I have asked again and again for my money. Whenever I go "online" to request my money I have to start from scratch (history) and they keep coming back with ALL TRANSACTIONS HAVE BEEN CANCELLED. It looks like the first product has been shipped but no other products ... where is my refund? How can I get my money back from them? It is around R2,000 that I need as I am on disability pension. I have learned a hard lesson - I will never ever buy anything on internet again - I should have done it through Amazon - I am so cross with myself. STAY CLEAR FROM THIS AURALEI / POWERBURN PRODUCTS / SUPPLIERS. I really don't know what to do.
Helpful (0)
|Replies (0)HW
Hannelie W
1 reviews | Active since Jan 2020
19 Sept 2017, 12:00
"Tricked into Terms and Conditions" - have not received "trial/special" product
Good Day - I would like to share my VERY BAD experience with PowerBurn and Auralei Facial Serum. Months ago (several months) I purchased an introductory product (this facial serum) that was on trial/special. When I looked at the advert it clearly stated that it was an introductory product (on special) and one only need to pay for the shipment. SHOULD one wish to continue with the product you can subscribe (if you are obviously happy with this product). A simple transaction with your credit or debit card detail (I have purchased similar products before and all went perfectly - I received my products and paid for these and there were no problems ... none). This product "Auralei" Facial Serum will then be shipped to me and it was around R65.00 as I only needed to pay for the shipment. About one or two months later I noticed small amounts that went of my debit card - I was ill at the time and did not pay much attention - I thought that this "Powerburn" third party deducts the money obo Checkers or Spar or PnPay as I often buy a few groceries throughout the week. My own mistake that I did not pay serious attention to this. I was visiting my one Sister on their farm about two months ago and noticed that an amount of around R300 (just to round it off) went off - Powerburn again. Another amount went off - I did not have good internet reception and did not pay attention to this. About a month ago one Saturday morning an amount of R1,350-00 (rounded off) went off my debit card account. I immediately phoned ABSA Fraud Line and had my card stopped - but the amount was already reserved by PowerBurn. I stopped my debit card. I then started searching for this "Powerburn" - I battled for almost two days - could not find a proper website or contact detail (phone numbers or e-mail addresses) - it is like this company is a "third party" - distributing beauty, slimming, and all other kind of products. I eventually traced an e-mail from them in my archives. I mailed them and told them how unhappy I was and that I did not give them permission to continue ordering products for me or to deduct ANY MONEY from my account!! They responded by informing me that I needed to go "online" with their support teams. I went "online" and explained my predicament and unhappiness with them. They simply informed me that when I purchased that "trial/special" product I AGREED TO THE SUBSCRIPTION - EXPLAINED IN THEIR TERMS AND CONDITIONS. Well - I did not see anything anywhere to tell my that before I purchase THIS PRODUCT that I need to familiarize myself with their T&C and that I have to agree to it !!! THEY TRICKED ME - I PURCHASED THE "TRIAL PRODUCT" AND THEY AUTOMATICALLY CONTINUED DEDUCTING MONEY FOR MY "SUBSCRIPTION" !!! I explained to them that it was disgusting and that I was extremely unhappy. I have not received the "trial/special" product ... till this day ... so how could I agree to any subscription and the continuous use of their products ?? I have been in contact with this PowerBurn - so many e-mails and "online" chats followed. ABSA Fraud Division went into the matter and told me that this company indeed has this "hidden" Terms and Conditions clause. They cancelled my card but unfortunately could not keep the "reserved" R3,350 - that it was now between myself and the merchant. Many other e-mails followed and eventually a Sales Person / Consultant from their Support Division (South Africa) phoned me (but no physical address). They promised that they would cancel all the transactions and that I am no longer on their subscription list. I explained to them that it is IMPOSSIBLE TO AGREE TO SUBSCRIPTION AND THE USE OF THEIR PRODUCT if I have not even received the first product ... and to this day I have not received any products. They forwarded me shipment number but could not give me a tracking number - I have been to our local post office but they have not received anything and cannot trace the product/s without a tracking number. I sent more e-mails asking them about the big amounts that went off ?? Again they confirmed via e-mail that all transactions have been cancelled and that I could keep the first product??? Hello - I have already paid for the first product. If they say (and they have confirmed more than once) that they have cancelled all transactions (all the other amounts that went off) how come I have not received any refunds from them. They confirmed more than once that they have cancelled ALL transactions - I have asked again and again for my money. Whenever I go "online" to request my money I have to start from scratch (history) and they keep coming back with ALL TRANSACTIONS HAVE BEEN CANCELLED. It looks like the first product has been shipped but no other products ... where is my refund? How can I get my money back from them? It is around R2,000 that I need as I am on disability pension. I have learned a hard lesson - I will never ever buy anything on internet again - I should have done it through Amazon - I am so cross with myself. STAY CLEAR FROM THIS AURALEI / POWERBURN PRODUCTS / SUPPLIERS. I really don't know what to do.
0
Replies (0)Ljvr
Linda jansen van rensburg
1 reviews | Active since Jan 2020
27 Aug 2017, 21:09
CONNING PEOPLE
I have ordered a product from them, not reading the fine print on the left of the page. As i wanted to order the second product i saw this is a scam, getting people to buy these products - you only pay for postage, but then they force you to buy the product at the cost of hundreds of rand every month. There is no way of stopping this as emails gets returned undelivered. Phone does not work either!!!!! I tried to cancel it minutes after the transaction went though, but i can not get hold of them!!!!!!!!!!!!!! I DO NOT WANT THIS ANYMORE, IT SEEMS LIKE THIS IS A SCAM!!!!!!! IF NOT..... CANCEL MY ORDER AND RETURN PAYMENT, AS I CAN NOT GET HOLD OF YOU .
Helpful (0)
|Replies (0)Ljvr
Linda jansen van rensburg
1 reviews | Active since Jan 2020
27 Aug 2017, 21:09
CONNING PEOPLE
I have ordered a product from them, not reading the fine print on the left of the page. As i wanted to order the second product i saw this is a scam, getting people to buy these products - you only pay for postage, but then they force you to buy the product at the cost of hundreds of rand every month. There is no way of stopping this as emails gets returned undelivered. Phone does not work either!!!!! I tried to cancel it minutes after the transaction went though, but i can not get hold of them!!!!!!!!!!!!!! I DO NOT WANT THIS ANYMORE, IT SEEMS LIKE THIS IS A SCAM!!!!!!! IF NOT..... CANCEL MY ORDER AND RETURN PAYMENT, AS I CAN NOT GET HOLD OF YOU .
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Replies (0)eS
erika S
1 reviews | Active since Jan 2020
18 May 2017, 11:09
Scam
<p>Auralei ask people to sign up for a trial for their products on facebook. Be careful not to respond to the advert or to sign up. They ask for credit card details for the postage and packaging. The only problem is that you have not signed up for a trial product but have enetered into a contract to receive monthly products and despite trying to cancell your order they deduct monies off your account. It seems that they have been doing this worldwide to customers and that it is impossible to cancell orders or get your money refunded. Their call cente is most unhelpful and despite confirming the cancellation of orders in writing they still continue to deduct monies of your account. Got to wonder about the quality of their products if the only way the can sell it is to scam people into monthly deliveries. </p>
Helpful (0)
|Replies (0)eS
erika S
1 reviews | Active since Jan 2020
18 May 2017, 11:09
Scam
<p>Auralei ask people to sign up for a trial for their products on facebook. Be careful not to respond to the advert or to sign up. They ask for credit card details for the postage and packaging. The only problem is that you have not signed up for a trial product but have enetered into a contract to receive monthly products and despite trying to cancell your order they deduct monies off your account. It seems that they have been doing this worldwide to customers and that it is impossible to cancell orders or get your money refunded. Their call cente is most unhelpful and despite confirming the cancellation of orders in writing they still continue to deduct monies of your account. Got to wonder about the quality of their products if the only way the can sell it is to scam people into monthly deliveries. </p>
0
Replies (0)NT
Ntombifuthi T
1 reviews | Active since Jan 2020
28 Aug 2016, 19:38
Unauthorised transactions
<p>On the first August they saent me an email for an opportunity to get their product for free only pay R73 shipping i did take the offer only they saved my card details and they keep coming back for more as after 2 days of that payment another transaction took place but bcos it was a small amount i did not worry until yesterday when they did a transactiong of R1360 from my cheque account , send them an email there is not response . Good people never put your card number with them as they scam people </p>
Helpful (0)
|Replies (0)NT
Ntombifuthi T
1 reviews | Active since Jan 2020
28 Aug 2016, 19:38
Unauthorised transactions
<p>On the first August they saent me an email for an opportunity to get their product for free only pay R73 shipping i did take the offer only they saved my card details and they keep coming back for more as after 2 days of that payment another transaction took place but bcos it was a small amount i did not worry until yesterday when they did a transactiong of R1360 from my cheque account , send them an email there is not response . Good people never put your card number with them as they scam people </p>
0
Replies (0)CM
Candida M
1 reviews | Active since Jan 2020
1 Oct 2015, 12:40
DO NOT BUY SKINCARE ONLINE FROM AURALEI !!!!!
Hey people. I got the shock of my life today. I purchased skin care products x 2 online on the 4th of Sept 2015 already, independently advertised online & priced at R131 & R104 for the face creams. Not $'s, R's!. \Best ever anti-aging cream ever
Helpful (0)
|Replies (0)CM
Candida M
1 reviews | Active since Jan 2020
1 Oct 2015, 12:40
DO NOT BUY SKINCARE ONLINE FROM AURALEI !!!!!
Hey people. I got the shock of my life today. I purchased skin care products x 2 online on the 4th of Sept 2015 already, independently advertised online & priced at R131 & R104 for the face creams. Not $'s, R's!. \Best ever anti-aging cream ever
0
Replies (0)