IF YOU ARE DEALING WITH ATO EAZE/INSUREAFRICA BE AWARE!

IF YOU ARE DEALING WITH ATO EAZE/INSUREAFRICA BE AWARE! If you are dealing with AtoEaze/InsureAfrica be aware! In April 2021 we took out a mechanical warranty for a Hyundai Santa Fe with Auto Eaze which is currently managed by InsureAfrica a Registered Financial Services Provider. The policy number was 2945185-AE1280. All bank payments for the past 29 months have been paid against this policy number. On submitting a claim in August 2023, InsureAfrica informed us that they do not have such apolicy on record. According to them, however, they did have a policy registered against my brother’s ID. On tracing the warranty against the ID we were also told by a Mr Mpumelelo Madi, Claims Administrator for InsureAfrica, that, according to their telephone records of the on-line transaction, the warranty was for a Kia Sportage and not for a Hyndai Santa Fe, and that if we wanted to claim we would have to take out a new policy for the Santa Fe! We requested a copy of the on-line telephonic transaction to clarify the issue of the allegedly incorrect correct vehicle being insured, whereupon we were told that the matter had been escalated to management and that “you will receive feedback." There has since been no feedback, communication or further response. On following up on our claim we were informed by Mr Mpumelelo Madi that we should contact the complaints division. A day later he e-mailed me the e-mail address of the complaints division. I followed up and managed to get hold of a person who identified himself as Clint who undertook to e-mail us a copy of the voice recording. We have as yet not received any communication from InsureAfrica We have since referred the matter to the Ombudsman for short Term Insurance. Strangely enough the Ombudsman rep**** that they could not assist in the matter as AutoEaze had been liquidated. InsureAfrica had been receiving monthly premiums for more than a year on behalf of AutoEaze which had been liquidated without advising us of any changes. So where is the end or beginning of this shenanigan? I have a warranty for a car that does not exist and a broker that denies any accountability. The FSCA will have to determine whether it is legal and accepted practice to keep on receiving monthly premiums for a company that has been liquidated and to pose as an administrator for such company without advising or communicating with the client? The company is not worth the one star rating required by the Hello Peter system.