Autoboys
Claimed Business
AI Review Summary
Based on recent customer reviews, Autoboys receives polarized feedback. Positive experiences highlight professional, friendly technicians who arrive on time and complete windscreen replacements efficiently, with standout praise for branches like Paarl and Durban. However, a significant number of customers report missed or delayed appointments, poor follow-up communication, and unresolved quality issues such as leaking windscreens and damage caused during installation. Pricing concerns and perceived lack of accountability further frustrate dissatisfied customers, pointing to inconsistency across branches.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
14
Recommended: Likely
Review Distribution
3.4|20 Reviews
May '25 - Apr '26
5(57.9%)
4(5.3%)
3(0%)
2(5.3%)
1(31.6%)
5(57.9%)
4(5.3%)
3(0%)
2(5.3%)
1(31.6%)
Frequently Asked Questions About Autoboys
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePA
Percival A
1 reviews | Active since Jan 2020
17 Mar 2026, 11:19
Windscreen replacement
Very friendly Very punctual Communicate well Very effective and profesional
Helpful (0)
|Replies (0)PA
Percival A
1 reviews | Active since Jan 2020
17 Mar 2026, 11:19
Windscreen replacement
Very friendly Very punctual Communicate well Very effective and profesional
0
Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
9 Mar 2026, 09:42
White dirty faces Don't Greet Non Whites🙄
Visit AUTOBOYS PORT ELIZABETH white staff members don't GREET NON WHITE CUSTOMERS they will give you a dirty look with there dirty non washing faces, and smelly dirty clothes. Sies I have never felt such disgust. Btw I am Portuguese I am European 🇪🇺 I am white. White Afrikaaners are rude.
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
9 Mar 2026, 09:42
White dirty faces Don't Greet Non Whites🙄
Visit AUTOBOYS PORT ELIZABETH white staff members don't GREET NON WHITE CUSTOMERS they will give you a dirty look with there dirty non washing faces, and smelly dirty clothes. Sies I have never felt such disgust. Btw I am Portuguese I am European 🇪🇺 I am white. White Afrikaaners are rude.
0
Replies (0)SL
Shaun L
1 reviews | Active since Jan 2020
3 Mar 2026, 17:45
Efficient and reliable
Installed our windscreen due to an insurance claim, found their service really good - when I spoke to them on the phone they were on top of everything and they arrived when we planned for them to arrive.
Helpful (0)
|Replies (0)SL
Shaun L
1 reviews | Active since Jan 2020
3 Mar 2026, 17:45
Efficient and reliable
Installed our windscreen due to an insurance claim, found their service really good - when I spoke to them on the phone they were on top of everything and they arrived when we planned for them to arrive.
0
Replies (0)MN
Mr. Nel
1 reviews | Active since Jan 2020
26 Feb 2026, 12:50
TAKING ADVANTAGE OF INSURANCE. OVERCHARGING!
Autoboys, Your quote on a windscreen for 2010 JIMNY is R4,700! PG Glass quote us R3,500! We must pay 25% excess as pensioners. Why are you taking advantage with PRIME INSURANCE?? I FILED A COMPLAINT WITH PRIME. ALSO YOUR AGENT SAYS YOU CANNOT NEGOTIATE A BETTER PRICE FOR THE CUSTOMER...?! WE ARE NOT HAPPY! Groete/Kind Regards, Hennie Nel Cell: 083 395 0629
Helpful (0)
|Replies (0)MN
Mr. Nel
1 reviews | Active since Jan 2020
26 Feb 2026, 12:50
TAKING ADVANTAGE OF INSURANCE. OVERCHARGING!
Autoboys, Your quote on a windscreen for 2010 JIMNY is R4,700! PG Glass quote us R3,500! We must pay 25% excess as pensioners. Why are you taking advantage with PRIME INSURANCE?? I FILED A COMPLAINT WITH PRIME. ALSO YOUR AGENT SAYS YOU CANNOT NEGOTIATE A BETTER PRICE FOR THE CUSTOMER...?! WE ARE NOT HAPPY! Groete/Kind Regards, Hennie Nel Cell: 083 395 0629
0
Replies (0)GI
FH
Farhana H
1 reviews | Active since Jan 2020
18 Feb 2026, 10:37
POOR SERVICE
They replaced my windscreen, which is leaking into the car when it rains. For months I have been trying to get them to assist me. It has been alot of back and forth. They NEVER get back to me, I have been doing ALL the follow ups. THey told me to bring the car in twice, and both times said they will call me when to bring the car in as the person who will assist in not in! But to no avail.
Helpful (0)
|Replies (0)FH
Farhana H
1 reviews | Active since Jan 2020
18 Feb 2026, 10:37
POOR SERVICE
They replaced my windscreen, which is leaking into the car when it rains. For months I have been trying to get them to assist me. It has been alot of back and forth. They NEVER get back to me, I have been doing ALL the follow ups. THey told me to bring the car in twice, and both times said they will call me when to bring the car in as the person who will assist in not in! But to no avail.
0
Replies (0)N
Nonkululeko
1 reviews | Active since Jan 2020
6 Feb 2026, 13:29
The service gave me ...
The service gave me good effort for my claims and was respectful during the conversation
Helpful (0)
|Replies (0)N
Nonkululeko
1 reviews | Active since Jan 2020
6 Feb 2026, 13:29
The service gave me ...
The service gave me good effort for my claims and was respectful during the conversation
0
Replies (0)lB