AutoFin Assist
Verified Business
AutoFin Assist
Verified Business
65 Reviews (last 12 months)
Responds in 27 hours 45 min
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, AutoFin Assist delivers an outstanding customer experience driven by individually named consultants who are consistently praised for professionalism, patience, and proactive communication. The business excels in Customer Service & Professional Guidance (4.8) and Communication & Responsiveness (4.7). Process Efficiency & Turnaround (4.7) is also a standout strength, with customers frequently describing the experience as seamless and stress-free.
Top Strengths:
- •Customer Service & Professional Guidance: Consultants like Montinique, Layla, Connie, and Lorraine are named repeatedly and described as stars, gems, and assets. Customers praise their patience, professionalism, warmth, and willingness to go the extra mile.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#21Ranked In Loans & Credit
27h 45mReply Time
100 NPSVery Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 42 hours 25 min
TrustIndex
0
Ranking
#21
in Loans & Credit
Avg Reply
27h 45m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 42 hours 25 min
Review Distribution
4.8|65 Reviews
May '25 - Apr '26
5(93.1%)
4(1.7%)
3(1.7%)
2(0%)
1(3.5%)
5(93.1%)
4(1.7%)
3(1.7%)
2(0%)
1(3.5%)
Recent reviews (65)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Jomelia
1 reviews | Active since Jan 2020
2 Feb 2026, 15:35
I recently had the privilege of receiving assistance from Montinique
I recently had the privilege of receiving assistance from Montinique. She was exceptional, she was friendly, helpful and professional from the very beginning. She kept me informed during the whole process and guided me with the utmost support and patience. I will highly recommend Autofin Assist to anyone. Montinique is a great asset to the company and I would highly recommend Montinique
Helpful (0)
|Replies (0)J
Jomelia
1 reviews | Active since Jan 2020
2 Feb 2026, 15:35
I recently had the privilege of receiving assistance from Montinique
I recently had the privilege of receiving assistance from Montinique. She was exceptional, she was friendly, helpful and professional from the very beginning. She kept me informed during the whole process and guided me with the utmost support and patience. I will highly recommend Autofin Assist to anyone. Montinique is a great asset to the company and I would highly recommend Montinique
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Replies (0)B