AS
Automax Service Centre
Claimed Business
AS
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLC
Larissa C
1 reviews | Active since Jan 2020
5 Mar 2024, 06:45
Appreciated
I would just like people to know that Automax Pinetown is the most amazing place to have your services done. All the mechanics are always willing to assist you and their prices are reasonable as well. Thank you, Mike and your team, for always delivering top notch service.
Helpful (0)
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Larissa C
1 reviews | Active since Jan 2020
5 Mar 2024, 06:45
Appreciated
I would just like people to know that Automax Pinetown is the most amazing place to have your services done. All the mechanics are always willing to assist you and their prices are reasonable as well. Thank you, Mike and your team, for always delivering top notch service.
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Replies (0)JM
Jeraldene M
1 reviews | Active since Jan 2020
12 May 2023, 07:50
Worst experience ever
I went into Automax on the 28th of April to have my car serviced. For context, I had taken my car here the previous year for a service as well and also dealt with them again in June 2022. When the car service had been complete, the sales advisor said that I need to pay cash as they do not work with WeBuyCars (Innovation Group) anymore because they take a long time to pay out. This thew me out completely but I paid thr R1800 I had not budgeted for. The next day I start my car and drive a few km out of my complex - the engine light comes on and it starts misfiring. Since it was a long weekend, I then had to pay for a diagnostic test from a mechanic which cost me 350 and I spent an additional 500 to tow my car home when it had broken down. I send Automax an email explaining what had happened and they said to bring the car back which my dad did while I was at work. I then receive an email saying they apologize for the inconvenience and that there was some part that had gotten wet during the engine cleaning they had done. They also then say that it "often happens". In addition to this, I call Innovation Group who had no records of Automax not working with them anymore. Automax now says that they moved away from Bosch and had to re-register with RMI and it was only approved on the day I queried this which was also the same day i brought my car back. Despite this, on my service report received on the 28th of April I have a massive RMI logo on it. After emailing back and forth, Automax has put through the claim but will only refund me once they get the money from Innovation Group. Despite the inconvenience caused and obvious incompetence of their staff they are unremorseful. I have called and emailed and tried my utmost to get this resolved but I would never recommend thos workshop. I'd hate for anyone to experience what I have.
Helpful (0)
|Replies (0)JM
Jeraldene M
1 reviews | Active since Jan 2020
12 May 2023, 07:50
Worst experience ever
I went into Automax on the 28th of April to have my car serviced. For context, I had taken my car here the previous year for a service as well and also dealt with them again in June 2022. When the car service had been complete, the sales advisor said that I need to pay cash as they do not work with WeBuyCars (Innovation Group) anymore because they take a long time to pay out. This thew me out completely but I paid thr R1800 I had not budgeted for. The next day I start my car and drive a few km out of my complex - the engine light comes on and it starts misfiring. Since it was a long weekend, I then had to pay for a diagnostic test from a mechanic which cost me 350 and I spent an additional 500 to tow my car home when it had broken down. I send Automax an email explaining what had happened and they said to bring the car back which my dad did while I was at work. I then receive an email saying they apologize for the inconvenience and that there was some part that had gotten wet during the engine cleaning they had done. They also then say that it "often happens". In addition to this, I call Innovation Group who had no records of Automax not working with them anymore. Automax now says that they moved away from Bosch and had to re-register with RMI and it was only approved on the day I queried this which was also the same day i brought my car back. Despite this, on my service report received on the 28th of April I have a massive RMI logo on it. After emailing back and forth, Automax has put through the claim but will only refund me once they get the money from Innovation Group. Despite the inconvenience caused and obvious incompetence of their staff they are unremorseful. I have called and emailed and tried my utmost to get this resolved but I would never recommend thos workshop. I'd hate for anyone to experience what I have.
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Replies (0)HR
Hugh R
1 reviews | Active since Jan 2020
13 Sept 2021, 06:21
Best service auto part company
I own what has become a rare car in South Africa. I required an altenator belt of specific diamention manufactured by Gates. I emailed twelve outlets Ashwin replied within 24 hours and was the only reply received of the twelve. He not only helped locate the part he also advised best outlet and was prepared to despatch it immediately to that outlet. This was by far the best service from a Auto outlet in months.
Helpful (0)
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Hugh R
1 reviews | Active since Jan 2020
13 Sept 2021, 06:21
Best service auto part company
I own what has become a rare car in South Africa. I required an altenator belt of specific diamention manufactured by Gates. I emailed twelve outlets Ashwin replied within 24 hours and was the only reply received of the twelve. He not only helped locate the part he also advised best outlet and was prepared to despatch it immediately to that outlet. This was by far the best service from a Auto outlet in months.
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Replies (0)fA
fahdiel A
1 reviews | Active since Jan 2020
3 Sept 2019, 08:27
Bosch takes owners cars for joyrides
Please don't send your car to Bosch service station, they will take your car for joyrides. I was told my car needed was still being repaired only to find out they knocked my car and were stalling so that they could have it repaired. Disgusting service and the owner wont even call me. 3 days and waiting.
Helpful (0)
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fahdiel A
1 reviews | Active since Jan 2020
3 Sept 2019, 08:27
Bosch takes owners cars for joyrides
Please don't send your car to Bosch service station, they will take your car for joyrides. I was told my car needed was still being repaired only to find out they knocked my car and were stalling so that they could have it repaired. Disgusting service and the owner wont even call me. 3 days and waiting.
0
Replies (0)fA
fahdiel A
1 reviews | Active since Jan 2020
3 Sept 2019, 08:27
Bosch takes owners cars for joyrides
Please don't send your car to Bosch service station, they will take your car for joyrides. I was told my car needed was still being repaired only to find out they knocked my car and were stalling so that they could have it repaired. Disgusting service and the owner wont even call me. 3 days and waiting.
Helpful (0)
|Replies (0)fA
fahdiel A
1 reviews | Active since Jan 2020
3 Sept 2019, 08:27
Bosch takes owners cars for joyrides
Please don't send your car to Bosch service station, they will take your car for joyrides. I was told my car needed was still being repaired only to find out they knocked my car and were stalling so that they could have it repaired. Disgusting service and the owner wont even call me. 3 days and waiting.
0
Replies (0)PW
Phillip W
1 reviews | Active since Jan 2020
17 Jan 2018, 11:22
Great customer service
My vehicle died on me which i took it to a service center and was told that the engine had to be overhaul, this was done I drove 500km and died again on me. After taking the vehicle back to the service center, 1 year and 6 months later with minimal communication from this service center and a lot of testing with no positive result, it was suggested that i take the vehicle to AUTOMAX SERVICE CENTRE. I can honestly say that from day one,I was contacted to explain what they suspect is wrong and what they are going to do. They communicated every step of the way and went out of their way to ensure the work they did is complete with extra detail on their finding. within a short space of time the vehicle was ready for collection with I would recommend AUTOMAX SERVICE CENTRE to anyone, not only do they have great knowledge to repair but also the service they provide is excellent. Thank you very much Lee, Gerhard and the rest of AUTOMAX SERVICE CENTRE.
Helpful (0)
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Phillip W
1 reviews | Active since Jan 2020
17 Jan 2018, 11:22
Great customer service
My vehicle died on me which i took it to a service center and was told that the engine had to be overhaul, this was done I drove 500km and died again on me. After taking the vehicle back to the service center, 1 year and 6 months later with minimal communication from this service center and a lot of testing with no positive result, it was suggested that i take the vehicle to AUTOMAX SERVICE CENTRE. I can honestly say that from day one,I was contacted to explain what they suspect is wrong and what they are going to do. They communicated every step of the way and went out of their way to ensure the work they did is complete with extra detail on their finding. within a short space of time the vehicle was ready for collection with I would recommend AUTOMAX SERVICE CENTRE to anyone, not only do they have great knowledge to repair but also the service they provide is excellent. Thank you very much Lee, Gerhard and the rest of AUTOMAX SERVICE CENTRE.
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Anonymous
1 reviews | Active since Jan 2020
22 Dec 2016, 06:36
Ruining Christmas
<p>I own a Renault Scenic 7 seater, which was taken to Automax on 11 November 2016. I was told a new alternator needs to be ordered from overseas, but I would have the car back after 21 days. I accepted and planned my holidays around it. When I called to collect the car yesterday I was told the alternator has not yet arrived. This morning I receive an email saying they have no idea when it will arrive. I have a paid planned holiday road trip to Knysna from tomorrow with no vehicle. This is terrible service and massive consequences for me and my family. I will never recommend anyone to use them, ever! My holiday is ruined.</p>
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Anonymous
1 reviews | Active since Jan 2020
22 Dec 2016, 06:36
Ruining Christmas
<p>I own a Renault Scenic 7 seater, which was taken to Automax on 11 November 2016. I was told a new alternator needs to be ordered from overseas, but I would have the car back after 21 days. I accepted and planned my holidays around it. When I called to collect the car yesterday I was told the alternator has not yet arrived. This morning I receive an email saying they have no idea when it will arrive. I have a paid planned holiday road trip to Knysna from tomorrow with no vehicle. This is terrible service and massive consequences for me and my family. I will never recommend anyone to use them, ever! My holiday is ruined.</p>
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