Ava and Rose disappointing merchandise

What a terrible experience, my partner has ordered 3 blouses from Ava and Rose in the middle of November, as a Christmas surprise. - not cheap @ R995 per top...the blouses arrived on the 29h of December - which wasn't the reason for wanting to return the items as per their return policy advertised. The reason for wanting to return the tops, is the atrocious quality of the fabric, the shapelessness of the blouses, the lack of proper design, the misleading visuals on their website, the non breathability of the material....the tops are in no way or form remotely representing the item being advertised. I have sent 4 emails as per their advertised request to initiate the return/refund with zero response. After posting on their fb page they are now "offering a 10% goodwill discount " if Im.preoared to "keep" the blouses.....I DONT want the blouses, they are of no value to me - I want my money refunded as per their advertised policy. Putting the experience out there for people to be made aware of companies ****ming the public with false advertising promising quality items, but selling *******