EXTREMELY POOR AFTER SALES SERVICE AND LACK OF REFUND OVER A MONTH SINCE RENTING A CAR

On 1 February 2026, R5580 was debited off my card on collection day (1 Feb 2026) which included the R3500 deposit as well as the rental charges (R2080). A further R1149.84 was debited from my card as an authorisation hold.

An amount of R1272.13 was credited to my account on 19 February 2026.

On 23 February 2026, I spoke to a consultant and was told the total amount debited on collection was R3500, and the R1272.13 paid was the credit difference. This is incorrect however, as I was debited R5580, thus I am still owed R2080. I have followed up numerous times with Avis, both email and call centre. Every time I phone the call centre I have to explain the same story to a different consultant, of which none of them can provide me with any feedback! Additionally, the authorisation hold has still not been lifted from my card! I am thus still owed a total of R3229.84 from Avis - which is over a month from when I returned the vehicle! Truly shocking service. I will NEVER recommend Avis or use Avis in future.