Appalling Service From Avis Car Rental

I would like to express my grave concern about the appalling service I got from Avis Rental at Isando. I got a courtesy car rented by Discovery Insure for the claim I had logged with them. The rental was supposed to run for 7 renewable days and on the day before the expiry of 7 days, I was expected to call the insurance company and ask for extension.

I was also advised by the consultant that I can take the insurance for minor scratches every time I extend the period of renewal. I took the minor scratches for the 1st week but I didn't renew Avis insurance for the next 3 weeks because I figure out I dont need it. Upon returning the car a minor scratch was detected and I was told that the money will be charged on the R3000 deposit I have paid. Only to my suprise on the 6th Feb Avis deducted an amount of 700+ from my account, without prior communication/notification to me or sending me any invoice for the scratch. When I called in to inquire I was told that the money was for the insurance that I never took.

I believe that this is unfair consumer treatment that an organization deemed reputable like Avis can just go and deduct money from customer accounts without any prior notice. Furthermore it is so unfair that I don't even get the invoice of what is going to be billed on my personal account.

Plaatjie