Disappointed - hoped for better.

When I booked, I specifically asked for a ground floor room (no stairs), but luckily a day before leaving I found out that we were placed on the first floor. I changed it in time. On arrival, we found that the aircon in the room has just been serviced, leaving the carpet strewn with white flakes of old sealant. We had to wait until it was vacuumed. There was no water in the fridge - we decided to get our own. I didn't feel like asking for something that should have been there. Getting into the shower, we found that the drain was blocked and after unblocking the next day, we also found that the floor wasn't sloping towards the drain, causing the bathroom floor to flood a little bit everytime we showered. Our card key also gave problems . We had to go to admin desk three times to get our card key sorted. On the last morning we went for breakfast and found they had a function in the dining room later. We had to sit on the veranda, which wasn't a problem, but not enough tables were put out and made ready for all the guests. The music in the dining room was also always loud and not pleasurable for breakfast! Bad planning.