What are the most common complaints about BackaBuddy?

The most common complaint about BackaBuddy, based on Hellopeter's AI analysis of recent customer reviews, is Transparency, Trust & Fairness. Trust (6.7) is mixed. Many praise the verification protocol for adding credibility, but several users describe campaigns being halted, disputes ignored, or fees they did not anticipate, leaving them feeling misled or trapped without recourse.

Is BackaBuddy trustworthy?

BackaBuddy has a TrustIndex of 0 out of 10 on Hellopeter, based on 75 reviews in the last 12 months. They reply to 78% of negative reviews, typically within 74 hours 50 min. Hellopeter has tracked BackaBuddy across 444 total reviews. How is the TrustIndex calculated? →

BackaBuddy Reviews | 3.3 stars

BackaBuddy Reviews | 3.3 stars | Hellopeter

Review Distribution

3.3|75 Reviews

Jun '25 - May '26

Frequently Asked Questions About BackaBuddy

What do customers say about BackaBuddy?

Based on recent customer reviews, BackaBuddy delivers a fundraising platform praised for compassionate campaign managers and ease of use, with named staff like Zay-yaan, Thuli, Carly and Joshua repeatedly singled out. However, a notable segment of users report serious frustrations around payout delays, unresponsive support tickets, and verification disputes that leave funds inaccessible, creating a sharply polarised customer experience.

What is BackaBuddy's biggest strength?

BackaBuddy's biggest strength, according to Hellopeter's AI analysis, is Platform Usability & Functionality. Customers describe the platform (8.4) as easy to navigate, intuitive to set up, and well-structured for both campaign creators and donors, with smooth sharing, clear instructions, and a professional interface that supports image and video formats.

Recent reviews (75)

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Popular mentions

campaign manager helpful easy patient professional recommend verification payout delay no response not reflecting

Keenan

1 reviews | Active since Jan 2020

13 Apr 2026, 13:11

Seamless, effortless and supportive assistance

My experience navigating through the site from signing up to starting my campaign has been a breeze. Everything is well structured, simple to understand and support from the BackaBuddy has been on point. Shout out to Joshua for guiding and following up with me.

Helpful (0)

|Replies (1)

Keenan

1 reviews | Active since Jan 2020

13 Apr 2026, 13:11

Seamless, effortless and supportive assistance

Replies (1)

Jeff

1 reviews | Active since Jan 2020

1 Apr 2026, 10:42

Ricardo's journey in overcoming cancer diagnosis

I am thankful for Backabuddy platform giving me opportunity to raise funds for my niece's husband. Ricardo's journey to overcoming cancer campaign has been challenging but I'm thankful for those who made a contribution. We fell short of our target but we are thankful for The LORD GOD WHO has been with Ricardo and us who support him during especially last year's trialing time. The funds were paid out promptly by Backabuddy team. I can recommend Backabuddy to assist people who need to raise funds for their loved ones.

Helpful (0)

|Replies (1)

Jeff

1 reviews | Active since Jan 2020

1 Apr 2026, 10:42

Ricardo's journey in overcoming cancer diagnosis

Replies (1)

Anonymous

1 reviews | Active since Jan 2020

30 Mar 2026, 12:55

Excellent Service

⭐️⭐️⭐️⭐️⭐️ I want to personally thank Thuli at BackaBuddy for her incredible support and kindness. She has guided me patiently through the process of setting up Nicholis’s campaign, answered all my questions, and encouraged me every step of the way. Even though our campaign has just begun, her professionalism, empathy, and dedication have already made a huge difference. I feel confident knowing we have her support as we reach out to our community for help. Thank you, Thuli, for being there for us! — Michelle

Helpful (0)

|Replies (1)

Anonymous

1 reviews | Active since Jan 2020

30 Mar 2026, 12:55

Excellent Service

Replies (1)

LvdW

Lara van der Walt

1 reviews | Active since Jan 2020

30 Mar 2026, 06:52

Best fundraising platform!

I've had such an excellent experience with BackaBuddy, using it as a platform to fundraise for a friend in need. I really appreciate the verification protocol in place to ensure fundraisers are legitimate, and their customer support and service was exceptional — efficient, personal and reliable. Big thumbs up!

Helpful (0)

|Replies (1)

LvdW

Lara van der Walt

1 reviews | Active since Jan 2020

30 Mar 2026, 06:52

Best fundraising platform!

Replies (1)

Anonymous

1 reviews | Active since Jan 2020

27 Mar 2026, 09:59

Thank you Carly💐

I would just like to thank Carly my campaign manager for going the extra mile for me...she explained in detail of what I needed to do in order to receive a payout...she showed sympathy to the loss of my nephew and also is very patient...thank you Carly 💐

Helpful (0)

|Replies (1)

Anonymous

1 reviews | Active since Jan 2020

27 Mar 2026, 09:59

Thank you Carly💐

Replies (1)

Sonja D

1 reviews | Active since Jan 2020

13 Mar 2026, 10:14

Excellent Service

Excellent service from Thuli Mashigo. I battled to update my campaign and not only did she get back to me but she also did the update required for me. Was very kind of her and very friendly service!

Helpful (0)

|Replies (1)

Sonja D

1 reviews | Active since Jan 2020

13 Mar 2026, 10:14

Excellent Service

Excellent service from Thuli Mashigo. I battled to update my campaign and not only did she get back to me but she also did the update required for me. Was very kind of her and very friendly service!

Replies (1)

Renelle J

1 reviews | Active since Jan 2020

9 Mar 2026, 15:50

Great Experience with BackaBuddy

I had a wonderful experience with BackaBuddy. The platform is easy to use and provides an incredible way to support people and causes that truly matter. A special thank you to Stacey Johnson, who assisted me during the process. She was absolutely amazing—friendly, responsive, and incredibly helpful every step of the way. Her support made the experience seamless and reassuring. Highly recommend BackaBuddy and their fantastic team!

Helpful (0)

|Replies (1)

Renelle J

1 reviews | Active since Jan 2020

9 Mar 2026, 15:50

Great Experience with BackaBuddy

Replies (1)

Marnel Z

1 reviews | Active since Jan 2020

9 Mar 2026, 11:58

Small first time business starters steer clear.

I was trying to fund a new business venture. Getting your own money out is a terrible experience as they want business plans and affidavits, so if you are a small town entrepreneur rather don't use them as you get bombarded with phone calls and no resolutions into getting the money back that YOU paid in to het the fund started. Was a trial run to see if something like this can help me create a better life for myself, but no. I'm going to let them keep the money, as I don't have the time and resources to get my own money out of them.

Helpful (0)

|Replies (4)

Marnel Z

1 reviews | Active since Jan 2020

9 Mar 2026, 11:58

Small first time business starters steer clear.

Replies (4)

Top Strengths:

Frequently Asked Questions About BackaBuddy

What do customers say about BackaBuddy?

What is BackaBuddy's biggest strength?

Recent reviews (75)

Seamless, effortless and supportive assistance

Seamless, effortless and supportive assistance

Ricardo's journey in overcoming cancer diagnosis

Ricardo's journey in overcoming cancer diagnosis

Excellent Service

Excellent Service

Best fundraising platform!

Best fundraising platform!

Thank you Carly💐

Thank you Carly💐

Excellent Service

Excellent Service

Great Experience with BackaBuddy

Great Experience with BackaBuddy

Small first time business starters steer clear.

Small first time business starters steer clear.

What are the most common complaints about BackaBuddy?

Is BackaBuddy trustworthy?