Bagworld: Another example fo poor South African service

My wife had the following experience at Bagworld on 5 Fen 24: "I have been a regular customer of Bagworld, Menlyn, for many years and have always experienced friendly and supportive service. However, today, I wanted to exchange a bag I bought there a month and seven days earlier. The manager promptly insisted on the 30-day return policy and said I exchange bags much too often, so she would not consider any exchanges. She clearly ignored my rights as a customer to exchange purchases, which I must mention are extremely expensive. When did something like not exchanging goods become a requirement for proper and respectful customer service? I feel incredibly violated and upset to be treated in this way."