Disgusting and rude... Can't Even Call it Service

<p>Pity I can only rate 1 star...</p> <p> </p> <p>What an absolute JOKE! I thought it would be great to support new local business and have my function at Baha Taco. I contacted the restaurant on the 05/10/2016 querying whether I could host my function there and spoke to Kat who said I should email, which I duly did.</p> <p> </p> <p>By the 10/10/2016 I had received no response (after two follow up phone calls). So I called (again on the Monday) only to be told "we work very hard and run a restaurant you know, Monday's are actually our day off, we don't sit around looking at emails all day we've been very busy, we will get to you when we get to you". The gentleman I spoke to (owner apparently - laughable) was quite astounded I was upset after 5 days of being ignored regardless of follow ups. So, not to be completely taken aback I asked whether they would be able to host my function... sadly enough they confirmed availability.</p> <p> </p> <p>They did, admittedly and begrudgingly I assume deign to type a one paragraph email confirming my function and the price stating that it was booked on the say I called (I was never told - Kat was very busy at the time of my phone call). 2 days later (12/10/2016) I confirmed my function in writing and queried the price and whether the BYOB charge could be brought down a little per head.</p> <p>There was a customary no response from Baha Taco (but you</p> <p>know, the function was booked, so why panic - and honestly, who wants to bother rude owners during the day). So today (19/10/2016) I called them as I had received nothing regarding the price so that I could confirm prices etc only to be told by Kat (with an exceptionally nonchalant manner) "Oh, ummmmm, we are having an issue with our electricians and the light in that room, you had better find somewhere else." When I asked her to repeat herself, after all it is 50 people and two days away I was told "oh, well, you queried the price so I assumed you had booked elsewhere." - when I told her I couldn't believe what she was saying she responded "ohhh.... well... Sigh.... I think... Sigh.... I will have to make a plan then".</p> <p> </p> <p>Well. I have never. Such DISGUSTING customer "service" I can't even deem to call it service. Rude responses, empty promises and two days before a function of 50 people which (was "booked when I called on the 05/10/2016") is unacceptable. Not to mention that Kat didn't even bother to call me and follow up. Or tell me there was a problem. Or bother to try and make another plan.</p> <p> </p> <p>I cannot even believe how little you care for your customers, your client services or your business. Your total disregard to me and the other 50 people who were going to support your establishment on Friday is disgusting. You will not be in business long. I just told 50 people (including restaurant owners, writers and publicists, not to mention business owners and residents in your area) what you have done (some of these people are regulars who referred me) and they will not be returning. I will also proceed to ensure that ANYONE I come into contact with knows about this deplorable treatment. Clearly you don't like money. Or your business. And I can't WAIT to see your rude response below as is standard to anything negative (or just a booking inquiry) about your establishment. What a joke. I should never have attempted to support you after reading your rudeness to the patrons below. I hope you guys continue to be so busy that you can't provide customer service and the rudeness and non-caring helps you gain popularity. I doubt it though. Nice knowing you, I will celebrate your business closing down. (Shared on Facebook and Twitter... But hey, you don't need business, you are SO BUSY)</p>