DO NOT BUY BAIC X55

I purchased a brand new, 2026 BAIC X55 from the Table View dealership, and have had a horrific experience with the car as well as the salesmen who sold the car to me.

Within the first 24 hours of driving the car out of the dealership, I had a major brake problem that could have costed the lives of my son and me, as well as others. The brake issue was resolved after taking the car in for the necessary repairs, BUT, a LONG list of other issues continued to occur almost daily. I have been repeatedly **** to by the owner of the dealership, Keith Brown about the condition of my car and have been bul**** by his salesman after demanding a refund for the car (R500,000). The car is currently in the possession of the dealership, and they are refusing my request for a refund.

Below is the timeline of events that occurred:

December 15, 2025 Before I drove the car out of the dealership for the first time, I noticed my large middle computer screen was not working properly. Dirk Rheeder (car salesman) stated that it’s likely because my phone was still on the USA cellular network. I informed Dirk that I will get my SA number soon and felt confident that the computer issue will be resolved.

December 17, 2025 I reported to Dirk that my brakes violently vibrated when I gently pressed down on it. I informed Dirk that it also happened once the day before on the 16th.

December 29, 2025 GPS Map icon disappeared from view. Although I had already secured the Vodacomm network on my phone, the split screen feature on my car still did not work. The clock on the screen was also off by 2 hours and Dirk was not able to adjust it to the correct time. I also complained to Dirk about the doors not unlocking when the car is running.

January 5, 2026 I called Dirk and informed him about the camera glitches. The camera does not work about 25% of the time when I am reversing, even after pressing the 360 button on the steering wheel. I am completely blind to what is behind me 25% of the time. At times, the camera view stays on and I am not able to exit out of the camera view even after pressing the buttons that normally turn it off.

January 6, 2026 I requested a refund for my car through Dirk. At this point, I had stopped by the BAIC Table View dealership 5 times as I had started to realize that this car has SEVERAL glitches as well as dangerous brake & technical flaws.

January 20, 2026 My car went to the repair shop for an “update”.

January 21, 2026 Picked my car up from dealership after repairs were “complete”. I reported to Dirk that I was still having the same issues. The computer completely shut off while I was driving. Apple CarPlay still did not work. The car would often kick my phone off of the Bluetooth network and I am not able to reconnect.

I restated that I need a REFUND.

January 22, 2026 I reported to Dirk that the Bluetooth in the car continuously kicks me off and does not allow me to reconnect. Also, the rear A/C blew HOT AIR while the front A/C blew ice cold air. Dirk informed me that this is because I needed to shut off the mini A/C inside the middle console. Why offer this "unique" feature if it's going to cause other units to not work properly???

January 23, 2026 I stopped by the dealership to speak to Keith Brown (dealer principal) about getting a refund. Keith informed me that there are 2 other software updates that we would need to work through. Keith offered to replace my computer box if the updates do not work.

January 26, 2026 I stopped by the dealership to demand a refund. Keith explained the process I will need to undergo through the ombudsman, but only after I give the dealership a chance to try to fix it. Keith took the car in and gave me his loaner car, which happens to be the same exact year and model of my car.

January 31, 2026 Keith's loaner vehicle, which had the identical tech issues as mine did, began to kick me off of the Bluetooth network more often. Please note that I am not fami**** with the roads in Cape Town, as I just recently moved here. Therefore, I heavily rely on my GPS.

While I was in the Woodstock area near downtown, my GPS map was suddenly disconnected. I immediately pulled over to the side of a road to reach for my phone to try to get directions to the building I was looking for. As I was coming to a complete stop, I scratched the passenger side front rim on the curb of what appeared to be a loading zone. This was the direct result of the Bluetooth not functioning correctly on the car. I took a look at the damage, and noticed some scratches on the rim, but was able to drive to Hout Bay and then back home to Table View with no issues.

Feb 1, 2025 After driving about 5 km down the road, the tire pressure alert sounded an alarm. I pulled over to check, and the front passenger tire was completely flat. The air must have depleted overnight. The sensors did not pick up on the flat tire until I drove 5 km. This is a MAJOR safety concern. I am still uncertain if the scratch on the rim was the culprit for the flat tire, but it is just another reason why I don’t feel safe in this car.

The dealer principal has advised me to open a case through the ombudsman and hire an attorney as he refuses to issue a refund. NOTHING has been resolved, and the Table View dealership has even stopped responding to my attorney. As of today, February 11th, the dealership has not offered an amicable resolution.