Balwin Properties
Verified Business
Balwin Properties
Verified Business
140 Reviews (last 12 months)
Responds in 12 hours 35 min
AI Review Summary
Based on recent customer reviews, Balwin Properties delivers a polarised customer experience. The business receives consistent praise for its on-site maintenance teams, with named staff like Christo, Mark, and Riekert earning exceptional feedback for fast, professional snag resolution. However, recurring complaints around deposit handling, utility billing disputes, levy transparency, and unresponsive communication from head office and estate management significantly undermine trust for a notable segment of residents.
Top Strengths:
- •Rental & Property Management: On-site maintenance teams are consistently praised by name for resolving snags quickly and professionally. Estates are described as secure, well-kept, and offering excellent amenities.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#1Ranked In Property Developers
12 hours 35 minutesAverage Time To Reply
24 NPSRecommended: Likely
Replied to 73% of negative reviews
Typically takes less than 23 hours 7 min to reply
TrustIndex
0
Score
Ranking
#1
in Property Developers
Avg Reply
12 hours 35 minutes
NPS Score
24
Recommended: Likely
Replied to 73% of negative reviews
Typically takes less than 23 hours 7 min to reply
Review Distribution
4|140 Reviews
May '25 - Apr '26
5(73.3%)
4(4.4%)
3(0.7%)
2(0%)
1(21.5%)
5(73.3%)
4(4.4%)
3(0.7%)
2(0%)
1(21.5%)
Recent reviews (140)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMC
Moeti C
1 reviews | Active since Jan 2020
16 Mar 2026, 09:29
Formal Complaint Regarding Security Conduct at The Blyde
I am writing to formally lodge a complaint regarding an incident that occurred during my recent visit to The Blyde (Pretoria East). On [insert date], I accompanied my son to collect an item from his classmate. As this was my first time visiting the estate, I was unfami**** with the environment. I stopped briefly at Gate 1, near the Curro Academy gate, while my son quickly collected the item. Within minutes, a security vehicle branded "Levant" approached me. The security personnel engaged with me in a rude and hostile manner, insisting that I was not allowed to park there and even threatening to clamp my car. When I asked whether there were any disclaimers or signage indicating that parking was prohibited, none were visible. I found the behavior of the security personnel unacceptable. As a visitor unfami**** with the estate rules, I expected clear signage and courteous guidance rather than harassment. Their conduct left me feeling unwelcome and unfairly treated. I strongly believe that security staff should be trained to handle such situations with professionalism and respect, recognizing that not all visitors are aware of estate-specific rules. I respectfully request that management address this matter by: - Reviewing the conduct of the security personnel involved. - Ensuring that clear signage is placed at gates to inform visitors of parking restrictions. - Providing training to security staff on professional and courteous engagement with visitors. I trust that you will take this complaint seriously and provide feedback on the steps taken to prevent similar incidents in the future.
Helpful (0)
|Replies (0)MC
Moeti C
1 reviews | Active since Jan 2020
16 Mar 2026, 09:29
Formal Complaint Regarding Security Conduct at The Blyde
I am writing to formally lodge a complaint regarding an incident that occurred during my recent visit to The Blyde (Pretoria East). On [insert date], I accompanied my son to collect an item from his classmate. As this was my first time visiting the estate, I was unfami**** with the environment. I stopped briefly at Gate 1, near the Curro Academy gate, while my son quickly collected the item. Within minutes, a security vehicle branded "Levant" approached me. The security personnel engaged with me in a rude and hostile manner, insisting that I was not allowed to park there and even threatening to clamp my car. When I asked whether there were any disclaimers or signage indicating that parking was prohibited, none were visible. I found the behavior of the security personnel unacceptable. As a visitor unfami**** with the estate rules, I expected clear signage and courteous guidance rather than harassment. Their conduct left me feeling unwelcome and unfairly treated. I strongly believe that security staff should be trained to handle such situations with professionalism and respect, recognizing that not all visitors are aware of estate-specific rules. I respectfully request that management address this matter by: - Reviewing the conduct of the security personnel involved. - Ensuring that clear signage is placed at gates to inform visitors of parking restrictions. - Providing training to security staff on professional and courteous engagement with visitors. I trust that you will take this complaint seriously and provide feedback on the steps taken to prevent similar incidents in the future.
0
Replies (0)N
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Bryan
1 reviews | Active since Jan 2020
12 Mar 2026, 14:06
I would like to commend Balwin Properties for their efforts in addressing my snag list
I would like to commend Balwin Properties for their efforts in addressing my snag list. Christo, the foreman, has been attentive in following up on issues, and I appreciate the progress that has been made so far. The team has shown commitment to resolving matters, and their willingness to engage with me has been reassuring.
Helpful (0)
|Replies (0)B
Bryan
1 reviews | Active since Jan 2020
12 Mar 2026, 14:06
I would like to commend Balwin Properties for their efforts in addressing my snag list
I would like to commend Balwin Properties for their efforts in addressing my snag list. Christo, the foreman, has been attentive in following up on issues, and I appreciate the progress that has been made so far. The team has shown commitment to resolving matters, and their willingness to engage with me has been reassuring.
0
Replies (0)O
Olebogeng
1 reviews | Active since Jan 2020
9 Mar 2026, 08:28
Christo(Balwin foreman provided) attended the maintenance matter and fixed the issue within 2 hours after logging it
Christo(Balwin foreman provided) attended the maintenance matter and fixed the issue within 2 hours after logging it. Very happy with his services!!
Helpful (0)
|Replies (0)O
Olebogeng
1 reviews | Active since Jan 2020
9 Mar 2026, 08:28
Christo(Balwin foreman provided) attended the maintenance matter and fixed the issue within 2 hours after logging it
Christo(Balwin foreman provided) attended the maintenance matter and fixed the issue within 2 hours after logging it. Very happy with his services!!
0
Replies (0)M
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Keagan
1 reviews | Active since Jan 2020
3 Mar 2026, 13:02
They have been extre...
They have been extremely helpful and on the ball when it comes to any snags we may have had with the property, trying to fix them as soon as possible as well as keep me up to date all thanks to the site manager Christo
Helpful (0)
|Replies (0)K
Keagan
1 reviews | Active since Jan 2020
3 Mar 2026, 13:02
They have been extre...
They have been extremely helpful and on the ball when it comes to any snags we may have had with the property, trying to fix them as soon as possible as well as keep me up to date all thanks to the site manager Christo
0
Replies (0)B
Babalwa
1 reviews | Active since Jan 2020
3 Mar 2026, 10:53
I had a great experience working with the foreman during the handover of my apartment at Greencreek
I had a great experience working with the foreman during the handover of my apartment at Greencreek. The process was smooth, well organized and completed on time.
Helpful (0)
|Replies (0)B
Babalwa
1 reviews | Active since Jan 2020
3 Mar 2026, 10:53
I had a great experience working with the foreman during the handover of my apartment at Greencreek
I had a great experience working with the foreman during the handover of my apartment at Greencreek. The process was smooth, well organized and completed on time.
0
Replies (0)SN
Shante N
1 reviews | Active since Jan 2020
1 Mar 2026, 14:44
Low Water Pressure
Munyaka - The water pressure has been consistently poor in some of the top floor units. The water pressure is inadequate to allow usage of the washing machine which came with the apartment. Despite raising this issue multiple times over the last 6 months, no assistance has been provided. This is extremely disappointing.
Helpful (0)
|Replies (0)SN
Shante N
1 reviews | Active since Jan 2020
1 Mar 2026, 14:44
Low Water Pressure
Munyaka - The water pressure has been consistently poor in some of the top floor units. The water pressure is inadequate to allow usage of the washing machine which came with the apartment. Despite raising this issue multiple times over the last 6 months, no assistance has been provided. This is extremely disappointing.
0
Replies (0)